Questions of the Week


Captivate Question: Why Won’t Quiz Results Work with Lotus Notes?
 

I’m a Captivate 3 user and I would like to receive my quiz results by e-mail. When I click on the “send e-mail” button, Lotus Notes appears but doesn’t open (there is no e-mail created). Do you know if some people have the same problem as mine? Could you please give instructions to get the quiz results?
 

Answer:

 

I don’t use Lotus Notes personally. However, I have heard that using Lotus Notes can present unique challenges. Perhaps these two links will help:

eLearning Question: Should I Provide Both a Demonstration and Simulation?


 

When it comes to learning, does it make sense to record both a demonstration and a custom simulation (using the settings that you taught us) to present to the learner both a “see” and a “do?” If I recall correctly, your custom simulation was designed to be a demonstration that involved the learner, basically a 2-for-1. What does research show when learners are presented with a see followed by a do (“now let me try”) vs. your see-and-do all in one? 

 

Answer:

 

It makes perfect sense to provide both. However, I would create one, get it approved, save the file with a new name and then add or remove interactivity as needed. 

 

RoboHelp Question: Can a Link be Forced into a New Browser Tab?

 

Is it possible to set up a WebHelp file to launch from a browser-based application into another tab (within the current browser) instead of into a new browser window?


Answer:

 

To the best of my knowledge, there is no way currently to do it in HTML, CSS or within RoboHelp. This is something that’s on the way in CSS3 (according to recommendations of the W3C). Here’s a link that you might find very interesting.

 





Got a question you’d like answered? Email me.

What Clients Wish Their Freelancers Knew

by Quinn McDonald

 
Last week I wrote about issues that freelancers wished their clients understood. Now it's time for freelancers to understand client needs. 
  1. My boss practices seagull management. That means he swoops into my office, unloads despicable material on my desk, and soars out, leaving me to sort through and complete difficult, incomplete and never-ending projects. I may not have all the answers to your questions at the first meeting. I'm trying to get this to you as fast as I can, but please be patient. Go ahead and ask the questions, but give me time to get the answer.
  2. If you don't want a job, don't take it. If you take it, finish it. Don't leave me hanging, don't ignore my calls, don't tell me you'll have it tomorrow if you won't . I actually appreciate advance notice if you are behind, when there is still a way to create Plan B. Being unavailable without warning for days at a time while you are on deadline with my project is unacceptable.
  3. If a project gets bigger than you thought it would be, and you are going to charge me more than we agreed on, tell me as soon as you know. Don't wait until you bill me. Neither one of us will remember exactly what caused the scope creep. Tell me while I have time to revise the budget.
  4. In the business world, we often think, "There is a reason people are freelancers." We developed that belief because we have worked with freelancers that aren't professional, couldn't meet a deadline if it arrived in a taxi, don't  get along with other people working on the project, and defy the rules of hygiene and common courtesy. Like a bad relationship, it leaves a fear it will happen again, even if you seem normal. A little polish goes a long way, particularly at the beginning of a relationship.
  5. If you don't work normal business hours, please let me know when I can reach you. If I phone you six times in a day with no reply whatsoever, I worry. You don't write, you don't call, I worry.
  6. I'll help you find subject matter experts, I'll answer questions. But the reason I hired you is to get work done that I am too busy to do, or don't have the resources for. Please work independently or with my team, whichever I think works best. You can make suggestions, but in the end, I'm making the decisions. 

 

About the Author: Quinn McDonald is a writer and nationally-known speaker who has achieved the "Professional" designation from the National Speakers Association. Contact Quinn through her website, QuinnCreative.com.

Dreamweaver CS3: Navigation Menus

Should you use a JavaScript Navigation Bar or a Spry Menu Widget?

 


 

Let’s begin by saying that both the JavaScript navigation bars and Spry Menu Widget techniques can be used to create attractive, functional menu bar navigation systems.

 

Using menu commands built into Dreamweaver CS3, the creation process for either is both simple and straightforward. Of course, the code produced in the background is quite complex, but for those of you staying in Design view, who cares? The best part of Dreamweaver is that you get to produce very high-end coding with a point and click interface, and almost no typing-who doesn’t love that?

 

So which one do you pick? I’d say go with the Spry Menu Widget, for one specific reason: we all want our Web pages to be picked up and indexed by search engines so that our sites will come up on a Web search. Search engines have a hard time with JavaScript-driven menus. Spry menus are just a fancy display of an unordered list, and so they are easy for the search engines to understand and index correctly.

For those of you spending time and money on Search Engine Optimization (SEO), this is a quick and easy way to get more bang for your buck. Here’s how it works:

  1. Place your cursor at the position where you would like to place your navigation bar
  2. Choose Insert > Spry > Spry Menu Bar
  3. Select a horizontal or vertical orientation

    Spry menus 1

  4. Click OK

  5. Edit the navigation names directly on screen or, if you click on the blue Spry Menu Bar tab at the top right of the menu, you can edit in the Properties Inspector.

    You can add and delete menu levels, as well as edit the wording at any time.

    Spry menus 2

    What was that about these being a fancy view of an unordered list? Click the Turn Styles Off button in the Properties Inspector and you’ll see what I mean. You can edit the lists in this view as well.

    Spry menus 4

    Wish they looked a bit prettier? After you click the Turn Styles On button to return to the menu view, edit the style with CSS.

Wow, functional navigation bars in just a few easy steps, and the links are accessible to the search engines. Pretty amazing.

 

Want more? Join our upcoming Introduction to Adobe Dreamweaver CS3 class on July 1-2, 2008. It will be held in a virtual classroom so you can attend this live, interactive class from anywhere in the country. All you need is a computer with fast internet access, a headset and a current version of the software. All virtual classes are led by a live instructor–this is not pre-recorded content. You will interact with me as I lead you through hand-on projects. You can ask all the questions you like. I hope to “meet” you in July! 

 




 
About the author:
 Barbara Binder is the president and founder of Rocky Mountain Training. Barbara has been a trainer for nearly two decades and was recently recognized by Adobe as one of the top trainers world-wide for 2007. 

Adobe Captivate 3: One Isn’t a Lonely Number

by Kevin A. Siegel

 
When publishing your Captivate 3 projects you will typically end up with at least 6 files in your target folder (assuming you are like most Captivate developers and you are using a skin):
  1. project_name.html
  2. project_name.swf
  3. project_name_skin.swf
  4. project_name_BDMetadata.xml
  5. breeze-manifest.xml
  6. standard.js
Many Captivate developers strive to produce Captivate projects that, when published, yield small SWF files that will download from the Web as fast as possible. In addition, publishing as few support files as necessary is always preferred.
 
During the next few activities, I'll show you two project setup techniques that will either lower the number of published files to as few as 1, lower the file size of your project SWF (in kilobytes), or both. Read on…
 
Here is a quick way to lower the number of files published from 6 down to 4 (and lower the SWF size along the way):
  1. Choose Edit > Preferences
  2. Select the Project tab
  3. Deselect Publish Adobe Acrobat Connect Pro metadata

    Metadata deselected
     

  4. Click OK
  5. Republish the project

    The number of published files in your target folder should have been reduced down to a total of 4–the two XML files will be missing. 

    By electing not to include the Adobe Acrobat Connect Pro metadata (you only need to select this option if you are using Adobe Acrobat Connect Pro), you not only reduce the number of files you will have to post to your Web server or burn to a CD, you will also be happy to learn that the size of your project_name.swf file is actually smaller–often times significantly.

 

Here is a quick way to lower the number of published files to just 1 SWF:

  1. Choose Edit > Preferences
  2. Select the Project tab
  3. Deselect Publish Adobe Acrobat Connect Pro metadata
  4. Click OK
  5. Choose Project > Skin
  6. Select any skin from the Skin drop-down menu
  7. On the Playback control tab, deselect Show Playback control

    Deselect "Show Playback Controls" for a skin

  8. Select the Borders tab and deselect Show Borders

    Skin borders deselected

  9. Click OK

  10. Choose File > Publish (ensure SWF is selected as the publish type from the list at the left of the dialog box)

  11. From the Output Options area, deselect Export HTML and then publish the project

    HTML output deselected

If you open the target folder, you will find that there is just one lonely SWF file. Bam!

Fewer files, smaller SWFs, faster download times? Both of the project options above are a win-win situation… for you and your users.  


Do you have a Captivate production problem that's making you pull your hair out? Email your problem and let others learn solutions from your experience.
 

 
Want to learn more about Captivate? Click here.

What Freelancers Wish Their Client Knew

by Quinn McDonald

 
The meeting had been postponed from Tuesday to Thursday to now, Friday afternoon. My client looked at me and said, “I need this piece on Monday.” I’d waltzed over those green fields before with this client. Her chronic disorganization resulted in many ’emergencies.’
 
My weekend was fully planned by then, so I said, “Tuesday is the earliest I can get this to you.”
 
The client looked at me and said, “You are a freelancer. You work nights and weekends. That’s why we hired you. Monday.”
 
I looked her directly in the eye and replied, “I’m a freelancer because I own my business. And this weekend I’m booked.”

She didn’t blink, “What are you doing this weekend that’s so important–more important than this job?”
 
“Not part of this discussion,” I said. “Let’s continue to focus on the due date of the project.”
 
After a few more tart responses we agreed on Tuesday.
 
I’m sure clients have a long list of the trespasses of freelancers–I’ll write that article, too. But today it’s my turn to wake up clients to behavior that gets the best response from freelancers.
  1. Just because you put off a project does not give you permission to set the freelancer’s hair on fire. If you like working under pressure, if you enjoy saving the day by causing emergencies so you can ‘solve’ them, please do it in your own office with the door closed and the phone firmly on the hook. Diva-like behavior is not appealing to anyone else, not even a freelancer. At this moment, you aren’t the boss, you are a client, and there is a world of difference there.
  2. Please know what the project is about. You should be capable of summarizing the main point in under 60 seconds. You should be able to tell the freelancer what the end product should be in the same time. When you start with the history of the project, we don’t know what to listen for or what the important details are. So, you’ll be repeating that part anyway.
  3. Freelancers have lives, just like you do. We may work on weekends on occasion, but most of us have plans on weekends, evenings, and early in the morning. Don’t assume that time is available for you.
  4. Freelancers typically have client meetings every day. That means we don’t check our emails every two minutes. When I am with a client, she has my full attention. I won’t take phone calls or check my emails. I will do the same when I am with you.
  5. Please do not send me every email you have ever received or sent on a project and expect me to read them “for background.” If the project is due in three days, don’t send 12 files totaling 60 Gigs of data. I won’t have time to read them. And yes, reading emails and files is billable time.
  6. Be honest about the job. If I’m the fourth writer and you’ve fired the other three, tell me. There may be a good reason I don’t want to be stuffed through a meat grinder. On the other hand, I may not mind in the least, but let that be my decision. 
  7. Please pay on time… and write my invoice number on your check stub. Please tell me if you don’t pay in 10 – 15 days. My other clients pay on time because they have automated invoice delivery systems. If you don’t pay in time, I’ll be carrying your debt on my credit cards, it adds interest and subtracts profit.
  8. Freelancers will almost always jump through some hoops, even ones that are on fire, to please a client. We sympathize with your emergencies, unless we sense you don’t care. Which brings me to the last plea–if you care about quality, please don’t expect a 24-hour turnaround. When you insist on an impossible deadline and we meet it, no fair complaining about lack of quality.

 

About the Author: Quinn McDonald is a writer and nationally-known speaker who has achieved the “Professional” designation from the National Speakers Association. Contact Quinn through her website, QuinnCreative.com.

Adobe Captivate: Save Time… Pre-Edit Your Automatic Text Captions

 
When you record a Captivate demonstration or simulation, one of the coolest things that Captivate can do for you is automatically create the text captions. (All you need to do to enjoy this feature is select Automatically add text captions for any of the recording modes prior to recording.)
 
Automatically create text captions
 
For some developers, the text captions that magically appear in a new project might already contain verbiage that is perfectly acceptable, or may only need minor changes. For instance, if you record a simulation requiring a series of steps that include clicking the File menu and selecting the New command, Captivate would automatically create a text caption that says this:

     

  • Select the New menu item.
  •  

If I were writing this particular instruction, I would choose slightly different words:

     

  • Choose the New command.
  •  

Both examples are perfectly acceptable. If you elected to go with the first option (the one that Captivate automatically created), the text caption would be finished. If you were producing the project, you could happily go on to the next "issue" to resolve in the project.
 
On the other hand, if you wanted to update the text caption to reflect the second option, you'd have to open the text caption's properties and make the change manually. While not difficult, this kind of editing can be very labor intensive. So what's a developer to do? Read on…
 
Believe it or not, it is possible to edit a Captivate support file (located in Captivate's application folder) so that the phrases used to describe events when you record Captivate simulations and demonstrations more accurately reflect your corporate style guide. Here are the steps to success:

     

  1. Exit Captivate.
  2. Using Windows Explorer, navigate to C:\Program Files\Adobe\Adobe Captivate 3.
  3. Find CaptureTextTemplates_English.rdl.
  4. Make a backup copy of the CaptureTextTemplates_English.rdl file and store it in a safe place. (This is the most important step–if you mess up the CaptureTextTemplates_English.rdl file during the steps that follow, you could always copy and paste the original file back into the Adobe Captivate 3 folder… no harm, no foul.)
  5. Open CaptureTextTemplates_English.rdl with NotePad. (Open the version of the file still within the Adobe Captivate 3 folder.)
  6. Scroll through the document–much of the text in the file won't make much sense to you. However, if you scroll down to the part of the document shown below, you'll see that this is the part of the document that controls the words "Select" and "menu item" in the first example above.

    Original caption text file template

  7. If you edit the text in this part of the template, the automatic text captions created during the recording process will allow you to skip much of the editing process during the post-production phase.

    In the image below, the template has been edited slightly so that the words "Choose the ???? command" will appear during the next recording session.

    Edited text caption template

  8. Save and close the file.
  9. Record a Captivate project using any of the modes to see the verbiage changes in the text captions (ensure Automatically add text captions is selected as mentioned above).
  10.  

Go ahead, give it a try. I think you'll find editing the RDL file to be easy and, in the long run, a real time-saver. But please, for your own sanity, please take my advice and backup the RDL file prior to making changes to the original!



Do you have a Captivate production problem that's making you pull your hair out? Email your problem and let others learn solutions from your experience.

 

 
Want to learn more about Captivate? Click here.

Questions of the Week

Captivate Question: What's the Best Way to Create Project to Project Links?

 
I
have a series of sequential lessons that I have published using the
output option Export to HTML.  I've set up a MenuBuilder project and
have used the Save file with project checkbox so that the file path to
each mini lesson is local instead of absolute.  Thus, I can move the
project to any folder location and the menu builder will still link to
each lesson.  This works well. However, in some cases I have a lesson
(which I'll call Mini Lesson H).  At some point in mini lesson H the
user is presented with two buttons, one to branch to Mini Lesson J and
the other to branch to Mini Lesson K. 
 
Using
the button properties dialog box, I selected Open URL or file on
Success.  And then I selected the published mini lesson J.  For the
second button I did likewise and selected the published mini lesson K. 
My problem is this:  The reference to Mini lesson J and K in the two
buttons is absolute and not local.  So, if I move the folder that the 3
mini lessons are contained in from hard drive C to let's say my
external hard drive F, the buttons will no longer open mini lesson J or
K because the button references were set absolute to hard drive C.  Is
there any way to set a button's reference to local as can be done in
MenuBuilder using the Save file with project checkbox.
 
Answer:
 
First,
keep in mind that the published name of a project must match the name
of the Captivate project you linked to. (If the project name was
ProjectK, the published files much also be called ProjectK.html,
ProjectK.swf and so on.) You'll also need to ensure that you publish
the "sub-projects" to the same folder as the "master" project. If you
update your version of Captivate 3 to the just released patch via your
Help menu, you'll find an option to stop creating a new folder every time you publish a project (which may help with the process).
 
Also, this link may help.
 
Captivate Question: Can I Import PowerPoint Designs?
 
My
company has templates for PowerPoint designs.  Is there a way to import
a PowerPoint design/skin into Captivate and make it the project
template?  Basically, I want to import the design and add navigation
buttons that complement it.
 
Answer:
 
Yes,
you can import PowerPoint slides as background and then save the
project as a Captivate template. Once the PowerPoint backgrounds are
in, you will have to recreate the interactivity you had in PowerPoint
in Captivate via click boxes and buttons.


Got a question you'd like answered? Email me.

Link of the Week

Integrating Adobe Captivate More Tightly with Acrobat Connect Pro Using the New Adobe Captivate Patch

 
Suresh Jayaraman, a member of the Adobe Captivate development team, has written an article about how Captivate integrates with Acrobat Connect Pro.

According
to Jayaraman, "The launch of the latest release of Adobe Acrobat
Connect Pro is a major part of Adobe eLearning solutions and is a
milestone for learning professionals who want to offer amazingly rich
virtual classroom experiences.
 
"New
features range from offering breakout rooms to editing and downloading
recorded sessions, as well as remarkable enhancements to the back-end
reporting capabilities."
Jayaraman said that there is "smart integration between Adobe Captivate and Acrobat Connect Pro" including:

  • Captivate
    projects are automatically published with a skin that contains an Exit
    button. The button closes the window the content displays within. When
    loaded into a virtual classroom, this results in closing the classroom
    window. The exit button of a skin now deactivates smartly when loaded
    into Acrobat Connect Pro. (If you mainly author content that is used in
    a virtual classroom, you may want to consider removing the exit button
    using the skin menu.)

  • When publishing to Acrobat Connect Pro, Adobe Captivate saves
    you a few mouse-clicks and automatically turns on tracking for the
    Connect Training server.

  • Hotspot questions, a new question type introduced in Adobe Captivate 3, are now fully supported with Acrobat Connect Pro.

Click here to read the article.

Reader Feedback

How Long Should Your eLearning Lessons Last?
 
I ran an article a few weeks ago about the preferred length for eLearning lessons and courses. Below is one of the emails I received about that article.
 
From Christopher Ninkovich, Technical Communicator, SpeedLine Solutions, Inc.
 
With
our "non-interactive" eLearning modules, we create them to run no
longer than 5 minutes. Any longer, and our audience starts to
"tune-out" rather quickly. The key to success for longer modules is
interactivity. Break up a 20 minute module with a couple of interactive
segments. Show them, then make them demonstrate what they've learned.
This will reinforce your subject matter and cement those concepts into
their brain. And if you're using Captivate, creating an interactive
module is a breeze!

Improving Audio in Adobe Captivate

 

From Ken Lash

 

I
was forced to move to Captivate 3 because I purchased a new computer
with Vista. I'm happy I did.  There were some glitches in Captivate 2
that I found rather inconvenient.  Occasionally, I would publish a
project and then when I played the published project there were
problems with the sound.  Sometimes I would get a double voice with two
identical narrations out of synch and playing at the same time.  Other
times the narration would simply stop at a slide and not come back.  To
fix it I needed to go back into the unpublished project, move the
narration bar a little in the timeline of the slide where the narration
problem began and then republish the project.

 

Another
problem I had with captivate 2 was, after saving and closing out of an
unpublished project I would sometimes get an error message when
attempting to open the project back up.  The error message indicated
that the file was damaged and could not be opened back up.  The only
solution was to make backup copies of the project often so that if it
did become corrupted I would not loose too much work. I've encountered
none of these glitches with Captivate 3.

 

Another
issue that I solved after much experimentation was getting rid of
background noise. I found the level of background noise to be
unacceptable when I first began recording. I upgraded soundcards but
without solving the problem.

 

I
did a lot of research and determined that the background noise was a
result of the computer itself and the sound card being in the
case surrounded by a bunch of electronics. 

 

I purchased a microphone headset–the Sennheiser PC166 USB.  This headset allows you to bypass the computer's soundcard by using an inline USB soundcard that comes with the headset.
So the USB soundcard is plugged into a USB port completely outside of
the computer case. This reduced the background noise to a very minimal
level. It's a high quality headset that provides excellent voice as
well as sound, and since the soundcard is part of the headset you can
move between computers with no variation in the sound. It cost around
$95 and was very well worth the price.

Grammar Workshop: A Big Word for Leaving Out a Little Word

 
Sometimes
creative or academic writers use artistic license in their writing. An
example I have recently seen quite a bit is the use of asyndeton. How's that for a grammar vocabulary word! All it means is that the writer has left out the word and
or a similar connecting word. A classic place to use an asyndeton, or
an asyndetic writing style, is in a list. To create a sense of wistful
incompleteness, suggestive of more to come, a writer might do this:

  • His eyes were blue, alert, piercing.
  • Their lives, voices, stories were being discounted, silenced.
Whoa,
that last one contains two asyndetons! All this creative license
affects the tone of the writing. The same sentences with the word and reinstated sound much more boring and ordinary:

  • His eyes were alert, blue, and piercing.
  • Their lives, voices, and stories were being discounted and silenced.
They
also sound much more down-to-earth and factual, rather than suggestive
and ethereal. So in business, technical, and training text, do I
recommend using asyndeton? Absolutely not. But if you are being
creative, go for it!

 
About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Essentials of Access 2000" and "Editing with MS Word 2003 and Adobe Acrobat 7"
to her credit. Jennie specializes in electronic editing. At the
American Psychological Association, she was manager of electronic
publishing and manager of technical editing and journal production.
Jennie has an M.A. from George Washington University and is a Certified
Technical Trainer (Chauncey Group). She is a publishing professional
with 20 years of experience in writing, editing and desktop publishing.


Want help with a grammar issue? Email us your troubles and we'll turn Jennie loose!