The Logical Blog by IconLogic

Adobe RoboHelp: List Images

by Willam van Weelden  

 

When you create a list, there are several list styles you can use in RoboHelp: bullets, squares, lowercase alphabet, and numbers. But RoboHelp brings one more great feature: you can use images instead of bullets.

Create a List Style with Custom Images

1. On the Project Manager pod, double-click your style sheet to open the Styles dialog box.
2. Right-click List and choose New.
3. Enter a name for the list style and press [enter].
4. Click the Create a bulleted list button.
5. Select the list images option.
   
6. Click the browse button to open the Image dialog box.
   
7. Select the image you want to use as a bullet and click OK.
8. Then click the OK button to save your changes.

Apply an Image List Style

1. Open or create a topic, and then create a regular bulleted list.
2. Select the list.
3. Right-click and choose Bullets and Numbering.
4. Go to the Custom tab and select your list style in the left section.
   
5. Click the OK button to apply your list.

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Looking to learn RoboHelp? We offer a live, two-day online RoboHelp class once a month. Feel free to contact us to learn other ways to meet your RoboHelp training requirements.

Articulate Storyline: Recolor Art

by Sally Cox  

 

One of my favorite hidden gems in Storyline 2 is an obscure feature called Recolor Art. It allows you to alter the color of an object within Storyline-not affecting the original art, but merely "recoloring" it within the project.

 

In my workflow as an Instructional Designer, I create my own artwork in Adobe Illustrator and export as transparent PNGs. This works out nicely, but there are times when I need to create rollovers from icons or buttons. I want to avoid returning to Illustrator to create separate versions. Enter "Recolor Art."

 

In the image below there are a few examples of icons you might use in your eLearning project. I'll demonstrate how to use Storyline's Recolor Art feature to alter the Hover state, creating a rollover.

 

 

To begin, select your artwork (remember, transparent PNGs work best) and open the States panel by selecting the word "States" at the bottom of the Storyline window.

 

 

Click Edit States, click New State, choose Hover from the drop-down menu, and then click Add.

 

 

You've created the Hover state; now you'll alter the appearance. With the Hover state still open, select the object on your slide. Then right-click and choose Format Picture.

 

 

Choose Picture from the menu at the left and then click the arrow next to Preset.

 

 

You'll find a number of options for recoloring your art, and you'll see the categories listed above the icons. No Recolor means you see your original image. Color Modes and Dark Variations are the ones that give the best result, for me. Experiment with Brightness, Contrast, and Transparency for different effects.

 

These are limiting however, so if you want more, go to Blend.

 

Choose a Color from the Blend section and apply a Blend Mode. These behave just like Photoshop Blend Modes and give you a variety of effects based on the color you choose.

 

 

If you don't like what you've done, you can click Reset Picture, or use Storyline's Undo command.

 

When you're done with Recolor, click Close. Lastly, and most importantly, click Done Editing States in the States panel to save the changes.

 

Here are examples of before (left) and after (right) applying the Recolor feature to an icon. It can always be removed later, and edited as needed. Any way you cut it, it's a real timesaver!

 

 

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Looking for training on Articulate Storyline? Check out our live, online instructor-led Storyline classes.

eLearning: More Reflection

by Kevin Siegel   

Last week I wrote about how you can use Reflector to create software simulations and demonstrations from your mobile device.

I received emails from several people who, having read the article, downloaded Reflector and attempted to create a simulation using Adobe Captivate or Articulate Storyline. While most folks were successful in reflecting the mobile device onto the computer, several people reported that none of the actions they took on the mobile device were captured by the eLearning tool. 

As I mentioned in last week's article, the reflection of the mobile device you see on the computer is passive; you cannot control the reflection with the computer. Instead, you can simply see what's happening on the mobile device through your computer.

During the simulation recording process, if you're creating a software simulation, programs like Captivate and Storyline only capture the screen if you click your mouse (or manually create a screen capture by pressing the appropriate keyboard shortcut). Since you're not clicking anything on your computer (remember, the computer is simply showing you a reflection of the mobile device), neither Captivate nor Storyline will capture anything.Unless...

On your computer, start the recording process using Captivate or Storyline. Just prior to performing an action on your mobile device, click the reflection on your computer to create a screen capture. Next, on the mobile device, perform the action. Back on the computer, click the reflection again to create a second screen shot that shows the result of whatever it is you did on the mobile device. Continue this process over and over until you have completed all of the processes you wish to simulate on the mobile device.

If clicking over and over again to create a simulation sounds too difficult, all three of the top eLearning development tools (Camtasia Studio, Captivate, and Storyline) excel at creating videos. If you create a video of the reflected mobile device, everything you do on the mobile device is captured because the video isn't creating individual screen shots, it's capturing everything you do without discrimination. 

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If you'd like to learn more about eLearning, come hang out in my next eLearning basics mini course. And if you'd like to learn more Captivate, Presenter, or Storyline, we've got a great collection of live, online classes for you.

Technical Communication: Applying Lean Principles to Documentation

by Megan Pitkin

 

While I was working as a bedside nurse, my organization decided to adopt a new way of approaching patient care and improve workflow: Lean. As described in this article about Lean in health care, "Lean is an industrial managerial system that aims to eliminate process waste in the forms of transportation, inventory, motion, waiting, overproduction, over-processing, and defects."

While Lean was originally intended for industrial applications, the article describes the efforts of Dr. M. Peggy Hays, associate professor in the UAH College of Nursing, to bring industrial Lean practices in healthcare.

"Nursing staff today have more and more duties," said Dr. Hays. "How can they make their job more efficient so they can focus on patient care, which is why they got into the profession in the first place?"

According to the article, Dr. Hays said that "healthcare applications [for Lean] include unearthing greater efficiencies in emergency room waiting times, operating room use, use of nursing rounds, medication rounds, processing patient paperwork in administrative offices, and workflow of the staff."

The planning and assessment phase for my unit started with the team receiving Lean education and concluded with a list of probable projects and action items needed for the week. Because the main action item was patient wait times, data was collected for the time it took for call lights to be answered.

An initial assessment found that we walked over five miles each shift between patient rooms for medication delivery, gathering of supplies, locating equipment, and patient care needs. After streamlining workflows, reorganization of the medication rooms, and standardizing equipment processes, my walking was reduced by a mile for my first shift of the implementation week. With the improved processes and reduction in the amount of walking required for the nurses to complete their tasks, there was a significant decrease in call light wait times.         

Seeing how successful Lean was in my unit and throughout the organization, I began to question if the Lean principals could be applied to the materials I used in my Electronic Medical Records (EMR) training classes. While adopting an industrial process in the creation of training materials may sound like a stretch, I'd like to illustrate one simple way that I applied the Lean principles to a PowerPoint presentation I use in my classes.

Since standardization is a key Lean component, I used my organization's approved fonts and colors on my first slide.



I also organized my lesson plan sections and agenda using approved colors, and I used the colors in a very deliberate way. For example, in the image below notice that "Locating the Patient" is a dark purple on my agenda slide.



I used that same dark purple banner on all of the slides in the "Locating a Patient" segment of the course. (One of those slides is shown below.)



Lastly, I color-coordinated the supporting training materials, like pocket guides, so that they match the colors used in the presentation.



As a nurse, it is encouraging for me to see more hospitals doing an excellent job of implementing Lean tools that manufacturing has been evolving for more than half a century. As an Instructional Designer, I have been pleased with the overwhelming positive feedback I have received by adopting these Lean philosophies into the creation of materials for EMR classes.

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If you like Megan's articles, you'll love her live, online classes such as Train the EMR Trainer.

Adobe Captivate: System Time Variables

by Lori Smith 

 

Last week I showed you Captivate's date variables. This week, let's take a look at the Time variables, the System Information variables, and a handy little variable called cpInfoMobileOS.


 
Specifically, I am going to address the variables listed in the table below using 2:15 PM and 32 seconds as my example. 



Perhaps you do not like military time (24 hour) and instead you want to use 12 hour time. A little advanced action can easily convert military time to 12 hour time. I have also created two user variables to help out: am_or_pm and myHour.

 
 
When added to a text caption as shown below, the variables will display 2 PM.

 
 
Now let's talk about the cpInfoEpochMS variable. It can be used to determine the play time for a lesson (or part of a lesson). By subtracting the value of the variable at the beginning of the lesson from its value at the end of the lesson, you can calculate the lesson's play time down to the millisecond. In the image below I have created a couple of Advanced Actions that make use or CpInfoEpochMS and a few user variables that I created:startTime, endTime, and timeElapsed.

First, you need to capture the lesson's start time using this Advanced Action:


 
At the desired point in your project, capture the time and calculate the timeElapsed.


 
Last but not least, let's cover the cpInfoMobileOS variable. It's only job is to indicate if the learner is using a desktop computer of a mobile device (iPhone, iPad, etc). If you have certain elements or slides in your project that you want to behave differently depending upon the learner's device, you can use this variable in a conditional Advanced Action to create the desired behavior.
 

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Looking to learn Adobe Captivate? We offer several Captivate classes. Feel free to contact us to learn other ways to meet your training requirements.

Localization: Training & Development in the Netherlands

by Jen Weaver  

 

Ah, the Kingdom of the Netherlands. Today let's explore some common cultural facts about the Dutch and their expectations when it comes to training and development.
  
Test your Knowledge of Dutch Culture

1. True or False? Another name for the Netherlands is Holland.
2. True or False? The Netherlands ranks among the top 12 trading nations in the world.
3. True or False? The Netherlands is part of NATO.

Quick Tips for Training & Development in the Netherlands¹:

• Guard your words carefully. The Dutch highly value honesty and will take your statements at face value. Avoid exaggeration or misinformation as well. Make sure every point is substantiated by real data.
• While Dutch is the official language of the Netherlands, English is also widely understood. Find out from your in-country contacts if translation of your training materials is preferred.
• Outside information is often perceived as risky and viewed with caution. Greater importance is given to facts over emotion. Subjective arguments are not accepted as valid reasoning for decision-making.
• Decision-making is slow and involved, but resolutions are final.
• While it's difficult as a perceived outsider to form relationships with the Dutch, you'll find friendship and mutual respect go a long way in gaining buy-in from your students and local contacts.
• The Dutch favor hierarchy with clearly defined roles and structure. 
• Compliments and accolades are paid to the group as a whole, not to individual participants. In the same way, individuals are not singled-out for mistakes-rather, issues are attributed to a faulty system or failed oversight. If you must address an individual's achievements or shortcomings directly, do so in private.
• Consistent with their structured culture, punctuality is of great importance to the Dutch. Planning is a key component of daily life, and time must be used efficiently. In fact, people who arrive late may be assumed to be incompetent or untrustworthy since they are apparently unable to manage their time.
• Spontaneity is not a virtue.
• Dutch communication is straightforward and professional, with preference given to efficiency over pleasantries.
• In some industries, employees with higher rank may dress more casually than lower-level staff. Executives may dress in jeans and a button-up shirt while support staff are in suits.

Knowledge Answers from Above:

1. False. Holland, which includes Amsterdam, Rotterdam, and the Hague, is only a part of the Netherlands.
2. True.
3. True. It's also part of the European Community.

References:

 

¹Morrison, Terri, & Conaway, Wayne A. (2006). Kiss, bow, or shake hands (2nd ed.). Avon: Adams Media.

 

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Developing international training and development materials? Contact Jen at Carmazzi Global Solutions. And if you love Jen's articles, check out her new Localization mini courses.

Adobe RoboHelp: Embed a YouTube Video

by Willam Van Weelden  

 

Last week, Kevin taught you how to embed YouTube videos in your eLearning projects. This week I'm going to keep with the YouTube theme and show you how you can embed YouTube content into your RoboHelp project.

1. Go to YouTube and locate the video you'd like to use.
2. Click the Share button below the video.
   
3. Go to the Embed tab and copy the embed code.
   
4. In RoboHelp, open a topic and switch to HTML mode.
5. Paste the embed code in the topic.
   
6. In the src attribute, type http: in front of the url.
   
7. Save your topic and generate your output.
   

See also: Embedding Captivate HTML5 output in a RoboHelp project.

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Looking to learn RoboHelp? We offer a live, two-day online RoboHelp class once a month. Feel free to contact us to learn other ways to meet your RoboHelp training requirements.

eLearning: The Origins of a Training Methodology

by Kevin Siegel   

 

I've been creating eLearning since the early 1990s. Back then, eLearning (or E-Learning, pick your style) was known as CBT (Computer Based Training).

My first attempts at creating software video training was with a program called CameraMan. That program was ahead of its time, allowing you to capture your mouse actions, add captions and audio, and then publish into a video format that could be viewed on most computers. It was awesome software for the times but crashed a lot and had very few options. It was pretty much a record-pray-publish kind of tool.

When TechSmith released Camtasia I gave CameraMan the heave-ho and began producing slicker content in half the time. Then RoboDemo came out (RoboDemo later became Adobe Captivate) and I was quick to add that to my toolbox.

Today you have plenty of options when it comes to developing eLearning, including Camtasia, Captivate, Storyline, and two Presenters (one from Adobe, the other from Articulate).

While developing content for my Getting Started with eLearning mini course, I became curious about the origins of eLearning. As I mentioned above, I began developing eLearning 20 years ago. Surely that makes me one of the more senior eLearning developers around. It turns out I'm am just a young pup when it comes to eLearning. In fact, at a recent conference I met a person who said she started developing eLearning 30 years ago. 30 years ago? Wait, wouldn't that be the 1980s? Sure computers were around in the 80s... I was an early Mac adopter and I remember PCs with early versions of Windows (heck, I used DOS and floppy disks when they were still floppy). Those early computers struggled to do just about anything beyond word processing. How could anyone have developed eLearning on those early systems?

At the same conference, I met another person who said he was creating eLearning in the late 1970s. And that got me thinking... just how far back does eLearning go? And who was the first person or company to provide eLearning?

It turns out that eLearning really got going in 1953 when the University of Houston offered televised college credit classes. A few years later, the first adaptive teaching system (named SAKI) went into commercial production. Basically, with this system, the course got more challenging as learners improved.

When I was creating eLearning in the 1990s, the eLearning content I published consisted of video files that were huge. The files wouldn't fit on a floppy disk and computer hard drives weren't very big. Thankfully, DVDs were available (expensive, but available). The content I published was burned to a DVD, and then I hired a DVD replicating service to mass produce my content.

With the ever-growing popularity and power of the Internet and cloud computing, the need for DVDs went the way of the dinosaur. While many people think the Internet got started in the late 1990s, it came along far earlier. In 1969 the U.S. Department of Defense commissioned the Advanced Research Projects Agency Network (ARPANET), which became the Internet as we know it today.

In the 1970s, a company started delivering live training over corporate networks in what they dubbed "virtual classrooms." And in the 1980s, the first CBTs were rolled out. In my discussion with the conference attendees I mentioned earlier, they revealed that those first CBTs were little more than teaching machines. And while they were limited in scope, they were nevertheless CBTs.

What's your earliest memory of eLearning? What tools did you use back then? And when did you first notice eLearning replacing the term CBT? Feel free to post your experience below as a comment.

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If you'd like to learn more about eLearning, come hang out in my next eLearning basics mini course. And if you'd like to learn more about the history of eLearning, the infographic below is a great place to start.

Source: Roberta Gogos, Social Media & Content Marketing Consultant.

Adobe Captivate: Replacing PowerPoint Slides But Keeping the Audio

by Kevin Siegel   

I received an interesting email from a fellow Captivate developer who was in a bit of a pickle. The developer had imported a 60-slide PowerPoint presentation into Captivate and then added audio to each of the Filmstrip slides.

Just as he was about to Publish his finished project, he was told to use a different PowerPoint presentation. Mind you, it wasn't just that the imported presentation had changed and he needed to update it in Captivate. In that case, all he would have had to do is click the presentation's red "not in synch" icon on the library and the new PowerPoint content would have come into the Captivate project. In this instance, he was given a completely different presentation (the same audio was going to be used, but each slide visual was going to change).

Since the developer had already invested time importing the 60 audio files (files he was going to use on the replacement slides), he contacted me hoping he wasn't going to have to start over from scratch.

The bottom line is he didn't have to start over again and was able to reuse all of the imported audio files. Here's what I instructed him to do:

First, visit the Library and rename the audio files so the name of each audio file matches the slide where it was used. (To rename a Library item, right-click the item and choose Rename.)



In the image below, notice that I've renamed my audio files so the names match the slide that's currently using them (slide1Audio, slide2Audio, etc.).



Next, delete all of the imported PowerPoint slides. Because Captivate projects must have at least one slide, if your project only contains PowerPoint slides, insert a blank slide first (via Insert > New Slide From). Then delete all of the slides except the blank one.

The above step can seem extreme and nerve-wracking because you're deleting all of those awesome slides. But keep in mind you'll be replacing the deleted slides with new slides in just a moment.

Check out the Library. Even though you deleted the slides, the audio files are still in the Library. Notice the Use Count shows a bunch of zeros because none of the audio files are being used.



Import the new PowerPoint slides into the Captivate project (via File > Import > PowerPoint Slides).

Delete the blank slide you added earlier and, as a final step, drag the unused audio files from the Library onto their corresponding Filmstrip slides. 

 

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Looking for instructor-led training on Adobe Captivate? Check out our live, online, instructor-led Captivate classes.

Localization: Training and Development in Mexico

by Jen Weaver  

Because Mexico is  our neighbor to the south, Mexican culture may be familiar to most Americans. Whether you will find this information new or just a refresher course, let's explore some common cultural facts about Mexicans and their expectations when it comes to Training and Development.

Test Your Knowledge of Mexican Culture

1. True or False. The official name of Mexico translates to "The United States of Mexico."
2. True or False. Mexico's official religion is Catholic.

Quick Tips for Training & Development in Mexico¹:

• Mexican communications include elaborate and extensive demonstrations of courtesy. Culturally, many Mexicans find it difficult to say "no," so they may agree to decisions or tasks without fully understanding the expectations but will avoid asking clarifying questions. You may find that those with higher levels of education may be more prone to request further details.
• While generally deemed acceptable in business interactions, intense constant eye contact may be interpreted as aggressive or threatening in other settings. During casual interactions, for example, intermittent eye contact is more appropriate.
• Authority figures are commonly perceived as corrupt, so most Mexicans will be skeptical of those in positions of leadership. Overcome this by being warm, personable and courteous. Demonstrate trust and goodwill while building relationships and maintaining professionalism.
• Mexicans are typically risk-averse and highly resistant to change. Subjective feelings on a topic guide an individual's perspective on what is true or right. Generally speaking, however, those with higher levels of education will give greater weight to objective facts than straight emotions or gut feelings when making decisions.
• Family is highly valued, and individuals will commonly make decisions based on the best interests of their family unit. Even with such a prevalence of machismo in Mexican culture, the mother is typically viewed as the central figure in the family due to her protective nature. However, the father may still garner the most respect.
• Business opportunities rely heavily upon building relationships, with relationships taking priority over expertise. Take time to get to know your students and key decision-makers in advance, especially when interacting with high-ranking professionals or governmental officials, as this will aid in their receptivity to your message.
• Priorities in time are given to building relationships, not to necessarily ending the meeting on schedule. While business meetings often end late, they will typically begin on time. So, be sure you are punctual. For casual gatherings, everything will typically start and run later than planned.
• As relationships develop, your Mexican counterpart may transition to using first names when you communicate. Wait for him or her to make this change; otherwise, use educational or business titles to address each other.
• Business settings are more relaxed than here in the States, and decision-making is a lengthy process. Build buffers for delays into your class timelines to allow for multiple conversations. Once a decision has been made, implementation processes are usually faster than here in the States, as Mexican businesses face less requirements and paperwork.
• Be mindful not to publicly criticize anyone, as individual dignity and respect are highly valued.
• High-end sharp-looking visuals are appreciated, so be sure to use quality graphics in your training materials.

Answers The Trivia Above:

1. True.
2. False. Mexico does not have an official religion, although Roman Catholic beliefs are very prevalent.

References:

 

¹Morrison, Terri, & Conaway, Wayne A. (2006). Kiss, bow, or shake hands (2nd ed.). Avon: Adams Media.

 

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Developing international training and development materials? Contact Jen at Carmazzi Global Solutions. And if you love Jen's articles, check out her new Localization mini courses.