Adobe Captivate: Sometimes a Smooth Mouse Path Isn’t So Slick

by Kevin Siegel Follow us on Twitter View our profile on LinkedIn View our videos on YouTube

I've written a few articles about Captivate's video mode including how to trim videos, use the Pan and Zoom feature, how to edit the mouse points, and how to publish video demos.

I received an email from a fellow Captivate developer who really liked creating eLearning using Video Demo mode but was lamenting the slow speed of the mouse.

"I was previewing the project. You could hear my voiceover audio and could see the mouse moving from point A to B," she said, "But the mouse was moving really, really slowly. The speed was fine a few days earlier but now it's so slow it's distracting."

The developer was sure she'd done something to the video to mess up the mouse tracking speed but was stymied to explain the exact cause of the trouble.

I asked her if she had trimmed the video.

"Why yes," she replied. "I watched your video on YouTube to learn how."

And with that, I had the reason for her troubles and the solution.

For whatever reason, when you trim a Captivate video, the mouse speed shown in the video after the trim point often reduces to a crawl. While I don't know why this happens, I do have a solution.

Choose Edit > Edit Mouse Points. On the Timeline, select the first mouse point after the trimmed section of the video.

Adobe Captivate: Mouse point selected on the Timeline. 

On the Properties panel, deselect Smoothen Mouse Path (Smoothen? Anyone think the option should be named Smooth instead of Smoothen?).

Adobe Captivate: Smoothen Mouse Path  

If you preview the video, you'll see that the mouse speed returns to its pre-trimmed speed. While you may need to repeat this process every time you trim a Captivate video, at least it's fast and painless.

It you'd like to see a slow mouse in action and how deselecting Smoothen Mouse Path fixes things, check out the video I created on IconLogic's YouTube channel.

***

Looking for instructor-led training on the top eLearning tools? We offer live, online training on Adobe Captivate, Articulate Storyline, Adobe Presenter, and TechSmith Camtasia Studio.We can also bring the same great training onsite to your facility. Interested? Contact us for details.

Developing User Assistance for a Mobile World

Smartphones have sparked a huge, new software segment – the mobile app. They have also changed how traditional desktop software is being designed and developed. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile market continues to expand, this is becoming the next frontier for user assistance professionals.

This half-day, online workshop is designed to provide an introduction to key topics and also to foster discussion on the best ways to design UA for this new paradigm.

Registration includes an ePub copy of the book Developing User Assistance for Mobile Apps, PDF copies of slides and handouts, and access to a recording of the workshop.

Writing & Grammar: Commas With Who

by Jennie Ruby View our profile on LinkedIn
 
The words whothat, and which introduce interrupting clauses into a sentence. Those interruptions may be essential (no commas) or nonessential (commas before and after). Here are examples of each.

Essential: People who wear glasses should not throw punches.

Nonessential: Our waiter, who was the son of the restaurant owner, spilled a glass of punch right on my head.

Although the word who can be used either with or without commas, the word which requires commas and the word that does not. After making the comma decision, make sure the correct word is used.

Challenge: Commas with who, that, and which

The hapless writer of these sentences (based on a real text) has evidently been told always to use a comma before who. See if you can help him out.

  1. Our fill-in-the-blank system will allow people, who do not have any knowledge in web development to create a website in just two hours.
  2. Furthermore, there are many developers, who create tools, which rapidly improve the performance of our system.
  3. When you look at other systems, you will find that they are much more difficult for people, who do not have any idea of web development. 
  4. Even after the recent update to the latest version, there are still many users, who stick to the old one.
  5. Working with our system is a lot easier, so there are many beginners, who choose it instead of other brands.

As always, feel free to post your answers below.

User Assistance: HUDs in Technical Communication

by Tony Self Follow us on Twitter View our profile on LinkedIn
 
Did you ever see the 1986 movie "Top Gun?" If so, perhaps you recall seeing gun-sights, cross-hairs, warning messages, and air speeds displayed as green text on the cockpit windshield of the jets. What you saw in the movie was an early Head Up Display (HUD). If Top Gun is too old for you, how about Iron Man? HUD was featured prominently in that movie as well.

While HUDs may seem like something you'll find only in fighter jets or the movies, they are actually creeping into everyday life. For instance, HUDs are now installed as standard equipment in many cars displaying speed, distance, and messages onto the windshield. Drivers don't need to move their head up or down to read the text; they can keep looking straight ahead.

If your car isn't equipped with a HUD, you can use your smart phone, download a HUD app, place the phone on the dashboard, and reflect an inverted readout onto the windshield. And you can purchase HUD navigation systems (such as the unit shown below from Garmin).

Garmin HUD   

There's a new type of HUD that's attracting lots of attention: Google Glass. Glass isn't the only product of its type on the market (there are dozens), but it attracts the most publicity. These wearable technology products display text in a tiny HUD in a pair of lens-less spectacles. The text displayed depends on the application; it could be the current time, an appointment, alerts… but it could also be procedural information, checklists, or product descriptions.

What does HUD technology have to do with technical communication? HUDs will provide innovative new ways to deliver technical information. For instance, Virgin Atlantic is currently testing Google Glass at Heathrow Airport. According to CNN, "The airline is conducting a six-week experiment with the wearable technology for passengers in its Upper Class Lounge at London. With data flashing before their eyes, staff can update customers on their latest flight information, as well as weather and events at their destination."

Google Glass being tested at Virgin Atlantic

 Source: CNN

If the Virgin Atlantic tests prove successful, the opportunities for technical communicators are endless. Beyond simply documenting HUD devices and applications, technical documentation and eLearning content could actually be displayed on a HUD. There will be challenges of course. Writers looking to create content for HUDs will need to embrace writing techniques such as minimalism and separation of content and form. Nevertheless, it will be possible for technical communicators to one day deliver to this new media… a layer above reality. 

eLearning & Training: How Long is Too Long?

by Kevin Siegel Follow us on Twitter View our profile on LinkedIn View our videos on YouTube

You can create the best-looking, most well-written eLearning lesson anyone has ever seen. But for the lesson to be effective, one of the most important things to keep in mind is that more does not mean better. If your lesson plays too long, you run the risk of losing the attention span of your learner and lowering the effectiveness of the lesson in general.

So how long is too long? The answer is directly tied to the average attention span of an adult learner. According to Joan Middendorf and Alan Kalish, Indiana University, "Adult learners can keep tuned in to a lecture for no more than 15 to 20 minutes at a time."

In their excellent article, The 'Change-Up' in Lectures, Middendorf and Kalish found that after three to five minutes of 'settling down' at the start of class, a lapse of attention usually occurred 10 to 18 minutes later. As the lecture proceeded the attention span became shorter and often fell to three or four minutes towards the end of a standard lecture.

I have been teaching classes for nearly 30 years (both online and in-person). Keeping my students engaged (and awake) has always been a top concern. Here's one final quote from the Middendorf and Kalish article (and it's something to which any trainer can relate). One of their colleagues attended a class and observed the following: 

"I sat in the back of the classroom, observing and taking careful notes as usual. The class had started at one o'clock. The student sitting in front of me took copious notes until 1:20. Then he just nodded off. The student sat motionless, with eyes shut for about a minute and a half, pen still poised. Then he awoke and continued his rapid note-taking as if he hadn't missed a beat."

In the 1800s, people had very good attention spans. In her article, Keeping Pace with Today's Quick BrainsKathie F. Nunley cited the Lincoln-Douglas debates which were literally read from paper and lasted for hours. Nunley said that "people stayed, listened, and paid attention."

Back in the Lincoln-Douglas days, there was less competition for the attention span of the debate attendees. But what about today? Why are attention spans getting shorter? More likely than not the culprit is the distractions and experiences of modern daily life.

"Today's mind, young or old, is continuously bombarded with new and novel experiences. Rather than novel opportunities every few days or weeks, we now have novelty presented in micro-seconds," said Nunley.

eLearning and the Common Goldfish

So eLearning lessons can last anywhere between 15 and 20 minutes and still be effective, yes? Ummm, no. The 15-20 minute range was for an in-person classroom with a live trainer. The times are just a bit different when it comes to asynchronous eLearning lessons that will be accessed over the Internet. 

According to the article Turning into Digital Goldfish, "The addictive nature of web browsing can leave you with an attention span of a goldfish."

Granted, a learner accessing your eLearning lesson will have a greater attention span than a typical web surfer–or even a goldfish. However, in my experience developing eLearning, I put the attention span of an adult learner at 15-20 seconds per slide or scene. If the slide/scene plays any longer, your learner will begin to fog out.

I know what you're thinking: 15-20 seconds is not enough time to teach anything. If your slide contains some voiceover audio, a text caption or two, and an interactive object controlling navigation (such as a button or click box), 15-20 seconds is perfect. Your student will have enough time to understand and absorb the content before moving on to the next slide.

I encourage students who attend my eLearning classes to try to chunk a one-hour eLearning course into several short eLearning lessons. That would translate into 12 Captivate eLearning lessons (if you use the 5 minute-per-lesson timing) for the 60-minute course.

What do you think? Is 3-5 minutes the right amount of timing for an eLearning module? I'd love to see your opinion as comments below.

***

Looking for instructor-led training on the top eLearning tools? We offer live, online training on Adobe Captivate, Articulate Storyline, Adobe Presenter, and TechSmith Camtasia Studio.We can also bring the same great training onsite to your facility. Interested? Contact us for details.

Localization: Training & Development in the Czech Republic

by Jen Weaver Follow us on Twitter View our profile on LinkedIn

Frequently ruled by outsiders in its history, the Czech Republic now faces happier times. Let's take a jaunt over to Central Europe and explore some common cultural facts about the Czech people and their expectations when it comes to training and development.

Test Your Knowledge of Czech Culture:

  1. True or False. Bohemia is another name for a section of the Czech Republic.
  2. Is "Czech" the English or Czech spelling of the name of their language?
  3. True or False. Budweiser beer was named after a town in the Czech Republic.

Quick Tips for Training & Development in the Czech Republic1:

  • The Czech Republic is fairly young as a free state, a designation achieved in 1993, and it joined the European Union in 2004.
  • Remain alert on the roads; many drivers tend to be erratic. Pick-pocketing on the street is also quite common.
  • Czechs identify truth through both feelings and objective facts. The ideologies of humanitarianism and democracy also hold prominent roles in day-to-day decisions.
  • Czechs value personal achievement and are motivated by individual recognition. As such, formal degrees are respected, so be sure to mention your educational background and even include it on your business card.
  • While relationships are highly valued, it's often a slow process to build deep friendships. Allocate time for chit-chat so your students can get to know you. Part of building relationships is asking questions about each other's family.
  • Another fun family topic is dogs, as the Czech people are particularly fond of this furry friend. Dogs are even allowed in many restaurants.
  • The eldest or highest-ranked person will enter the room first. If there is a tie, the male counterpart will enter before the female.
  • Many Czechs feel that past Communist rule has robbed them of many years' worth of profits. This may cause high-even unrealistic-expectations on returns, so be mindful when making agreements or establishing future goals.
  • If training directly in Prague, you may be able to avoid hiring a Czech translator, but it's recommended even within the city.
  • A typical Czech holiday is four weeks annually, with peak travel times from mid-July to mid-August. When possible, avoid scheduling classes during those months.
  • Decision-making is a slow, methodical process.

Knowledge Test Answers:

  1. True. The easternmost part is Bohemia, and the westernmost part is known as Moravia.
  2. English. This spelling came via the Polish language. The Czechs call it "Česká."
  3. True. The town was Budweis, now called Ceské Budéjovice. The Czechs are known for making extraordinary beers, and any beer drinker would be happy to discuss the topic.

References:

1Morrison, Terri, & Conaway, Wayne A. (2006). Kiss, bow, or shake hands (2nd ed.). Avon: Adams Media.

***

Developing international training and development materials? Contact Jen at Carmazzi Global Solutions.

Localization: Training & Development in the Czech Republic

by Jen Weaver Follow us on Twitter View our profile on LinkedIn

Frequently ruled by outsiders in its history, the Czech Republic now faces happier times. Let's take a jaunt over to Central Europe and explore some common cultural facts about the Czech people and their expectations when it comes to T&D.

Test Your Knowledge of Czech Culture:

  1. True or False. Bohemia is another name for a section of the Czech Republic.
  2. Is "Czech" the English or Czech spelling of the name of their language?
  3. True or False. Budweiser beer was named after a town in the Czech Republic.

Quick Tips for Training & Development in the Czech Republic1:

  • The Czech Republic is fairly young as a free state, a designation achieved in 1993, and it joined the European Union in 2004.
  • Remain alert on the roads; many drivers tend to be erratic. Pick-pocketing on the street is also quite common.
  • Czechs identify truth through both feelings and objective facts. The ideologies of humanitarianism and democracy also hold prominent roles in day-to-day decisions.
  • Czechs value personal achievement and are motivated by individual recognition. As such, formal degrees are respected, so be sure to mention your educational background and even include it on your business card.
  • While relationships are highly valued, it's often a slow process to build deep friendships. Allocate time for chit-chat so your students can get to know you. Part of building relationships is asking questions about each other's family.
  • Another fun family topic is dogs, as the Czech people are particularly fond of this furry friend. Dogs are even allowed in many restaurants.
  • The eldest or highest-ranked person will enter the room first. If there is a tie, the male counterpart will enter before the female.
  • Many Czechs feel that past Communist rule has robbed them of many years' worth of profits. This may cause high-even unrealistic-expectations on returns, so be mindful when making agreements or establishing future goals.
  • If training directly in Prague, you may be able to avoid hiring a Czech translator, but it's recommended even within the city.
  • A typical Czech holiday is four weeks annually, with peak travel times from mid-July to mid-August. When possible, avoid scheduling classes during those months.
  • Decision-making is a slow, methodical process.

Knowledge Test Answers:

  1. True. The easternmost part is Bohemia, and the westernmost part is known as Moravia.
  2. English. This spelling came via the Polish language. The Czechs call it "Česká."
  3. True. The town was Budweis, now called Ceské Budéjovice. The Czechs are known for making extraordinary beers, and any beer drinker would be happy to discuss the topic.

References:

 1Morrison, Terri, & Conaway, Wayne A. (2006). Kiss, bow, or shake hands (2nd ed.). Avon: Adams Media.

***

Developing international training and development materials? Contact Jen at Carmazzi Global Solutions.

eLearning: Is Right-Clicking Right?

by Kevin Siegel Follow us on Twitter View our profile on LinkedIn View our videos on YouTube

Most computer programs offer multiple ways to accomplish any one task. For instance, in Microsoft Word you can make a selected word bold using a menu, a toolbar button, pressing a keyboard shortcut, or by right-clicking the text.

If you're responsible for creating a software simulation that teaches a learner how to make Word text bold, which of the commands are you going to simulate? While you could simulate multiple options, I'd encourage you to focus on just one (adding multiple options is going to take you too long to produce). Personally, I'd simulate the menu option or the toolbar button. However, many people love right-clicking, and I'm betting you'd love to add that option to your eLearning lesson.
 
You'll be happy to learn that both Adobe Captivate and Articulate Storyline allow you to easily add right-click functionality to software simulations. If you're using Captivate, show the Properties of a Click Box, and, on the Options tab, select the Right-click check box.
 
Adobe Captivate: Adding a right-click to a click box.
 
If you're using Storyline, select an object and, on the Triggers panel, create a new Trigger. From the When drop-down menu, choose User right clicks from the list of click events.
 
Articulate Storyline: Adding a right-click Trigger
 
While adding a right-click to your eLearning lesson is easy, I'd like to offer a few things to think about before you move forward. First, the Captivate and Storyline forums are littered with frantic posts from developers who cannot get the right-click functionality to work. Developers report that the right-click feature works when the lesson is previewed, but doesn't work when published. It turns out that the right-click feature doesn't usually work when the published lesson is tested locally but is fine when posted and tested via a web server or Learning Management System.
 
When accessed by your learners, there are instances when the right-click feature simply will not work, or it will be difficult to use. For instance, if you're a Captivate developer you can publish a lesson as a PDF. When the PDF is opened in Adobe Reader or Acrobat, the software captures the right-click and it won't work as you intended when you added it to the simulation.
 
How about an eLearning lesson that's opened by a Macintosh? While some Mac users will have a mouse that can handle a right-click, others do not support right-clicking at all. (As an alternative to using the mouse to right-click, Mac users can get a right-click menu to appear by pressing [control] when clicking. Nevertheless, some Mac users won't know that keyboard alternative unless you tell them about it.) 
 
If your learners are using a mobile device (such as an iPad), there's no right-click gesture. If your simulation tells an iPad user to right-click to perform a step within your simulation, the iPad user could get stuck.
 
Lastly, if you are required to provide 508 compliant eLearning for learners with disabilities, right-clicking isn't supported at all. Bottom line: unless it's absolutely necessary for the success of your eLearning simulation, I suggest you pass on using right-click functionality. (Showing a right-click in a software demonstration is fine, but not a simulation.)

What's your take on right-clicking? Do you use it? If not, why not? Feel free to share your opinions here

***

Looking for instructor-led training on the top eLearning tools? We offer live, online training on Adobe Captivate, Articulate Storyline, Adobe Presenter, and TechSmith Camtasia Studio.We can also bring the same great training onsite to your facility. Interested? Contact us for details.

eLearning & Presentations: More Free Images. A MILLION more!

by AJ Walther Follow us on Twitter View our profile on LinkedIn

Want more free images for your eLearning or PowerPoint presentations? How about over a MILLION more? In December of last year, the British Library released into the public domain a huge collection of scanned images from more than 65,000 books spanning the 16th to 19th centuries. Yes, that's right, I said public domain. That means these images are free to use, share, and modify in any way that you see fit. The library asks only that you help to populate the metadata for the images to help make them more easily searchable–and to help spread the knowledge.

Free image 

The project is called the Mechanical Curator and is housed on a tumblr page that purports to post a randomly selected small illustration or ornamentation from these antiquated books. All of the images can be found on the British Library's flickr feed

Another free image  

Think these images are a little too old school for anything you'll be designing? Think again. Just for funsies I threw together a little eLearning layout by using the British Library's free images. Here's what I came up with:

Free images used in an eLearning project

The great thing about these images is that most all of them go together cohesively. And that "B" I used? I was able to find every letter I searched for, in a variety of styles. That could lead to endless designs… for free! Design on, friends.

See also:

User Assistance: Electronic Ink

by Tony Self Follow us on Twitter View our profile on LinkedIn

Electronic ink technology (eInk) is one of the most overlooked inventions in publishing. eInk has been around for a decade, and by rights should now be far more prevalent than it is today. But things may be about to change as innovators are starting to use eInk to make amazing new products, including some that may cause big changes in technical publications.

eInk is the technology used in most dedicated eBook readers, such as Kindle and Nook. While some consider eInk to be a "screen" technology, it is closer to a "paper" technology. In Australia, as in many other countries, "paper" bank notes are actually made of a plastic (polymer). The polymer notes include clear panels containing holograms. These polymer bank notes have nothing to do with eInk, but they help illustrate why eInk can be viewed as a new type of "paper," rather than a new type of computer screen.

eInk is a coating of tiny particles held between two sheets of plastic. These eInk particles are like microscopic ping-pong balls and are white on one side and black on the other. When sensitized, they can roll over to display their white side or their black side. For all intents and purposes, a sheet of plastic coated with eInk behaves like paper, except that the words on the page can dissolve and reform as new words. Although work is going on to perfect color eInk, at the moment it's effectively only black and white. That happens to suit publications that are text-based, such as novels. That is why eInk has been successfully used within eBook readers.

eInk sheets are light-reflective (like paper), not light-emitting (like screens), so they can be read in direct sunlight. Tiny amounts of power are required to roll the ping-pong balls over; but once a page is displayed, the balls stay in that position without using any power. This is what gives eBook readers their long battery life. eInk is better than paper in many respects as the text can be resized and a single page can be re-used over and over (making it lightweight).

Believe it or not, eInk is cheaper than paper. A single sheet of eInk plastic can display hundreds or thousands or millions of pages. A sheet of paper can display one. A sheet of eInk costs a few dollars at the moment but will eventually cost a few cents. Even an eBook reader, which includes a computer, data storage, dictionary, audio reader, touchscreen interface, and USB connection, costs around $50.

Innovators are hard at work re-thinking printing. Some supermarket shelf price labels are now eInk plastic with an embedded RFID microchip, allowing the prices to be updated with a handheld scanner. (The radio frequency emitted by the scanner provides enough power to roll the ping-pong balls.) A number of manufacturers are selling eInk watches. A second (eInk) screen on the back of smart phones is becoming a standard feature (interestingly, connected to the phone by Bluetooth rather than wire!).

eInk label
eInk watch
eInk watch

Consider for a moment how eInk can affect technical communication and user assistance:

  • The inside of a car's glove-box could have an eInk coating with the car's computer delivering the driver's handbook.
  • The inside of a switchboard door could have a sheet of eInk paper ready to display the fault diagnosis chart, a wiring diagram, or repair procedures.
  • The hatch on the head of a wind turbine 100 meters above the ground in the sea off the Danish coast could include an eInk sheet that the technician could plug a USB controller into, with that USB containing the entire technical library for the turbine.

The possibilities are endless, and it's up to us to turn these possibilities into realities.