Adobe RoboHelp: Searching Made Even Better

When I teach RoboHelp, I tell my students and the three main areas users will rely on to get help in a help system are the table of contents (TOC), Index, and Search. Of the three, Search wins the award for being the most used feature.

One thing to avoid in a TOC is bloat–a TOC that has so much content that it's difficult, if not impossible, to find anything quickly. Because users will first rely on Search, keeping the content on the TOC streamlined is a great idea. However, if a topic is not on the TOC or referenced by a link or cross reference by something on the TOC, the topic won't be searchable. This presents a conundrum. If you want to keep your TOC streamlined, but the TOC is tied to Search, what's a RoboHelp developer to do?

The solution is to create an extra section on the TOC. Put anything you want to be searchable in that section. (You can add all of your topics if you'd like.)

Adobe-robohelp-section

On the Content Properties panel, select Hide in output.

Adobe-robohelp-not-in-toc

Generate the output. The "hidden" TOC content will not appear on the TOC, but will be searchable.

Check out this video demonstration of the process.

Adobe RoboHelp: Microcontent

One of the most powerful features in any Help System is Search. In my experience, more people will use the Search feature to quickly try to find answers to questions than will use the Table of Contents or Index combined.

Search has been an essential part of RoboHelp's output for years. If a searched word is contained within a topic, and the topic is included or referenced on the TOC, the topic will be shown to the user. However, it's possible to use RoboHelp Microcontent feature and allow the user to pose questions to the Search feature using full sentences. You can prepare for those questions and create short bursts of information–microcontent–and have that content appear onscreen.

Here a quick video that shows Microcontent in action.

And if you're looking for vILT classes on RoboHelp, look no further!