The Logical Blog by IconLogic

TRAINING TIPS: Don't Write Trick Quiz Questions!

Have you ever written a quiz only to have some of your students come back and say the quiz wasn’t fair? Or that Number 5 was a trick question?   Here is a quiz scene from the classic movie My Cousin Vinnie, which contains a classic “trick” question. The District Attorney is trying to prove that the witness, Mona Lisa Vito, is not a qualified expert on automobiles.    D.A. Jim Trotter: Now, uh, Ms. Vito, being an expert on general automotive knowledge, can you tell me... what would the correct ignition timing be on a 1955 Bel Air Chevrolet, with a 327 cubic-inch engine and a four-barrel carburetor?   Mona Lisa Vito: It's a bull**** question, it's impossible to answer.   D.A. Jim Trotter: Impossible because you don't know the answer!   Mona Lisa Vito: No, it is a trick question!   Judge Chamberlain Haller: Why is it a trick question?   Vinny Gambini: [to Bill] Watch this.   Mona Lisa Vito: 'Cause Chevy didn't make a 327 in '55, the 327 didn't come out till '62. And it wasn't offered in the Bel Air with a four-barrel carb till '64. However, in 1964, the correct ignition timing would be four degrees before top-dead-center.   D.A. Jim Trotter: Well... um... she's acceptable, Your Honor.   Here’s some advice on how you can avoid writing any bull****, oops, I mean “trick” questions.   Realistic   Make sure the question is realistic—that it is something that would actually come up or happen in the workplace. Don’t fall into the mistake Trotter made: asking about something where there is no such thing. That may sound obvious, but it is worth having a colleague look over your questions to make sure.   Meaningful   If you write up your quiz at the end of a course development project when you are tired and in a hurry, you are at risk for cherry-picking trivial facts that are easy to write questions about. For example,  How many commands are on the Themes menu in Captivate? The right answer to that is, “Who cares?” Knowing how many items are on a software menu is meaningless with regard to whether you can use the software successfully. Your learners know it’s meaningless. So steer away from trivia, and ask relevant, meaningful questions.   Fair   Another kind of question that gets student hackles up is an unfair question. What makes a question unfair? First and foremost: it was not actually covered in the class. Sure, it may be some kind of common knowledge that does relate to the class, but if it was not actually, explicitly covered, steer clear.   No Double-Talk   Don’t use double-negatives in your quiz questions. Here’s an example of a double-negative: Which of these file formats is not unacceptable when importing images? Your learners will certainly not fail to feel like you are just messing with them, to see if you can trick them into not necessarily failing to read it incorrectly. See what I mean?   Take care in writing your quiz, and you can avoid any accusation that your quiz was unrealistic, meaningless, trivial, unfair, or unclear. And that’s a good thing!

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Jennie Ruby, CTT, COTP, is a veteran eLearning developer, certified master trainer, and author. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer and Certified Online Training Professional. She teaches both classroom and online courses, and has authored courseware, published training books, and developed content for countless eLearning projects. She is also a publishing professional with more than 30 years of experience in writing, editing, print publishing, and eLearning.

ARTICULATE STORYLINE 360: The Awesomeness of the Media Library

Have you ever had this happen to you? You insert an image into your Storyline project and then sometime later you decide to use the image on another slide. However, your project is large (multiple scenes and slides) and you're having a hard time finding that pesky image. How about this one? You're making your project accessible for learners with disabilities. You're pretty sure you added alternative text to a specific image but now you're doubting yourself. Is there a quick way to check? Or perhaps you've used an image in a project and someone on the team wants to use it too. Is there a quick way to share the image?   If you add images, characters, audio, or video to your projects (I think that covers all eLearning developers, everywhere), you'll love Articulate Storyline 360's Media Library (View tab > Views group).     The Media Library displays a list of all of the project's assets grouped on tabs for Images, Characters, Audio, and Video.     I love the ability to select an image and, from the right of the Media Library, add Alt text (for accessibility) and notes. You can also see where the image has been used throughout the project and add the same accessibility text to all instances of the image.     You can also import assets directly into the Media Library and export any asset (so it can be shared with team members).     ***   Looking for Storyline training? Check out these live, instructor-led classes. *** Kevin Siegel is the founder and president of IconLogic, Inc. He has written hundreds of step-by-step computer training books on applications such as Adobe Captivate, Articulate Storyline, Adobe RoboHelp, Adobe Presenter, and TechSmith Camtasia. Kevin spent five years in the U.S. Coast Guard as an award-winning photojournalist and has three decades’ experience as a trainer, publisher, technical writer, and eLearning developer. Kevin is a Certified Master Trainer (CMT), Certified Technical Trainer (CTT+), Certified Online Professional Trainer (COTP), and a frequent speaker at trade shows and conventions.

TEACHING TIPS: Writing Meaningful Quiz Questions

One guideline that textbooks tell us about quiz writing is that the questions have to be seen as meaningful to your learners. Each question should be about something important... something that the employee actually does need to know, or be able to do. The questions should be about something that everyone would agree matters in the workplace... at least for the intended audience of the training.

 

Let’s take an example. I was teaching a class for an organization, and one of the learning objectives was: The employee must know all five of our board members.

 

One of the questions on the quiz was this: What is Board Member Jane Jones’s middle initial?

 

Imagine what your students would say if you wrote a question about such a minor point of trivia like this! I can just hear the grumblings:

• That’s not fair! 
• Why does it matter?
• I can name all five board members. I forget one middle initial and I get dinged on my quiz score?

On the face of it, this question does not meet the criterion of meaningfulness.

 

But what if I told you that the students in this case were the administrative assistants responsible for proofreading all of the Board’s correspondence? 

 

Now, it makes sense that they need to know the middle initial. They need to be able to recognize immediately if the initial is wrong. And they need to know a lot of other details that would also seem like trivia to another training audience. They need to spell the names right. They need to know how many tabs to indent the signature line. They need to know whether to capitalize the phrase Board Member.

 

Let’s see what happens if the audience is different. What if I told you that the students are the security guards at the front door of the building. The objective is the same: They must know all five board members. But now, what is it that they have to know?

 

This time, the middle initial probably is meaningless trivia. What the guard needs to know is how to recognize Ms. Jones on sight! My proofreaders may know Ms. Jones’s middle initial, but they could walk right by her in the hallway and never realize it. But the guard needs to know immediately to allow Ms. Jones into the building. 

 

In sum, your quiz questions have to be meaningful, specifically to the audience of the training. It is all too easy to write questions about trivia. Think about your training audience to keep your questions meaningful.

 

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Jennie Ruby, CTT, COTP, is a veteran eLearning developer, certified master trainer, and author. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer and Certified Online Training Professional. She teaches both classroom and online courses, and has authored courseware, published training books, and developed content for countless eLearning projects. She is also a publishing professional with more than 30 years of experience in writing, editing, print publishing, and eLearning.

ADOBE ROBOHELP CLASSIC: Modifying the Indigo Layout Copyright Notice

Sometimes a feature that seems like it would be simple to find is buried deep with an application's interface and becomes a challenge to locate. Such was the case when it came to changing the copyright notice in a responsive output.   In the image below, you can see that the default copyright year is 2017.

I searched every area of the layout for an option that controlled the default copyright information but could not find it. The reason? The option is not part of the layout. Instead, it's a project setting. To change the copyright information, follow these steps:

Choose Project > Project Settings From the General tab, click the Advanced button Click the Labels tab Scroll down the long list to the Responsive Help section Locate Copyright= followed by the copyright info

Click on the copyright info and then click the Edit button Edit the text as necessary Dismiss the dialog boxes and re-generate

ADOBE CAPTIVATE 2019: Free Assets Make New Projects a Snap to Create

In a previous article, I showed you the hot new assets that are available in Adobe Captivate 2019 (update 11.5). This update, which is free to current Captivate 2019 users, really does fill a void found in older versions of the software: a lack of quality templates to use as the starting point for new projects.   In previous versions of Captivate, blank projects weren't the most attractive things to look at. Sure, there were (and are) themes that quickly allow you to change the look of a project in mere seconds. However, many people have complained that the default themes are hardly a visual party nor do the themes add new slides to your project with usable placeholder objects. If you are not a content person or a designer, you are pretty much on your own.   Adobe Captivate 11.5 offers several project assets that will help both the non-designer and non-content expert get off to an awesome start.   To begin, create a blank project. Locate the Assets icon in the upper right of the Captivate 11.5 window.

From the left side of the Assets dialog box, select Projects. There are two project options: Projects and Slides. Projects will create a complete project with wonderful placeholders. Slides will add slides to existing projects.

Select Slides and then select Intro.   Select Title 01 and then click the Insert (1) slide button.

A single slide is added to your blank project. You can now edit the placeholder content as appropriate. (I love that the slide already contains an interactive button and that is preset to go to the next slide when clicked.)

As cool as the slide assets are, and as nice as they look, things are about to get crazy. Go back and click Assets, and then select Projects (instead of Slides).   Select one of the project templates (I selected Rhapsody) and then click the Open as New Project button.

I ended up with a new, 44-slide project. (That's right... 44 ready-to-use content slides.) And the slides look awesome! Kudos to Adobe for doing these Assets right!

All that I needed to do was replace the placeholder text with my content, perhaps add a few slides here or there, and maybe swap out some of the images... and that was that. Spend some time with the Project and Slide assets. I'd love to hear your thoughts about them. Cool? Lame? What do you think?

***   Looking for Captivate training? Check out these live, instructor-led classes.

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Kevin Siegel is the founder and president of IconLogic, Inc. He has written hundreds of step-by-step computer training books on applications such as Adobe Captivate, Articulate Storyline, Adobe RoboHelp, Adobe Presenter, and TechSmith Camtasia. Kevin spent five years in the U.S. Coast Guard as an award-winning photojournalist and has three decades’ experience as a trainer, publisher, technical writer, and eLearning developer. Kevin is a Certified Master Trainer (CMT), Certified Technical Trainer (CTT+), Certified Online Professional Trainer (COTP), and a frequent speaker at trade shows and conventions.

ADOBE CAPTIVATE 2019 (11.5): Branching View Broken?

Adobe recently updated Captivate 2019 from version 11 to 11.5. While most of the interface remains unchanged between 11 and 11.5, there are several enhancements that I've been writing about here (such as the improved assets).

I have noticed one bug so far in Captivate 2019 (11.5): It appears that the Branching View is broken (you can access the Branching View via Window > Branching View).

In Captivate 11, the image below represents what the Branching View looks like if you have jumps or branches built into your lesson. Notice that I have two branches from slide 1 and both branches are clearly shown in the Branching View.

Here's the same file opened in Captivate 11.5. Notice that the two paths are not displayed.

I have tested the branching feature on both new projects (projects created from scratch in Captivate 11.5) and upgraded projects (projects created in older versions of Captivate and upgraded to version 11.5). The result are the same: a broken Branching View.

I'm curious if other Captivate developers in version 11.5 are seeing the same thing?

ARTICULATE RISE: Rise to the Challenge with Tables

Articulate 360 Rise allows you to create beautiful, responsive eLearning courses using just your web browser and the Articulate 360 Rise application. Since its launch in late 2016, Articulate has been slowly but surely adding amazing new features to Rise. One of the latest is the ability to display data and structured information in tables.    If you’ve worked with Rise, you know that everything is created in “blocks.” There are text blocks and image blocks and multimedia blocks–and now, there is the new table block. Here’s how it works:   Inserting a Rise Table In Rise, choose All Blocks from the Blocks Shortcut Bar. Choose Text from the Block Library. Choose Table from the list.

The table that is added defaults to 5 columns and 3 rows and, like other Rise blocks, contains dummy text in each cell. You can modify the cell contents by selecting the dummy text in the cell and typing over it.   Formatting Rise Table Text    Formatting table text works the same way as formatting any other text in Rise. If you select text in a single cell (or select text in multiple tables) a floating formatting toolbar (pictured below) appears to let you change fonts, size, styles, colors, and alignment.

Modifying the Structure of a Rise Table   The Table Toolbar is easy to use. Begin by selecting the cells, rows, or columns you want to work with and then: Click Table Header to toggle the colored top row on or off. Click Delete to delete the entire table. Click Row to insert or delete a row. Click Column to insert or delete a column. Click Table Style to add a dashed border or to have every other row sport a colored background. Click Cell to merge two or more cells together or to split a single cell into multiple cells. Click Cell Background to assign a color to the background of the selected cell(s). Click Vertical Alignment to align text to the top, middle, or bottom of the cell(s). Click Horizontal Alignment to align text to be left, center, right, or justified. Click Cell Style to call attention to the selected cell(s) with highlighting or a thicker border.

Table Tricks To add a new row at the bottom of a table, click in the bottom right cell of the table and tap the Tab key. (This is how it works in most other programs that allow you to create tables.) To add a line break above or below a table, hover your mouse pointer along the top line of the top row or the bottom line of the bottom row. When you are in the right place, the Break arrow icon appears (pictured below). Click the icon to insert the break. To delete a break, place your cursor on the line below your table and use the keyboard shortcut or place your cursor in front of your table and tap Backspace.

To change the width of a column, position your mouse on the right side of the column. When you are in the right place a double-headed arrow icon appears, which will allow you to click and drag to change the column width. (This is how it works in most other programs that allow you to create tables)   Ready to learn more about Rise? Sign up for my 3-hour Rapid eLearning Development with Articulate 360 Rise program July 17. You will come away from this program being able to use Rise like a pro!

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Geeky Girl Karin Rex is an online learning pioneer and infographic evangelist. Since 1989, Karin has owned Geeky Girl, LLC, a boutique learning organization, where she devotes her time to writing, course development (instructor led and eLearning), and teaching. Karin has authored several technology books, including: "Office 2010 Demystified" (McGraw-Hill) and hundreds of user guides, reference manuals, and tutorials. She’s also developed an extensive number of learning programs for a wide variety of global clients. Karin is a certified synchronous facilitator, designer, and producer, with a master’s degree in professional writing. Additionally, Karin teaches undergraduate writing courses for Penn State University and is the Instructional Design Lead for InSync Training.

ADOBE CAPTIVATE 2019 11.5: Alert Messages When Updating

Adobe recently updated Captivate 2019 from 11.0 to 11.5. While much of the look and feel between versions 11 and 11.5 remain unchanged, there are some feature enhancements that I'll be addressing in future posts (if you scroll down you'll see a recent post on the new Assets).

Legacy versions of Captivate upgrade to version 11.5 nearly seamlessly. I say "nearly" because there are a few dialog boxes you'll come across during the upgrade process.

First, you'll likely get a message about missing fonts (even if you weren't using the missing fonts in your project... it seems those pesky missing fonts were being using behind your back by default styles, etc.)

Clicking the Replace Fonts button has not altered the look of any of my slide objects in any projects I've upgraded so far (nor has replacing the fonts messed about this my object styles). Nevertheless, you should go from slide to slide and ensure all is well with your upgraded projects.

Upon saving your upgraded project for the first time, you'll be warned that saving the project as the newer version means you will no longer be able to open that project in an older version of Captivate. For that reason, it's a good idea to make a backup of your legacy projects prior to upgrading.

I'm currently updating all of the data assets that are used in my Captivate Essentials and Beyond Essentials books so students won't get hit with either of the messages shown below.

And of course, if you need Captivate training, we've got you covered with a huge selection of instructor-led courses.

ADOBE CAPTIVATE 2019: Three Cheers for Improved Assets in Version 11.5

Adobe recently released a significant, and free, update to Captivate 2019, its flagship eLearning development tool. The updated version of the software is 11.5 (11.5.0.476 to be precise).   Over the coming weeks, I'll highlight the biggest improvements/enhancements. This time, it's all about the awesome new assets.   If you're a veteran Captivate developer, you'll see that the interface remains mostly unchanged. However, notice that the Assets tool has been moved to the right (and is now grouped with Library and Properties).

In the previous version of Captivate, clicking Assets opened a dialog box where you'd find find some free Characters and other assets (most of the cool stuff was provided by the eLearning Brothers).   In Captivate 2019 (11.5), clicking Assets still opens the Assets dialog box, but wow-oh-wow will you find some wonderful new stuff here.

There are still Characters, and lots of them, so definitely check them out. However, what I'm loving is the addition of Icons, more 360 Assets, Images, Videos, Audio, and Buttons.   In the image below, I searched for "checkmark" and was presented with two options.

I selected the image I wanted, clicked the Insert button and the image appeared on my slide. All of the images are SVGs so you can scale them up or down without fear of losing any quality. I love that. And if you double-click the SVGs you can change the color on the Properties Inspector. (Note that it will actually take three clicks to change the icon's color. Two clicks to get to edit mode, one more click on the existing color to modify it.)

Back with the Assets dialog box, I played around with the Videos and Audio options and found plenty of potential here. Keep in mind that after inserting these assets, you can still edit them within Captivate just like always.

Speaking of buttons (were we speaking about buttons?), I think we can all agree that the buttons provided in every version of Captivate, back to the beginning of time, left much to be desired. It's time to rejoice. To be clear, if you add a button to a slide via the Interactions tool you'll end up with the same boring button as always. And if you switch to an Image button the same ghastly images are available (all the more reason to use Shapes as buttons). Nevertheless, the button Assets in Captivate 11.5 can be added to your project in seconds and are a welcome upgrade.   In the image below, I've selected the Play button.

After inserting the button Asset onto a slide, the button behaves like any button (you'll find Actions you can modify on the Properties inspector). What I'd love to see down the road are either buttons as Shapes available in the Assets area or some way to modify the button images that are currently available without having to leave Captivate.   Note: If you'd like to see a video where I demonstrate the concepts detailed in this article, visit the IconLogic YouTube channel.   Next time: Project and Slide Assets (both of which are game changers and worth a deep dive). ***   Looking for Captivate training? Check out these live, instructor-led classes.

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Kevin Siegel is the founder and president of IconLogic, Inc. He has written hundreds of step-by-step computer training books on applications such as Adobe Captivate, Articulate Storyline, Adobe RoboHelp, Adobe Presenter, and TechSmith Camtasia. Kevin spent five years in the U.S. Coast Guard as an award-winning photojournalist and has three decades’ experience as a trainer, publisher, technical writer, and eLearning developer. Kevin is a Certified Master Trainer (CMT), Certified Technical Trainer (CTT+), Certified Online Professional Trainer (COTP), and a frequent speaker at trade shows and conventions.

MICROSOFT POWERPOINT 365: Meet the Shape Union and Shape Subtract Tools

Nine years ago I wrote some articles about the Shape Union and Shape Subtract tools, but, friends, it’s been a while. And can you believe these tools are still lying dormant in secrecy, waiting for you to discover them?    First, I’ll show you what you can do with these tools. Then I’ll show you where to find them. And then I’ll show you how to use them.   If you’re using PowerPoint 365, you have access to a limited (but decent) selection of icons by choosing Insert > Icons from the ribbon.   Let’s say you’re looking for a flower. PowerPoint’s got you covered with the free icon below:

But what if you want other flowers to match, and with a bit of variation? Not a ton of flower options readily accessible here. Using some basic shapes and the shape union and subtract tool, you could easily create your own that mimic the original with a cut-out, transparent circle center:

Here’s How to Add the Tools to Your Ribbon First, you’ll need to add the Shape Union and Shape Subtract tools to your ribbon, as they are not there by default.  Choose where you’d like the tools to live. I put mine on the Home tab of the ribbon. Right-click the ribbon of your selected tab and choose Customize the Ribbon. (The PowerPoint Options dialog box will appear.) On the right-hand side of the dialog box, you’ll find the Customize the Ribbon area. With your desired tab selected (I’m going to put these on my Home tab), click the New Group button.

A group called New Group (Custom) will be added for that tab. Right-click the New Group, choose Rename, and give the new group a relevant name. I’m going to call mine Shape Editing. From the Choose Commands From drop-down menu on the left, choose All Commands. Click within the list of commands and hit the [M] key on your keyboard. Scroll until you find the Merge Shapes command and select it. Ensure your new, custom group is selected on the right and click the Add button to add the command to your new group.

This will add the Merge Shapes command to your ribbon which includes the Union, Subtract, Fragment, Intersect, and Combine tools. I'll cover the last three in future articles.    Here’s How to Use the Shape Union Tool   To make my second flower pictured above, I combined four Heart shapes.  Choose Insert > Shapes and from the Basic Shapes area, choose the heart.  Draw one heart and then press [Ctrl] [D] to duplicate it. Select the second heart and from the Drawing Tools Format tab, choose Rotate > FlipVertical. (Now you have two hearts, one of which is upside down. ) Select the second heart and press [Ctrl] [D] to duplicate it.  Select the third heart and from the Drawing Tools Format tab, choose Rotate > Rotate Right 90 degrees.  Select the third heart and press [Ctrl] [D] to duplicate it.  Select the fourth heart and from the Drawing Tools Format tab, choose Rotate > Flip Horizontal. (You now have four identical hearts rotated in four different directions.) Align them like this:

With all four hearts selected, but not grouped, navigate to your new custom group on your ribbon and choose Merge Shapes > Union to turn the four shapes into one united shape.

Here’s How to Use the Shape Subtract Tool Insert a circle by choosing Insert > Shapes > Oval. Hold down the [Shift] key as you draw to create a perfect circle instead of an oval. Duplicate your circle so you can use the exact circle for your next flower (if you are creating more than one) and put it to the side. Align the circle to the center and the middle of your heart-shape creation by holding the [Ctrl] key and selecting both shapes. From the ribbon, choose Drawing Tools Format > Align > Align Center and then Align Middle.

Click to deselect both shapes. Select the outer shape, hold down the [Ctrl] key, and then select the circle. Yes, the order matters.  From your Merge Shapes tool, choose Subtract.

You’ll be left a flower similar to the PowerPoint icon with a cutout circle center. For the third flower I used this same process but used the Teardrop shape for the flower petals.

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We've added a new PowerPoint class to our catalog: PowerPoint for eLearning 301: Bring Your Project to Class. Bring your existing presentation to this open-forum style live, online workshop where AJ will help get you moving toward a fresh and modern design for your presentation.

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AJ Walther, COTP, is IconLogic's Chief Creative Officer (CCO), a seasoned online trainer, eLearning graphic designer, and author of both "PowerPoint 2007: The Essentials" and "PowerPoint 2008 for the Macintosh: The Essentials." AJ made her own interdisciplinary studies major, focusing on writing and art. Her combined expertise in PowerPoint, graphic design, and writing allows her to bring a unique skillset to the eLearning community.

ADOBE CAPTIVATE: Why Are Smart Shapes So Smart? Let Me Count The (6) Ways

ONE. You can change the shape.   Smart Shapes in Captivate are similar to some shapes in PowerPoint: you draw the shape, and then you locate the special yellow handle to change not the size, but the actual shape of the arrow.   In the image of the Captivate arrow shape below, left, notice the yellow handle. The handle allowed me to adjust the pointiness of the point and the thickness of the stem. (As shown in the second image.)

TWO. You can add text.   Double-click a Smart Shape, and you can type text on it. And you can format the text any way you like

THREE. You can use a Smart Shape as a button.   Select your Smart Shape, and in the Properties inspector, just below the Style Name drop-down, select the Use as Button checkbox.

After you check the Use as Button checkbox, the Actions tab becomes available, where you can assign an action such as Go to the next slide.

FOUR. You can use them as multi-state objects.   Once your Smart Shape has been turned into a button, it automatically has different “states”: a state is a different appearance that the Smart Shape assumes under certain conditions on screen: when a mouse pointer hovers over it, it assumes its “RollOver” state. Once it has been clicked, it assumes its “Down” state during the click, and then returns to its “Normal” state after the click is completed.

You can format each state however you like. And even when a Smart Shape is not being used as button, you can create states for it and then program in events in your eLearning that cause the shape to change states.

FIVE. You can use Smart Shapes as Captions.   Sure, I already mentioned that you can type text onto a Smart Shape. But the caption functionality goes way beyond that. When setting up to record a software simulation, you can ask Captivate to generate Smart Shape captions instead of Text Captions—automatically.

In the Preferences dialog box (Edit > Preferences on Windows; Adobe Captivate > Preferences on the Mac), in the Recording Modes category, Under Captions, select the Use Smart Shapes instead of captions checkbox, and choose your Smart Shape Type.

Why would you want to use Smart Shapes instead of Text Captions? Because you can more fully format Smart Shapes. Let’s say you want your captions to mimic the colors in your company’s logo. Use the Fill and Stroke color pickers, and you’ve got fully branded training.

Take a look at these examples:   Text caption (not the right shade of green; limited choices):

Smart Shape used as caption (that’s much better, but still…):

Smart Shape formatted to match your logo (THAT’s what I’m talking about!):

SIX. Use as SFH Captions.   Wait, what? You know, SFH Captions—Success, Failure, and Hint captions that appear automatically when your viewers try to click through your eLearning lesson correctly. Often, these are connected with Click Boxes and other interactive elements. To ensure that your SFH captions come out as Smart Shapes, you have to go to the Preferences dialog box, Defaults category, and deselect—that’s right, UNcheck—the Use Text Captions for SFH Captions instead of Smart-Shapes checkbox.

And there you have it. Six ways Smart Shapes are, well, smart. (If you'd like to see a video of smart shapes in action, here you go.)   Learn more about states, and Smart Shapes, and many other nifty things about Captivate, in our Advanced Captivate class.

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Jennie Ruby, CTT, COTP, is a veteran eLearning developer, master trainer (CMT), and author. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer and Certified Online Training Professional. She teaches both classroom and online courses, and has authored courseware, published training books, and developed content for countless eLearning projects. She is also a publishing professional with more than 30 years of experience in writing, editing, print publishing, and eLearning.

ARTICULATE STORYLINE: Master Slides vs Layouts: What's the Difference?

When it comes to working efficiently in Articulate Storyline, few things top the proper use of Slide Masters. When I teach my beginner Storyline class, students are always surprised to learn that Storyline supports masters and, even better, that master slides are so easy to use.   One of the more common misunderstandings when it comes to slide masters is the difference between a slide master and layout slides.   Consider the relationship between a parent and child. The parent might have one child or several. And while a child might look and behave very differently from the parent and his or her siblings, each child inherits all sorts of attributes from their parent. None of a child's attributes are passed on to the siblings, nor are any of a child's attributes passed up to the parent.   Think of a slide master as a single parent. The layouts are the children.   In the image below, I've created a new Storyline project and accessed Master View by choosing View > Slide Master. By default, there is one Slide Master (parent) in every new project and five Layouts (children).

The easiest and most visual way to show the relationship between a Slide Master and its layouts is by adding a shape to the Slide Master. In the image below, I've drawn a simple star on the Slide Master by choosing Insert > Shape.

Notice how the star automatically appears on the Slide Master and all of the child-layouts.

Next, I drew a circle on the first layout slide in the list (its default name is Title and Content).

Notice that the circle does not appear on any of the other layouts or the Slide Master.

Back in Story View, notice that my lone slide already has the star because, by default, all slides use the contents found on the Slide Master.

If I want to apply one of the master layouts to this slide, it's as simple as right-clicking and choosing Apply Layout.

Notice that slide instantly gets all of the objects added to the layout master.

You'll find all kinds of reasons to format and use both Slide Masters and layout masters. For instance, if you need an image or background color across all slides, change the appearance of the Slide Master. If you want some slides in certain scenes to have alternate colors or background images, use layout masters.   As you get more comfortable with masters, try right-clicking the Slide Master. Notice that you can insert new Slide Masters or layouts (as shown in the image at the right). Each time you create a new Slide Master you get a new family of slides (one parent and some children) giving you unlimited design/layout options you can leverage from slide to slide and throughout your scenes.   I've created a video demonstrating these concepts on the IconLogic YouTube channel.   Looking for Storyline training, development, or mentoring? We've got you covered with these live, instructor-led classes (some for as little as $49). We also offer private group training onsite at your facility or live, online.

DESIGN CENTRAL: Is It Time for a Design Refresh?

Late last year Microsoft announced a design update to their MS Office product line suite, but you may have only recently noticed an update to your icons.    It doesn’t seem like that long ago that they were updated, but did you know that was five years ago already?

Image: https://www.theverge.com/2018/11/29/18117580/microsoft-office-new-icons-2018-design-features

By the looks of things, Microsoft is in a design-y mood and is focusing on updating the look of lots of their product line. Erin Woo, Microsoft’s current Product Designer, also announced brand new file icons for Outlook on her Twitter account this month.

As someone who works heavily in the MS Office suite, particularly in PowerPoint, this of course has me in a refresh mood myself so I thought I would share some brand evolution we’ve had in our online training decks over the years here at IconLogic--including a brand new design I was just inspired to conjure up today!

Shown above, the original PowerPoint slide used the late 1990s. The instructor "designed" the slide using typical bullets and sub-bullets.   Shown below are design evolutions over the years culminating in the use of iconography.

What are you refreshing in your brand? Share it with me and we’ll feature it in an upcoming newsletter!

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We've added a new PowerPoint class to our catalog: PowerPoint for eLearning 301: Bring Your Project to Class. Bring your existing presentation to this open-forum style live, online workshop where AJ Walther, our Chief Creative Officer, will help get you moving toward a fresh and modern design for your presentation.

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AJ Walther, COTP, is IconLogic's Chief Creative Officer (CCO), a seasoned online trainer, eLearning graphic designer, and author of both "PowerPoint 2007: The Essentials" and "PowerPoint 2008 for the Macintosh: The Essentials." AJ made her own interdisciplinary studies major, focusing on writing and art. Her combined expertise in PowerPoint, graphic design, and writing allows her to bring a unique skillset to the eLearning community.

TECHSMITH CAMTASIA: Cursor Smoothing: A Cure For the Over-Caffeinated

Any eLearning developer knows that coffee by the gallon helps get the job done. Of course, too much coffee can lead to the jitters and, by extension, a jittery mouse while recording a video demonstration.   Such was the case for me during a recent project. I was recording a series of clicks in a client's software using Camtasia Recorder. After importing the video in the Camtasia Editor and adding the video to the Timeline, I was dismayed to see that my mouse was all over the screen... not smooth at all.   Under normal circumstances, a herky-jerky cursor in a recording requires a re-record (once the effects of the caffeine have worn off). Fortunately, the recently released Camtasia 2019 has a solution: Cursor Smoothing.   Add your Camtasia recording to the Timeline. From the list of tools at the left of the Camtasia Editor, select Cursor Effects.

There are three options at the top of Cursor Effects: Cursor Effects, Left Click Cursor Effects, and Right Click Cursor Effects. Select Cursor Effects.

With the video on the Timeline selected, right-click Cursor Smoothing and choose Add to Selected Media.

Just like that, you've been decaffeinated. And while you'll likely find that Camtasia's built-in smoothing settings have settled your mouse motions nicely, you can also explore the Cursor Smoothing Properties for some fine-tuning.

Looking for TechSmith Camtasia training or support? Check out these hands-on, instructor-led classes. If you prefer something a little more private, we also offer one-on-one Camtasia mentoring.

TEACHING ONLINE CLASSES: Interactive Polls Help End Sucky Training

One of the easiest ways to engage online students is by displaying quizzes and polls. When I start my classes, displaying a poll is a great way to break the ice and get my class started on the right foot.   Most virtual training platforms (GoToTraining, WebEx, Connect, etc) allow you to create polls within the tool. You can then display the poll to your virtual students on the fly. In the image below, I've created a poll within GoToTraining.

While there's nothing wrong with creating and displaying the kind of poll shown above, you can crank up the interest quite a few notches by creating a visually-appealing poll as part of your presentation. In the image below, I've created the same poll as shown in the first image but it's in my PowerPoint presentation and certainly more visual.

But if you want to truly engage your learners, you've got to interact with them. Instead of just asking my attendees to tell me their favorite cereal via audio or asking them to type their favorite via the chat pod, I can let them draw on the screen. In GoToTraining, I can enable this feature via my control panel (by choosing Attendees can draw).

A series of drawing tools is added to each student's control panel and they can draw on my screen. And just like that, I've got my students fully engaged... even having fun (perish the thought).

Interactive polls are just a tiny step toward a goal of eradicating sucky training forever. If you'd like to learn more tips, tricks, and get real-world solutions to everyday training challenges (from creating awesome visuals to engagement tactics to writing perfect quiz questions), check out the Certified Online Training Professional course offered exclusively by the International Council for Certified Online Training Professionals (ICCOTP).

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Kevin Siegel is the founder and president of IconLogic, Inc. He has written hundreds of step-by-step computer training books on applications such as Adobe Captivate, Articulate Storyline, Adobe RoboHelp, Adobe Presenter, and TechSmith Camtasia. Kevin spent five years in the U.S. Coast Guard as an award-winning photojournalist and has three decades’ experience as a trainer, publisher, technical writer, and eLearning developer. Kevin is a Certified Master Trainer (CMT), Certified Technical Trainer (CTT+), Certified Online Professional Trainer (COTP), and a frequent speaker at trade shows and conventions.

ADOBE CAPTIVATE: Importing Photoshop Layers

I received a Photoshop file the other day for use in a Captivate project. Moments later, I received a frantic call from the person who sent it to me. He was in a bit of a panic because he had sent me a Photoshop file (PSD) instead of the .jpg image I had requested. He then remembered that I didn't have Photoshop on my computer and was wondering if he needed to head back to the office and send the jpg image instead.   I was able to save him the trouble. Adobe Captivate imports native Photoshop files, and you don't have to have Photoshop on your computer. All you need to do is choose File > Import > Photoshop File.   In the example below, I'm importing a Photoshop file named puzzle.psd. After opening the image, the Import dialog box opens. Even though I don't have Photoshop on my computer, Captivate recognizes that the file contains and image with two layers (Purple Piece and Background). From the Import as area, I selected Layers and then clicked the OK button.

The puzzle image, shown below, appeared on my slide without issue.

But here's where the awesomeness kicks in. Because the Photoshop file imported into Captivate with its layers intact, I was able to manipulate the purple piece (move it, resize it, even delete it) independently of the other part of the image.

Just as cool, I can use the Timeline to hide, lock, and control the timing of the layers/images (which are independent objects) as needed.

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If you need to learn Adobe Captivate, we've got you covered with an awesome number of live, online classes. If you need help developing your next eLearning project, or if you just need some quick one-on-one mentoring, we've got you covered there too.

TECHSMITH CAMTASIA: Extending Video Frames

After adding a video asset to the Timeline in Camtasia, it's likely you'll want to freeze a specific part of the video to allow for other Timeline objects to appear (such as annotations or images).   In the image below, I've added a video to Track 1 on my Timeline.

When previewing, I noticed that the video ended too soon. I needed to freeze a portion of the video for 10 seconds so that overlay text added to a different track had time to appear and be read by the learner.   I positioned the Playhead on the Timeline where I wanted to freeze the action in the video. Then I right-clicked the video (not the Playhead but the video object on the Timeline) and chose Extend Frame.

In the Duration (seconds) field, I typed 10 and then clicked the OK button.

The change to the selected video was ever-so-subtle. In the image below, I've added the green and red arrows for emphasis. The red arrow is pointing to a thin vertical line on the video asset. The line marks the end of the 10-second frame freeze that I added via the Extend Frame option. The green arrow indicates the 10 seconds that the video has been frozen.

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Looking for TechSmith Camtasia training or support? Check out these hands-on, instructor-led classes. If you prefer something a little more private, we also offer one-on-one Camtasia mentoring, we've got you covered.

ARTICULATE STORYLINE: Random Text... It Rocks!

I was cranking away recently on an Articulate Storyline project. On one slide, I had the layout done but was waiting for the final text from the client. I created a shape but couldn't go further without the client's text. At the very least, I wanted some placeholder text, so I could finish the slide by formatting the boxed text.   And that was when I was reminded of an awesome Storyline feature: random text. In the image below, you can see the shape I've added to a slide. It still needs text that I can format.

I typed the following line of text into the shape: =Lorem().

And check out what happens after I press the ENTER key.

Pretty cool, eh? But I know what you're thinking... Lorem ipsum? If real words are more your style, it's no problem. Type =Rand() instead.

After pressing the ENTER key, it was all about the quick brown fox. Pretty cool, eh?

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Looking for Storyline training or support? Check out these awesome live, online, instructor-led classes. Also, if you need help with Storyline development or if you'd like one-on-one Storyline mentoring, we've got you covered.

INTUIT QUICKBOOKS: Using Built-In Templates to Communicate with Your Customers, Vendors, and Employees

One of the best-kept secrets in QuickBooks is that it contains dozens of pre-made letters you can use to communicate with your customers, vendors, or employees. One of the things I cover in my Quickbooks classes is templates.   For customers, templates include everything from collection and bounced check letters to an apology or approval/denial of credit. Vendor letters include a request for credit or a charge dispute. And using these templates, you can easily acknowledge your employees’ birthdays or inform them of their vacation or sick time! You can also easily edit the pre-made templates or make your own.   To begin, click the Company menu and choose Prepare Letters with Envelopes:

For this example, I selected Collection Letters. On the first few screens, I selected and then reviewed the Recipients.

You can decide if the tone of your letter is to be formal, friendly, or even harsh. In my example, I went with a Friendly collection notice.

I filled in the name and Title of the person who is going to be signing the letter.

From there, QuickBooks performs a little magic by taking you into Microsoft Word and essentially creating a finished document with the relevant information that it got from QuickBooks.

You can edit the documents or print them. In addition, if you switch back to QuickBooks, this dialog box appears and allows you to create and print envelopes to go along with the letter.

Click OK and you will again be transported into Word, where you will be able to print the envelopes. To be honest, the hardest part of the entire process is figuring out how to properly feed the envelopes into your printer so they don’t print backward or upside down! But that is a topic for another day.

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Rosemary McCracken is a computer trainer with over 25 years of experience in the classroom. She teaches all levels of Microsoft Word, Excel, PowerPoint, Access, Visio, and Outlook. In addition to Microsoft products, she also teaches QuickBooks, InDesign, HTML/CSS, and WordPress. Rosemary has a B.S. from James Madison University. She is Microsoft Office Expert Certified and is also a Certified Online Training Professional.

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Rosemary is teaching several IconLogic classes including HTML5 Basics, CSS, Styles Basics Training, and several classes on QuickBooks.

MICROSOFT POWERPOINT & OFFICE 365: Three Cheers for Editable Icons

Microsoft is constantly updating the applications that make up Office 365. After a recent update, I was delighted to see that PowerPoint (and Word and Excel for that matter) not only include icons, the icons can be modified (change colors at will), ungrouped, and then edited as needed.   I'll be focusing on using icons in PowerPoint during this article, but the same functionality exists if you're using the other Office 365 tools.   First, create a new PowerPoint presentation (or open an existing presentation). Working on any slide, select the Insert tab on the Ribbon. You'll find the Icons tool in the Illustrations group.

After clicking Icons, the Insert Icon dialog box opens.

I was specifically looking for a crab icon so I selected the Animals category from the list at the left. I selected the crab icon and then clicked the Insert button. (You can also double-click an icon to add it to a slide.)

Once the icon was inserted onto the slide, changing its Fill color was as simple as right-clicking. (In the image below, I've changed the color from its default black to red.)

I also needed to modify the crab's claws (I wanted each claw to be a bit longer). I ungrouped the icon by right-clicking it and choosing Group > Ungroup. (I clicked Yes to the alert that appeared.)

I right-clicked the icon again and chose Edit Points.

I zoomed closer to the slide and then dragged the points making up the claw until I had the length I wanted. How cool is it that you can easily edit these icons?

Note: If you don't see an Icons icon on the Insert tab of the Ribbon, or you're unable to ungroup/edit the icons, check your PowerPoint version (it's possible that your version is older than mine). To check your PowerPoint version, click the File tab and then choose Account. Click the About PowerPoint button. The version number is listed at the top of the About dialog box.

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Do you need help with your PowerPoint presentation? Bring an existing PowerPoint deck to an open-forum style live, online workshop where AJ Walther, our Chief Creative Officer, will help you get moving in the right direction toward a fresh and modern design for your presentation.

Hands-On Workshop in Houston, TX: Create an Articulate Storyline 360 eLearning Course In a Day

I'm teaching a hands-on workshop in Houston May 3: "Create an Articulate Storyline 360 eLearning Course In a Day."

 

Bring your own laptop (use the free 30-day trial version of Storyline for the class), start with a blank project, and leave with a working eLearning course.

 

You can listen to a podcast about the session here.

 

You can register here.

ARTICULATE STORYLINE: Logical Scene Numbering

When I work with scenes in Articulate Storyline, I like it when the number that accompanies each scene is logical. Take the three scenes below for instance. I'm creating an eLearning project for a zoo, so naturally I have scenes for Big Cats, Elephants, and Exotic Birds.

Because I created the Big Cats scene first, it was automatically tagged as my Starting Scene (as indicated by the red flag in the image above).   Next, I created the Elephants scene, followed by the Exotic Birds scene. Notice in the image above that in addition to having appropriate names, the scenes are logically numbered (1, 2, and 3).   The scene numbers are based on their creation order. While logical, the numbers do not indicate the order in which any scene might be seen by my learners. In fact, I can make any scene the Starting Scene and, using Triggers, I can make the third scene appear before the second scene.   I created a fourth scene and named it Home. On the Home scene, I added three buttons to a slide. Each of the buttons were given Triggers that jumped to a different scene in the Story.

I then made the Home scene the Starting Scene (this is easy to do with a simple right-click on the scene via the Story View).   After making the fourth scene (the Home scene) the Starting Scene, the drama started. In the image below, notice that the pesky Home scene is positioned correctly (above the other scenes). And you can clearly see the arrows indicating the button jumps between the Home scene and the other scenes.

But do you also see the horror in the image above? Look at that number 4 to the left of the Home scene's name. Noooooo! The Home scene is my first scene, and as far as I'm concerned, it should be numbered with a 1, not a 4. Of course, Storyline doesn't agree with me... a numbering sequence of 4, 1, 2, 3 is perfectly fine!   At the end of the day, the scene numbers don't truly matter. Learners will be able to move freely around the zoo, they'll never see the numbers, and won't ever know that the scene numbers are out of order.   But I'll know the numbers are out of whack... and so will you!   Fortunately, while not obvious, the fix is easy.   While in Story View, select the scene that's out of order and cut it to the clipboard. Without selecting anything, immediately paste the scene back into Story View.   And that's that. If you're like me, you'll be delighted to see that the scenes are numbered logically in the Story View (which is truly the only way to go, right?).

Looking for Storyline training or support? Check out these awesome live, online, instructor-led classes. Also, if you need help with Storyline development or if you'd like one-on-one Storyline mentoring, we've got you covered.

ADOBE CAPTIVATE: Adding Text Hyperlinks

Adding a hyperlink to an interactive object in Adobe Captivate has never been a problem. Select the object (click box, button, or text entry box) and, on the Properties Inspector, Actions tab, change the On Success to Open URL or file.

Type the web page address into the URL area and that's it.

Hyperlinking text within a text caption isn't quite as straight forward. After adding text to a caption, there isn't an Action tab on the inspector (therefore, no apparent way to create a hyperlink).   There is a way to accomplish the task, however. From within the caption, select the text you'd like to be clickable (you have to highlight the text, not just select the caption) and then, on the Properties Inspector, Character area, locate and click the Insert HyperLink icon.

From the Link To drop-down menu, choose Web Page and then, in the field below, type the web address you'd like to use.

In the image below, I've linked a single word to the IconLogic website. The appearance of the text can easily be changed via the Character options on the Properties Inspector.

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If you need to learn Adobe Captivate, we've got you covered with an awesome number of live, online classes. If you need help developing your next eLearning project, or if you just need some quick one-on-one mentoring, we've got you covered there too.

Adobe RoboHelp 2019: The Essentials Now Shipping from Amazon.com

We are proud to announce that our newest book, Adobe RoboHelp 2019: The Essentials workbook is now available on Amazon.com as both a print book or eBook.

About the book:

“Adobe RoboHelp 2019: The Essentials” is a self-paced, step-by-step workbook that teaches you the essential RoboHelp skills needed to create and deliver user assistance (software/application help systems, operations manuals, policies and procedures... the list is endless).

Step-by-step instructions guide you through the process of creating new RoboHelp projects and topics from scratch. Learn to import content from Microsoft Word and HTML files.

Enhance your topics with graphics, and interactive multimedia (using eLearning content created in Adobe Captivate).

Improve the navigation of your content by adding hyperlinks, indexes, and glossaries.

Increase your production efficiency by learning about cascading style sheets, variables, snippets, and master pages.

Learn how to control the look of final output via Skins and presets.

Deliver content that can be consumed on any kind of device including desktops, laptop, smartphones, and tablets using output such as Responsive HTML5, WebHelp, HTMLHelp, and even eBooks.

This book features:

• All of the Adobe RoboHelp projects, images, audio files, and other assets to get started (Just download the free RoboHelp 30-day trial software from the Adobe website and jump in!)
• Dozens of step-by-step, hands-on activities
Confidence Checks to challenge your new skills
• Hundreds of supporting screen shots

You can order the print book here and the eBook (Kindle) here.

ADOBE ROBOHELP: Fixing Broken Links

Broken links... they happen (just like stuff).   Perhaps you imported HTML content into RoboHelp that contained one or more links. It’s possible that some of the links in the document were broken in the source file. If there are broken links in the document before you import the document, they’ll remain broken in RoboHelp when the imported content becomes a RoboHelp topic. And of course, there are all kinds of ways you can break a link all by yourself from within RoboHelp (it’s as simple as deleting a source topic or, when editing a topic in HTML view, deleting an important tag).   In the image below, a topic in my RoboHelp project contains a link (the link is supposed to go to a topic about the corporate policy on the consumption of alcohol during work hours).

While the link looks fine, it’s actually broken (the name of the target file is different than what is referenced in the HTML code). Anyone clicking the link is going to see the following page (instead of the information about alcohol).

Regardless of how a link gets broken, it’s great to know you can fix the problem easily. To begin, check your project for the existence of broken links by choosing Edit > Fix Broken Links.    If the Fix Broken Links box that appears is empty, awesome… you don’t have any broken links. In the image below however, you can see that I have a broken link in one of my topics.

After clicking the Replace button, all I needed to do was find the target topic (Alcohol Policy) and click the Link button.

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Adobe just released update 5 for Adobe RoboHelp 2019. To get the free update, choose Help > Updates. You'll see that version 14.0.5 is available for immediate download. All you'll need to do is click the Update button. Depending upon your internet speed, the update should only take a few minutes (you'll need to close RoboHelp while the update is in process). Adobe is planning to update RoboHelp regularly (the updates fix bugs and add features so it's a good idea to check for updates about once per month).

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If you're looking to learn Adobe RoboHelp, we've got you covered in these live, online instructor-led RoboHelp classes and mentoring sessions.

ADOBE CAPTIVATE: The Fix for Corrupt Themes

While attempting to apply a Theme to a Captivate project I received the alert shown below.

My only option was to click the OK button and try again. Of course, no matter how many times I attempted the task, I received the same failure message.   When Captivate misbehaves, the first thing I always attempt is to reset the program’s Preferences. There’s a handy utility for this located in the program’s application folder within a subfolder called Utils. With Captivate closed, browse to the Utils folder and open CleanPreferences (there’s a version for the Mac and PC).

Upon restarting Captivate, the cleaned Preferences file usually puts Captivate back in working order.   If resetting the Preferences file doesn’t work, plan B is to clear Captivate’s Cache folder. This option is found by opening Captivate’s Preferences dialog box (Edit menu for PC users; Adobe Captivate menu for Mac users) and, from the General Settings category, click the Clear Cache button.

Every once in a while, one or more of the theme files (they are .cptm files) get corrupt. When that happens, Captivate simply refuses to apply the themes and you’ll get the "Cannot apply..." error message shown in the first image above. While I cannot help you prevent corrupt theme files (if I find out what causes the corruption, I’ll be sure to share), I can show you how to replace the corrupt theme files with new files   First, with Captivate closed, go to Users > Public > Public Documents > Adobe > eLearning Assets > Layouts > 11_0. Copy the en_US folder and paste it in another location on your computer (this is going to be a backup copy of the en_US folder's contents, so I suggest giving it a name such as en_US_bk).

With Captivate still closed, go to Documents > My Adobe Captivate Projects > Layouts > 11.0 > en_US. Select and copy all of the .cptm files in the en_US folder.

Go back to Users > Public > Public Documents > Adobe > eLearning Assets > Layouts > 11.0 and open the en_US folder (this is the folder you backed up a moment ago).   Paste the .cptm files on your clipboard into this folder (replace the existing .cptm files when prompted). Restart Captivate and you’ll be able to apply the supplied Themes as before.

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Need to learn Adobe Captivate? Want to save on travel? Consider our live, online, and 100% interactive and hands-on classes. (If you prefer onsite training, send us an email. We can come to you!)

eLEARNING DEVELOPMENT: How Much Time Does It Take to Create eLearning?

One of the more common questions that I get from new eLearning developers is how much time does it take to produce published content. The answer depends upon a couple of factors. For instance, which eLearning tool are you going to use? Is it Adobe Captivate? How about TechSmith's Camtasia? Or maybe you're going to use Articulate Storyline?   Here's another factor: how many minutes of eLearning playtime are you looking to produce? Are you creating a 30-minute course? 60 minutes?   I have extensive experience using Storyline, Captivate, and Camtasia. In my experience, it will take you approximately 2 hours of labor to produce 1 minute of eLearning playtime if you use Captivate or Storyline. If you use Camtasia, your labor will go down a bit (1 hour or perhaps 1.5 hours for every 1 minute of video playtime).    The production times mentioned above do not include the following:   Writing an eLearning script or developing a storyboard   If you’re creating a software simulation, you’ll need a step-by-step recording script. If you’re creating soft skills content (lessons such as conflict resolution or onboarding), I've found that it could take between 1-2 hours to write a single minute of content.   Rehearsing the Script   Once you're written the software simulation script, you'll likely need to run through it multiple times to ensure it's accurate.   Writing an Audio Script   If you're going to include voiceover audio (and I highly suggest that you do since audio has been shown to improve the learner experience), you should create an audio script. It could easily take you 40 hours or more to prepare an audio script.   Recording the Software Simulation or Video Demo   Once you've written a script, recording screen actions in any of the eLearning tools is simple and shouldn't take more than the actions detailed in the script. For instance, if the script has you recording a 3-minute process in Microsoft Word, it should only take 3-minutes to record the process. And while recording screen actions doesn't take a lot of time or special skills, if there are a lot of simulations to record, you'll need to factor the time in your budget.   Developing Assets Externally   I mention below that you can save production time in your eLearning tool by creating as much of the course assets as possible outside of the eLearning tool. Many people create the content in PowerPoint and simply import the content into the eLearning tool. While that means there will be less content to create in the eLearning tool, don't overlook the fact that the content still needs to be created in that other tool. In my experience, creating content in PowerPoint is easy. However, it still takes time. In fact, I'd put the development time in PowerPoint at about the same development time as working within Camtasia (1-1.5 hours for every minute or presentation play time).   The production clock begins ticking after you create a blank project, open a project containing previously-recorded content, or import external content such as a PowerPoint presentation.   Production includes, but is not limited to: Adding/editing text content such as callouts/captions Adding images Adding animations Adding interactivity (Buttons, clickable hotspots, menus, etc.) Creating quizzes Publishing to an LMS or web server Testing the published content Fixing errors found during the testing process Republishing and retesting Looking to save time? You can trim production times significantly by following these tips: Create Just In Time eLearning If creating a software demonstration in Captivate or Storyline, record the lesson and simply publish it without going from screen-to-screen and tweaking any of the timing or the text. When an eLearning developer simply records a lesson and publishes it without much post-production, I call those kind of eLearning modules "just in time eLearning." Depending upon your audience, "just in time eLearning" may be perfectly appropriate. Why spend the production time creating a highly-polished lesson if it's not necessary? Use Microsoft PowerPoint If creating a soft skills lesson, create the bulk of the content in Microsoft PowerPoint. All three eLearning tools mentioned above allow you to take existing PowerPoint content and quickly create eLearning out of it. In my opinion, Captivate and Storyline handle the PowerPoint content more elegantly than Camtasia, but the bottom line is that you can re-purpose existing content. Assuming you are satisfied with the original PowerPoint content, and you don't need to add additional content (beyond possibly a quiz) in the eLearning tool, the production time for converting PowerPoint to eLearning should be no more than 1 hour of production time for every minute of eLearning playtime. Use Templates If you start a project with a well-conceived and implemented template, each of your projects will have a consistent look and feel. Depending on the Tool, Go Demo or Sim If you use Camtasia, I suggest creating software demonstrations instead of simulations. If you add interactivity (hotspots) to a Camtasia project, you will need to post the lesson to a server to test the interactivity. That kind of back and forth simply takes too much time. However, creating software simulations in Captivate and Storyline is so quick and easy, I think it's actually faster to produce simulations over demonstrations. The pesky mouse pointer that is typically included in a demonstration always need a significant amount of production attention (you'll likely need to adjust the pointer position, pointer path, click effects, and click sounds). Since simulations don't typically include a mouse pointer, those production issues go away. What's your experience with eLearning production times? I'd love to see hear about the eLearning tools you're using. How much time it takes you to produce each minute of eLearning. Feel free to share your thoughts below.   We've created an online tool that will help you calculate how long it can take to develop eLearning (the tool supports Captivate, Camtasia, Presenter, and more). Check out the tool on the IconLogic website.

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IconLogic has deep experience developing eLearning. If you need assistance with your next project, we can help!

ADOBE ROBOHELP 2019: Update 5 Available

Adobe just released update 5 for Adobe RoboHelp 2019. To get the free update, choose Help > Updates. You'll see that version 14.0.5 is available for immediate download. All you'll need to do is click the Update button. Depending upon your internet speed, the update should only take a few minutes (you'll need to close RoboHelp while the update is in process).

Adobe is planning to update RoboHelp regularly (the updates fix bugs and add features so it's a good idea to check for updates about once per month).

If you're looking to learn Adobe RoboHelp, we've got you covered in these live, online instructor-led RoboHelp classes and mentoring sessions.

ARTICULATE STORYLINE: Free Icons Galore!

I was teaching Storyline recently and one of my students wanted to put a check mark image into his project. Before I could blink, he was on Google, had searched for a check mark image, found a ton of them, downloaded the one he liked, and added it to his project. Done and done!   Of course, the image was copyrighted (as are most images you'll find via Google searches). Given that he is a Storyline 360 subscriber, I showed him a better way to icon-glory that's not only cost-free but copyright-free and royalty-free.   From the Storyline 360 ribbon, select the Insert tab. From the Content Library section, click Icons.

In the Search Icons area, he typed check mark and pressed [enter]. The result was more check marks than he could possibly ever use. Better still, he was able to quickly change the color of the shape once it was loaded onto his slide (something he would have been unable to do with a checkmark image lifted from the Internet).

Similarly, you can use the Search feature to find anything from puppies to kittens to boats. And again, everything you find is free to use and/or modify in your Storyline project.

If you're looking to learn Articulate Storyline, we've got an awesome collection of classes... all live, all instructor-led, all online, and all incredibly interactive.

ADOBE ROBOHELP 2019: The Fix is In!

Adobe recently released RoboHelp 2019, a totally reimagined, rebuilt, re-everything RoboHelp. If you're a veteran RoboHelp user, I'm thinking you'll find the overhauled interface to be intuitive and significantly cleaner than previous versions of RoboHelp.

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In RoboHelp 2019, there are far fewer toolbars or tools. And while there are still some dialog boxes in RoboHelp 2019, much of the topic formatting work can be performed in panels to the left and right of the application window.

While Adobe has spent significant time streamlining RoboHelp's interface and development process, there are some awesome enhancements as well. One of my favorite features is Auto Fix Content. Although it is not necessary for you to know HTML to create RoboHelp projects, knowing a little HTML can pay off when imported content causes trouble because of misplaced or missing HTML tags.   I imported an HTML file into a project. I then opened the topic expecting to see it in the Author window as shown in the first image above (where you see the text and the heading About This Guide).   What I didn't know prior to importing the HTML file was that there were HTML code errors in the file. While the file imported without issue, upon attempting to edit the file, it automatically opened in HTML View.   In the HTML View, I noticed that there was an error icon next to line 20 as shown below.

I ran my mouse over the error icon and was alerted that the HTML file wasn't following conventional HTML rules (where tags must be paired). I'm comfortable with HTML and could have easily fixed the problem myself by adding the missing tag. However, if HTML isn't your thing, you'll love this awesome feature.

From the top of the HTML View window, I clicked the Auto Fix Content icon.    In a blink, RoboHelp automatically fixed all of the errors. (For instance, in the image below, a missing paragraph end-tag was added on line 18.)

***

Need to learn Adobe RoboHelp? Want to save on travel? Consider our live, online, and 100% interactive and hands-on RoboHelp classes. (If you prefer onsite training, send us an email. We can come to you!)

TECHSMITH CAMTASIA: Out of Sight, Out of Mind

How often have you had multiple objects on the Camtasia canvas and found yourself moving one object out of the way so you could work with another object? If you're like most developers, I'm thinking it's a common occurrence. And while it's not difficult to move an object (just drag and drop), you'll likely have to put the misplaced object back where you found it.   In the image below, I've positioned four objects on the canvas (each of the objects shown below are available for free via Camtasia's Library).

I'd like to change the behavior of the two people on the canvas. However, I consistently found myself selecting the house by mistake and either moving it or accidentally applying behaviors to the wrong object. Also, when previewing the video, I wanted to hide the house and focus instead on the two characters.   Fortunately, the solution to both problems is incredibly simple. On the Timeline, click the Disable Track icon (the eyeball) for the Track containing the item that's in the way.

Not only are the items on the disabled track hidden from view on the Canvas, they won't preview nor will they publish.

If you'd like the hidden objects back, simply Enable the track.

***

Looking to learn how to develop eLearning in Camtasia like a pro? Check out our live, online Camtasia classes and one-on-one mentoring sessions.

TRAINER TRAINING & CERTIFICATION: Next Online Class is February 19-20!

Learn to Teach Live, Online Classes Master Some Amazing Tactics For Engaging Virtual Learners

Teaching live, online classes isn't as easy as it sounds. Learn how to engage learners who attend your classes from anywhere in the world! More and more companies are embracing live, online classes. If your company wants you to teach online, great. But teaching online isn't as easy as it sounds. For instance, how can you be sure that your class isn't boring? How can you keep your audience engaged, even when your content isn't very exciting?   The International Council for Certified Online Training Professionals (ICCOTP) promotes standards of excellence in delivering online training in a wide variety of formats by instituting a certification process for online trainers.   The Certified Online Training Professional (COTP) course aims to ensure that online training events and classes provide high-quality, memorable, enjoyable, and, most of all, effective learning experiences to participants.   Learn some best practices for engaging an online audience. Learn the hardware and software you'll need to host online training. Are your materials ready for an online world? We'll teach you how to prepare your existing materials for online access and even how to create awesome, visually-appealing presentations.   If you need to include quizzes in your online course, do you know how to create effective questions (and surveys)? We'll show you how. And you'll get a chance to take the controls of an online training room and teach for a few minutes to your fellow COTP candidates.   ***   Sign up for the February class using coupon code SKILLS10 and save 10% off the price of certification. Learn more about the certification course (and sign up) here.

ARTICULATE STORYLINE: Publish a Portion of a Project

When publishing a Storyline project, it’s often preferable to publish a small section of the project instead of the entire thing (a single slide for instance or an individual scene). Fortunately, Storyline 360 makes quick work of this task, if you know where to look.   Open Storyline’s Publish dialog box by either using the Publish tool on the Ribbon or choosing File > Publish.   From the Properties area of the Publish dialog box, click the link to the right of Publish to open another Publish dialog box.

From here you can elect to publish the entire project, a single scene, or from the A single slide drop-down menu, specify any slide from any scene within the project.

Click the OK button and then click the Publish button to publish the selection.   Need to learn Articulate Storyline? Want to save on travel? Consider our live, online, and 100% interactive and hands-on Storyline classes.

ADOBE CAPTIVATE: Getting Past the DPI Awareness Error

Creating software simulations has always been one of Captivate's core strengths. From the Home screen, double-click Software Simulation, select the area of the screen or application to record, select your mode (or modes), click the Record button, and away you go.   The recording process is seamless, except when it's not. These days I'm seeing a particularly frustrating error appear for more and more of my students. After double-clicking Software Simulation, instead of seeing a Recording Area and a control panel, users are seeing an error message about DPI Awareness. Specifically, the message says "Capture is disallowed since High-density displaying was detected. Please set 'DPIAwareness = 1' in AdobeCaptivate.ini and restart the application."

Fortunately, the error only seems to affect people running a recent version of Windows 10 and only developers who are using a PC with a Retina display (such as a Microsoft Surface Pro). Unfortunately, there are more and more people with Retina displays who are reporting the error.   You can manually locate the AdobeCaptivate.ini file mentioned in the message by looking in the Adobe Captivate application folder. You can then edit the file in Notepad and change the DPI Awareness from 0 to 1 (and then restart Captivate).

After changing the DPI Awareness and restarting Captivate, the Captivate software will be pretty small. However, you'll be able to move forward with recording the software simulation.   While it's not difficult to edit the ini file, I'm betting if you're like most people, editing a support file in Notepad isn't something you're anxious to do. If so, I have a few alternatives for you.   First, close Captivate. Then right-click your desktop and choose Display settings. From the Scale and layout area, choose 100% from the Change the size of text, apps, and other items drop-down menu.

Return to Captivate and try to create a software simulation. If the DPI Awareness issue is gone, great. If not, exit Captivate, right-click your desktop and choose Display settings again. From the Scale and layout area, click Advanced scaling settings.

From the Fix scaling for apps area, turn off the option that allows Windows to try to fix apps so they're not blurry.

Return to Captivate and try again to create a software simulation. If things still aren't working, don't panic... I've got one more trick up my sleeve. With Captivate once again closed, right-click the AdobeCaptivate.exe file (located in the Adobe Captivate application folder) and choose Properties.

On the Compatibility tab, select Run this program in compatibility mode and choose Windows 8 from the drop-down menu.

Click the OK button and restart Captivate. While the program itself may look tiny, you'll be able to move forward with your software simulation.   Until a better solution is made available from either Adobe, Microsoft, or both, one or a combination of the steps above will likely work for you. If you have a better workaround, please share via a comment.   ***   If you're looking to learn Adobe Captivate, we've got an awesome collection of single-hour mini-courses, 3-hour sessions, multi-day classes... all live, all instructor-led, all online, and all incredibly interactive.

ADVENTURES IN TEACHING: Getting Hooked as a Live, Online Trainer

by Jennie Ruby, CTT, COTP

As I write this, I am sitting at home looking out at a storm that has paralyzed commerce up and down the East Coast. I’m making no money. That is because an in-person class I had scheduled for today had to be cancelled. It was postponed until next year. Had I been scheduled for an online course, I would be working, and getting paid, today.

 

I’ve been in the training industry for more than 20 years, and at this point I am making most of my income by teaching online. When I have to go onsite to teach, I feel very put-upon: “You mean I have to get up before dawn? I have to get dressed in a suit? Drive in the hurricane or in the snow? On the BELTWAY???” 

 

When I reflect upon it, I realize that these are strange words coming from an erstwhile hardened road warrior. I’ve taught all over this town (I’m in the Washington, DC, area) and all over this country (I’ve been to 47 of the 50 states!). But now I most often teach from the comfort of my home office. 

 

No, I do NOT teach in my pajamas. C’mon! I know you were thinking that! Usually jeans and a nice shirt, if you must know. The nice shirt is just in case the webcam comes on by accident. (One must at least be minimally presentable, after all.)

 

So how did I first discover teaching online? To find the beginning of my online story, we have to go back almost to the turn of the century. No, not THAT century! The most recent turn of the century. Here is the story of how I became one of the early adopters of online teaching.

 

I was sitting in a manager’s office, because it was one of the few spaces offering some quiet in the busy classroom building. Participants in other classes were chatting in the hallway on their way to their morning break. I tested my headset to see whether that background noise was coming through.

 

“Can you hear the people talking in the hall?” I asked my online students.

 

“No, I don’t hear anything,” came the response.

 

“No” “No”—a string of no’s scrolled quickly in the chat window.

 

I was just beginning my first online class ever. It was the fall of 2001. 

 

Now before you think you can guess what happened next, let me tell you that the horrendous events of 911 had already taken place. And plane travel in the United States was a very fraught topic right about then. I had already had a teaching gig in California cancel. And the flow of students who came in from all over the country to our onsite training center had all but dried up.

 

---

 Can you hear me now?

---

So when the manager of a company where I was routinely teaching face-to-face classes asked me to look into this new concept of teaching online, I grabbed the chance. 

I did some research. We mailed the usual classroom printed handouts to the scheduled attendees. And now I was in my first online classroom...

 

…when the fire alarm went off.

 

“I can hear that!” said one of my online students.

 

“Oh my gosh! I am going to have to evacuate the building,” I said. To think of not obeying the fire alarm was not possible—right about then, we were all taking our fire drills very seriously. Plus, the alarm was so loud it was nearly physically impossible to stay in the building.

 

So I told my students that if I wasn’t back in 20 to 30 minutes, they should hang up their phones and log out, and we would reschedule the class. I put the audio on mute, I took off my headphones, and I exited the building.

 

It did turn out to be just a drill, and when I got back inside, all of my students were still there! They had talked among themselves, they had made friends and become acquainted, and they had kept their headsets on and stayed logged in until I returned. The rest of the class went off without a hitch. (I have absolutely no recollection of what the class was about.)

 

But that first online class set the new direction for my career. Air travel returned, and that training company went back to business as usual in classroom training. But I was hooked... online!

 

---

 

Jennie Ruby, CTT, COTP, is a veteran eLearning developer, trainer, and author. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer and Certified Online Training Professional. She teaches both classroom and online courses, and has authored courseware, published training books, and developed content for countless eLearning projects. She is also a publishing professional with more than 30 years of experience in writing, editing, print publishing, and eLearning.

ADOBE CAPTIVATE: Control the Startup Screen for a Published Project

by Kevin Siegel, COTP, CTT

Not all that long ago controlling what learners see first in Adobe Captivate published eLearning content was as simple as creating a visually-appealing first slide in the project. However, if you’ve created content with either Adobe Captivate 2017 or 2019 things aren’t quite as simple. Perhaps you’ve noticed that a mysterious screen now appears when your lesson opens within most web browsers.

 

The default startup screen is a bit plain-looking (it's nothing more than a gray background and a play button).

 

 

I bet you’re wondering why this screen exists, where it came from, and if there’s anything you can do to control it. The screen (known as an Auto Play screen) is necessary thanks to modern browser security protocols that prevent multimedia (such as eLearning content) from automatically playing for a learner without the learner taking the extra step of clicking a Play button.

 

Unfortunately, the Auto Play screen isn't among your Filmstrip slides so there does not appear to be a way to modify or brand it. However, while you cannot stop a startup screen from appearing, but you can control how the screen looks. Instead of the plain gray screen shown above, I want my learners to see the image below (I created the image with an image-editing program and saved it as a PNG.)

 

 

To use the image as the startup screen, open the project’s Preferences dialog box via Edit > Preferences (PC) or Adobe Captivate > Preferences (Mac). 

 

From the Category list at the left, select Start and End. If necessary, remove the check mark from Auto Play. (In older versions of Captivate, you could control the initial screen seen by learners by selecting or deselecting Auto Play. In recent versions of Captivate (2017 and 2019), Auto Play cannot be disabled, even if you deselect Auto Play. Nevertheless, to use your own image as the startup screen, you must deselect the Auto Play check box before you can browse for an image of your own. I know, I know, deselect to select? it's a bit wacky but it's true.)

 

 

Click the Browse button and a background image. (In the example below, the name of the background I’d like to use is called aquo.png.)

 

 

When I previewed the project, the imported image (which was the same width and height of my project) is used as the startup screen.

 

 

***

 

Kevin Siegel, CTT, COTP, is the founder and president of IconLogic. Following a career in Public Affairs with the U.S. Coast Guard and in private industry, Kevin has spent decades as a technical communicator, classroom and online trainer, public speaker, and has written hundreds of computer training books for adult learners. He has been recognized by Adobe as one of the top trainers world-wide.

eLearnChat: All Things eLearning

I really enjoyed my recent session with Rick Zanotti on eLearnChat. You can watch the interview by clicking the image below.

TEACHING LIVE, ONLINE CLASSES: What You Need to Know About Your Online Platform: Part 2

by Jennie Ruby, COTP, CTT

Today I was teaching an online class on GoToTraining. I use this online training platform about three to five days a week. But today, it threw me for a loop. 

 

Just two days ago, I taught a class on this platform and all was well.

 

Today, I logged in one Instructor computer to serve as my main platform. Then I logged in two additional computers: one as my Slide Display computer and the other as my Software Display computer. I was going to be going back and forth between showing slides and demonstrating software. 

 

Here’s where the loop-throwing part happened. As students are logging in, I am finishing my Instructor setup routine. I need to give the two supplemental computers “Organizer” status, so that I can have full instructor features on them. And I can’t do it.

 

I right-click, as I have done for literally years, and it’s not on the menu. WHA???

 

I hate stress when I’m setting up for a class. After all, I spent all evening last night tweaking my slides. I spent all morning making sure the sample files were correct and ready to go. And now, with students arriving, a basic function I’ve routinely done for years has vanished.

 

Between Monday and Wednesday, the GoToTraining folks had launched a new default behavior: Instead of downloading the App to view the class, computers other than the main instructor computer automatically log in with a view-only Web interface. They can’t screen share. And they can’t be made Organizers.

 

Quickly enough, I found the command for “Give me the full-service App!” and I solved the problem. I even had the satisfaction of answering their survey: “How do you like the new automatic Web login? Why are you changing to App view?” Don’t worry, I was quite restrained in my commentary. 

 

Because I knew that on some level it was my own fault. 

 

It is up to the online instructor to know everything about how the online training platform functions. No doubt I received an email or a newsletter from the GTT folks heralding the new procedure, which I should have read. At least I had done one thing right: I was logging my computers in an hour ahead of class time. Although it was true that one or two eager students were also logging in nearly an hour early, I had plenty of time to solve the problem. And even time to answer the survey!

 

Here are some things that you need to know about your online training platform, as the instructor: First, everything from my previous article on student functionality. Then, you need to know how to do the following:

 

Basics:

• Log in as the Instructor/Organizer/Administrator
• Log in backup computers and promote them to Presenters, or Organizers, or Administrators—different platforms have different roles available

In-Class Functions:

• Share your screen
• Share just a view of an app
• Share a Whiteboard (WebEx)
• Share any window (Adobe Connect)
• Create Breakout Rooms

Communicate:

• Chat
• Audio
• Private Messaging

Other special functions

• Hide your screen icons and programs
• Record the session
• Leave the session without closing it
• End the session

Some online training programs are harder to master than others. If you are at all shaky on any of the instructor/organizer/administrator skills, then you might need to work with a “producer.” It’s the producer’s job to operate the online training platform, help you achieve the technical setup you want, and help the students with whatever issues may come up for them. Having a producer frees you to focus on communicating and teaching, without the distraction and stress of platform issues like the one I experienced today.

 

Do you have advice to share? Stressed out moments over problems that you solved? Please share your stories below as comments.

***

 

Jennie Ruby, CTT, COTP, is a veteran eLearning developer, trainer, and author. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer and Certified Online Training Professional. She teaches both classroom and online courses, and has authored courseware, published training books, and developed content for countless eLearning projects. She is also a publishing professional with more than 30 years of experience in writing, editing, print publishing, and eLearning.

ARTICULATE STORYLINE 3 & 360: Forced Learner Navigation

by Kevin Siegel, CTT, COTP

There are times where you don’t want your learner to leave a slide until certain criteria have been met.   For instance, there's an interactive game on a slide (a credit score game you'll learn to create in my Storyline Essentials book). The learner earns 10 points by clicking on slide objects that help improve a person's credit score; they lose 10 points if they click something that hurts a credit score. In the end, learners need to get a perfect score (100%) before moving forward with the lesson. (They can reset the game as many times as needed.)

Preventing a learner from skipping past a slide until certain conditions have been met is known as forced navigation.   In my scenario, I forced the navigation by creating one trigger that hid the player's Next button until the learner earned a perfect score. At that point, another trigger allowed the Next button to magically appear.   Notice in the image below that there isn't a Next button on the player (there's just a Previous button).

After getting a perfect 100%, a Next button automatically appears.

To accomplish the task, I needed to create a few triggers that will hide and then show the slide's Next button based on a few conditions.   First, the trigger to hide the Next button:   With nothing on the slide selected, I created a new trigger.   From the Actions drop-down menu, I chose Change state of and selected the Next Button from the On Object drop-down menu.   To ensure that the button isn't visible when the slide appears, I clicked the To State drop-down menu and chose Hidden. Then. from the When drop-down menu, I selected Timeline starts.

At this point, the Next button is hidden and it's not ever going to appear. So to ensure that the Next button appears only after the learner earned a perfect score of 100%, I created another trigger.   From the Actions drop-down menu, I chose Change state of. From the On Object drop-down menu, I choose Next Button again only this time I changed the button's State from Hidden to Normal.   Because I was using a Variable named "percentage" to display the percentage of correct answers, I chose Variable changes from the When drop-down menu and then selected the percentage Variable.   I only want the Next button to appear if learners get 100% after playing the game. That requires a quick condition. I clicked the Show Conditions button and added a new condition. From the List area, I selected Variables, from the Operator drop-down menu I chose Equal to. And lastly, from the Type drop-down menu, I set the Value to 100.

To test the triggers, I previewed the slide and there wasn't a Next button on the player. After I clicked each of the correct answers in my game and got my 100% score, the Next button appeared.

***

Kevin Siegel, CTT, COTP, is the founder and president of IconLogic. Following a career in Public Affairs with the U.S. Coast Guard and in private industry, Kevin has spent decades as a technical communicator, classroom and online trainer, public speaker, and has written hundreds of computer training books for adult learners. He has been recognized by Adobe as one of the top trainers world-wide.

Articulate Storyline 360: Modern and Legacy Players

by Kevin Siegel, CTT, COTP

If you're an Articulate Storyline 360 developer, you’ve likely grown familiar with the publishing choices found in the Publish dialog box. Most notably, you can elect to publish as HTML5 only, HTML5 with a Flash fallback, Flash with an HTML5 fallback, or Flash only.

However, if you’ve just recently updated Storyline, you’ve likely noticed that when publishing, HTML5 is the only option.

The publish options you see has everything to do with the project’s playbar (the playbar is the frame around the slide content and contains such features as menu, seekbar, and previous and next buttons). Storyline 360 users have a choice of two players: Modern and Classic. The Modern playbar does not work with Flash (hence the reason that HTML5 is the only publish option. The Classic playbar (which is the only playbar available in Storyline 3), supports both HTML5 and Flash.

 

Switching between players is easy. From within the Publish dialog box, click the Player link.

 

 

From the Player drop-down menu, choose the player you'd like. Note that you can also switch players outside of the Publish dialog box by clicking the Player tool on the toolbar. 

 

 

 

To learn about the specific differences between the Modern and Classic players, visit the Articulate website.

Articulate Storyline 3/360: Beyond the Essentials (2nd Edition)

We're currently hard at work on an update to our Articulate Storyline 3/360 advanced book (we're enhancing/improving several lessons). The book should be ready in just a few short weeks.

"Adobe Captivate 2019: Beyond the Essentials" Coming Very Soon

My "Adobe Captivate 2019: Beyond the Essentials" book is with the beta team and should be available for purchase in just a few weeks.

TEACHING LIVE, ONLINE CLASSES: Asking Review Questions

by Jennie Ruby, CTT, COTP

 

Over and over, as we teach our ICCOTP Certified Online Training Professional course on how to teach online, I see students use our techniques correctly—but on the wrong topics. For example, we teach a very specific technique—the overhead question. The purpose of the overhead question is to review material you have already delivered or covered in the class. The purpose is two-fold: you are evaluatingwhether the students learned what you presented to them; and you are encouraging them to do an extremely important part of the learning process: to apply effort in trying to remember the content or skills they just learned.

 

Let me emphasize that last statement. The two purposes of asking an overhead question—where you ask a question first (so that all of the students are trying to think of the answer), and then call on one student to answer it—are these:

1. To evaluate whether your students are retaining the content you have delivered (to see if you need to teach it again)
2. To ask your students to apply the effort to remember it

The neuroscience of learning tells us that the moment of learning a concept or a new skill is not when we first hear or receive it. The moment of learning begins when we try to recall it. Learning begins when we ask our brain to remember. It’s as if only at that moment does our brain tag that bit of knowledge or that new skill as something to move into long-term memory. Something to actually LEARN.

 

Over and over, I see our COTPs-in-training ask the perfectly structured question: ask a clear question; then call on one student to answer it. But those up-and-coming COTPs regularly fail at using the overhead question to do the two things enumerated above. Do you remember what the two purposes of the overhead question are? Look away from this screen and see if you remember. I’ll wait.

 

Did you do it? Did you try to remember? If not, please give it a try now. Look away, and see if you remember the two purposes of the overhead question.

 

That’s right:

1. To evaluate learning
2. To ask the learner to go to the effort of trying to remember it

Here’s a memory aid: “Evaluation and Effort make it Easy to learn.”

1. Evaluation
2. Effort

So how are my COTP students failing at these two purposes? They are using their questions to their students for the purpose of engagement only. Wait. Not another E word! Yes, another E word. And one that is a constant mantra in the field of training. “We must engage our students.” “We must create eLearning that is engaging.” “How can we engage our students in learning?” On and on. 

 

Yes, engagement is necessary. But it is only the first step in the learning process for our students. Sure, they have to be awake, paying attention, and even interested in and thinking about the topic of the lesson. That is engagement. 

But without the other two E-words, learning may not occur. And it almost certainly won’t “stick.”

 

Make sure you are asking review questions—not just engagement questions to introduce a topic and get learners thinking about it—but review questions about what you have already covered. You'll be able to evaluate whether students are learning (you might need to teach the lesson again!). And most importantly, so that you are giving your students the opportunity to do what it takes to truly learn something: to apply effort. 

 

***

 

Jennie Ruby, CTT, COTP, is a veteran eLearning developer, trainer, and author. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer and Certified Online Training Professional. She teaches both classroom and online courses, and has authored courseware, published training books, and developed content for countless eLearning projects. She is also a publishing professional with more than 30 years of experience in writing, editing, print publishing, and eLearning.

ADOBE CAPTIVATE 2019: Interactive Videos

by Kevin Siegel, COTP, CTT

 

I’m a huge video fan. In my experience, videos offer a higher level of learner interest and knowledge retention than just text and/or images. However, as much as I love videos, I’m not happy with a core video limitation… a lack of learner engagement or interactivity. Sure, learners can stop, rewind, and fast-forward through most videos, but those abilities hardly equate to interactivity or engagement. 

 

I was delighted to learn that Captivate 2019 has taken an awesome leap forward by allowing for videos (any videos) to include a high level of interactivity via knowledge checks, learner interactions, and more.

 

To begin, I created a new, blank project with Captivate 2019. On the toolbar, I clicked Interactive Video.

 

 

You can either link to an existing YouTube video or insert a video from your computer. In my example, I selected From your Computer and opened a video loaned to me by Professor Art Kohn.

 

I then added two more slides to my project: two Knowledge Check slides. These slides will become overlays on the video.

 

 

 

On the Timeline of the slide containing the interactive video, I positioned the Playhead where I wanted the interactivity and then inserted two bookmarks (one for each of the knowledge check slides) by clicking the square icon just beneath the Playhead. Bookmarks can be used as breadcrumbs or as targets for jumps. I've found bookmarks to be very useful when I'm working with a longer video and I tend to add them prior to adding any interactive components. (Otherwise I seem to always forget exactly where I want the interactivity to occur.)    

 

 

 

To add the knowledge check slides as overlays (which will then automatically become interactive components of my video), all that was left to do was position the Playhead at a bookmark, and then click the Insert Overlay icon beneath the Bookmark icon.

 

 

From within the Overlay dialog box, the last step was to select a slide and click the Insert button.

 

 

I repeated the Overlay process one more time for my second Knowledge Check slide. On the Filmstrip, notice that my two overlay slides are represented as such by the overlay icon just beneath the slide thumbnail.

 

 

If you'd like to experience the awesomeness of interactive videos for yourself, check out the quick sample I posted to the IconLogic website. And while you're at it, enjoy Professor Kohn's brief video on strategies for boosting learner retention.

 

***

 

Kevin Siegel, CTT, COTP, is the founder and president of IconLogic. Following a career in Public Affairs with the U.S. Coast Guard and in private industry, Kevin has spent decades as a technical communicator, classroom and online trainer, public speaker, and has written hundreds of computer training books for adult learners. He has been recognized by Adobe as one of the top trainers world-wide.

 

LMS IMPLEMENTATION STRATEGIES Part 2: The Team

by Ann Crane

In part one of my Learning Management System (LMS) implementation strategies series I went over the importance of defining LMS and project expectations. This week, I’d like to go over the people you’ll need on your team before moving forward with implementation. 

 

Here are the primary roles necessary for any LMS implementation team: LMS Administrator, Project Manager, Authors/Content Developers, and IT/Web Integrators.

 

The LMS Administrator is the team quarterback, choosing and leading all of the other team members, driving forward the entire implementation process, as well as having responsibility for managing, setting up, tracking, and analyzing communication with the audience (the actual learners). 

 

Next is the Project Manager. In smaller scale organizations, the LMS administrator will have a dual-role on the team, responsible for the project management tasks as well as administrator tasks. However, if the scope of the implementation is large and/or very complex, it's best to have a Project Manager on the team.

 

 

Authors grapple with another immense component of the implementation: content. Often organizations have pre-existing learning content that needs to be blended into existing content. That's where the authors come in. Long after the LMS has been put into place, authors continue to build and add ongoing learning content. The LMS administrator can and should delegate some of the permissions to the authors to allow for, among other things, the ability to create, modify, and delete courses, upload content packages, and assign courses to learners (and reset the lesson as necessary). 

 

It’s important to have engaged Web Integrators early in the process, perhaps even before selecting your LMS. Integrators are responsible for identifying and mapping the processes that you want to implement, and ensure it will work in conjunction with other systems.

 

Next time: Distinguishing the Urgent from the Important. Prioritizing Requirements and Expectations.

 

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Ann Crane, Engage Systems, LLC., is an Adobe Captivate Prime and Adobe Connect expert. Based in San Francisco, California, Ann serves as an eLearning consultant and virtual experience guide, quickly transitioning clients to digital collaboration concepts and technologies.

TEACHING LIVE, ONLINE CLASSES: What You Need to Know About Your Online Platform, Part 1

by Jennie Ruby, COTP

Whether you use Adobe Connect, WebEx, GoToTraining, or another online training app, you need to know the same basic features of your platform. 

 

First, you need to know everything your students will need to know to get into your classroom and participate in your class. And when I say you need to know, I mean really know. Like, “I can describe it in my sleep” know. Like, “I can describe it blindfolded” know. Because the moment you’ll need to know it most is when a student is having trouble logging in, or finding the chat panel, or finding the arrow tool—and in that moment, you can’t see their screen.

 

On most of the online platforms, the instructor view is different from the participant view of the screen. This is least true of Adobe Connect, but even there, as the Host, you may have additional functionality your viewers do not have. 

 

So here is a checklist of what you need to know—from your students’ point of view.

 

Basics

• How to log in
• How to get on the audio
• How to use Chat
• How to raise your hand

Additional communication tools (some of these vary from one platform to another)

• Agree or check mark
• Disagree or x
• Away from desk
• Speed up/slow down
• Emoticons

Other special functions

• Share their screen
• Write on the screen or whiteboard
• Type on the screen or whiteboard
• Function within a break-out room
• Download materials

Once you know these functions—and can explain them to your learners without seeing their screens—you are part of the way there. In future articles we will take a look at what you need to know about the instructor’s view and when and why you might want to work with a producer.

 

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If you'd like to learn how to effectively teach live, online classes, come join me online as I co-teach the Certified Online Training Professional course at www.iccotp.com. (The course is eligible for 1.2 CEUs.)

 

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Jennie Ruby, CTT, COTP, is a veteran eLearning developer, trainer, and author. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer and Certified Online Training Professional. She teaches both classroom and online courses, and has authored courseware, published training books, and developed content for countless eLearning projects. She is also a publishing professional with more than 30 years of experience in writing, editing, print publishing, and eLearning.

 

TEACHING ONLINE: Don't Let a Computer Crash During Class Cause Panic!

by Kevin Siegel, CTT, COTP

I've been teaching live online classes for years. And while I’ve had all sorts of technology challenges during that time, I’ve never had my main machine go down along with my backup--until yesterday! Even though I rebooted my machine in time for class, it froze again, and I couldn’t click anything.

Panic? Not me. As a certified online training professional, you’re taught to handle these kinds of bumps in the training road. In this instance, other students in the class were using Captivate (it was a hands-on session) and I simply made a participant the presenter (or leader). Class went off without a hitch after that.

What are your most embarrassing online (or in-person) training debacles? Share them here! Did you recover? Tell me how!

P.S. Learn to teach live, online classes at www.iccotp.com

ADOBE CAPTIVATE 2019: Virtual Reality Is Literally Here!

by Kevin Siegel, CTT, COTP

 

Perhaps the biggest innovation you’ll find in the recently released Adobe Captivate 2019 is the ability to easily (and I mean easily) create virtual reality projects using 360-degree photos or videos. While this is just Adobe’s first attempt at virtual reality eLearning, it's pretty awesome.

 

To create a virtual reality project, click Virtual Reality Project on the New tab (you can also insert Virtual Reality slides into existing 2019 projects via Slides > 360 slide).

 

 

Once the Virtual Reality Project is open, click in the middle of the slide to import a 360 image or video. If you have Captivate 2019, you can create 360 projects without having to first find your own 360 assets because Adobe includes a few sample 360 images in the Gallery (within the 360BGAssets folder).

 

 

 

After adding the 360 asset to the slide, you can immediately see how cool this is going to be… you can move around the virtual space by dragging your mouse up, down, left, right… there's no need to Preview the project.

 

You can add static (non-interactive) text to the slide via Text > Label. To add interactivity to the slide, visit the Hotspots menu and select an icon (or import your own icon images).

 

  

 

With the icon selected, go to the Properties Inspector and choose an Action. Beyond the usual "Go to" actions, you can also add quiz question overlays (Multiple Choice or True/False).

 

 

I created this sample Virtual Reality project in about 30 minutes. A few limitations that I’d love to see resolved down the road are a lack of customization options for the hotspot icons (in the current release of Captivate 2019, the only options are to use the supplied icons as-is or use your own images as hotspots). I’d also love to see more Actions.

 

You publish VR projects just like any other project. When publishing VR content, keep in mind that desktop and laptop learners can access and use the content, but VR projects are best when viewed with VR headsets. (If you try the link above with a smart phone, you’ll be prompted to use VR headsets and the interactivity I added won’t work as expected without them.)

 

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Kevin Siegel, CTT, COTP, is the founder and president of IconLogic. Following a career in Public Affairs with the U.S. Coast Guard and in private industry, Kevin has spent decades as a technical communicator, classroom and online trainer, public speaker, and has written hundreds of computer training books for adult learners. He has been recognized by Adobe as one of the top trainers world-wide.

 

eLEARNING & TRAINING DESIGN: It Just Takes a Spark to Light a Design Fire

by AJ Walther, COTP

Even the most seasoned designers can hit a design plateau. It’s hard to be inspired all the time! Here’s a tool that might help light an, ahem, spark. I played around with Adobe Spark this week. The obvious use case for Adobe Spark is to create stunning graphics, videos, and websites. If you have such needs, you should absolutely investigate the tool. But here’s maybe a less obvious use for the tool: design inspiration! 

 

Let’s say you have some “stuff” for your design. You have some text, a logo, and a graphic. Maybe you have this specific stuff and you’re creating an eLearning module or an online class about online training:

 

“ONLINE TRAINING CAN BE GREAT TRAINING”

 

 

There are, of course, endless ways one could design some training around these assets. But what isn’t endless is time, and sometimes, creative juices. Here’s where Adobe Spark can help. Start a new project at http://spark.adobe.com by clicking the plus sign and selecting Post.

You can either start with a template or from scratch. It doesn’t really matter what layout you choose, but you’ll probably want to choose a page layout that roughly resembles the proportions of your slide you’ll eventually be designing. I started from scratch. If you chose a template, you’ll want to delete all the stuff you won’t be using. 

Next, add an image.

Use the ADD button on the right to load your logo (add it as an Image, unless you have paid for the subscription—then choose Logo). 

Add your text. 

Format the text by exploring the Type, Color, Shape, and Style categories at the right. 

Voila! That already doesn’t look half bad. But what’s really exciting and impressive here is how quick and easy it is to see your assets rearranged in different fresh and modern design layouts.

 

Ensure none of the assets on your post are selected and choose the Design category on the right. Notice all the available Variations. These selections will vary based upon how many images or text boxes you have in your post and what sort of post you originally selected.

 

 

Clicking each Variation will quickly and easily reformat your content to that design style—with minimal tweaking needed on your part. And, if you pay for the service, you can automatically have your preferred or corporate color scheme preloaded and apply it with a click, as well as eliminate the Adobe Spark logo. 

 

Check out these variations I was able to quickly spin up. Imagine the time this would save if you were trying to show a client some design options!

 

Here I’ve quickly mocked up a training template based upon one of the quick layouts I made with Adobe Spark.

Remember that using the post you create isn’t really the objective here (although you certainly could use it!) —it’s to help you get out of a design rut and see your assets arranged in design formats that perhaps you would not have thought of on your own. And perhaps it will spark an idea for the rest of your training layout. Have fun playing with your new designs!

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AJ Walther, COTP, is IconLogic's Chief Creative Officer (CCO), a seasoned online trainer, eLearning graphic designer, and author of both "PowerPoint 2007: The Essentials" and "PowerPoint 2008 for the Macintosh: The Essentials." AJ made her own interdisciplinary studies major, focusing on writing and art. Her combined expertise in PowerPoint, graphic design, and writing allows her to bring a unique skillset to the eLearning community.

 

Adobe Captivate 2019 Advanced Book In Production

Adobe Captivate 2019: Beyond the Essentials. October. 2018.