I recently came across an article that reported some known issues between Adobe Captivate 4 and Microsoft Windows XP. Specifically, there is possible corruption in the Windows registry or incorrect permissions. The net result is that Captivate exhibits some or all of the following behaviors:
- Captivate does not install correctly.
- You are unable to create a Full Motion Recording (FMR).
- You are unable to calibrate your microphone prior to recording audio.
- You are unable to record audio at all.
- You are unable to edit audio clips.
- You are unable to import audio (you receive an "Unable to decode" alert).
Do any of these issues sound familiar? If so, this is no time to panic as you ask yourself that age-old question: "What's a Captivate developer to do?" Read on...
Microsoft has a utility called SubInACL that might help. According to Microsoft, "SubInACL is a command-line tool that enables administrators to obtain security information about files, registry keys and services, and transfer this information from user to user, from local or global group to group, and from domain to domain."
While it may not sound like SubInACL will be much use where Captivate is concerned, the program may fix things so that Captivate works properly in Windows XP (hey, it's worth a shot).
Here is how you use the SubInACL utility:
- Exit out of Adobe Captivate.
- Download and install SubInAcl from Microsoft Download Center.
- Download restorecp4reg.zip from the Adobe site.
- Unzip the contents of restorecp4reg.zip.
When unzipping the files, note where you put them so you can find them during the next step.
After unzipping the file, you should end up with a folder named restorecp4reg. Open the folder and you should see two files: restoreRegPermCP4.bat and restoreCP4regentries.bat.
- Copy restoreRegPermCP4.bat to the folder where SubInAcl.exe was installed (when I installed SubInAcl, it installed at C:\Program Files\Windows Resource Kits\Tools).
- Double-click restoreRegPermCP4.bat to run the file.
- Copy the restoreCP4regentries.bat to the folder where Adobe Captivate 4 is installed (typically C:\Program Files\Adobe\Adobe Captivate 4).
And now for the only tricky part...
- Start Command Prompt (this is a utility that ships with Windows and can typically be started via Start > Programs > Accessories) and navigate to the folder where Captivate is installed.
You can navigate to a folder using the Command Prompt by first typing cd, then typing the exact location you want and finishing by pressing [Enter].
For instance, assuming Captivate is, in fact, installed at C:\Program Files\Adobe\Adobe Captivate 4, start Command Prompt and type:
cd c:\Program Files\Adobe\Adobe Captivate 4
Check your typing for spelling errors and then press [Enter].
- Next, type restoreCP4regentries.bat and press [Enter].
A message will appear that says "DllRegisterServer in ___dll name' Succeeded."
At that point, you should be all set... Captivate and Windows XP should play nicely together from this point forward.
Source: The Adobe Captivate Blog.
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