Questions of the Week

Adobe Captivate 4 Question: Why Can't I Open Projects?

I'm running Captivate 4 on a PC with Windows Vista 64. When I try to open projects, they seem to open (the name appears in the title bar), but they don't actually open. Any ideas?

Answer:

Captivate is not Vista 64 bit certified and many features are not likely to work perfectly. However, this particular issue was resolved via a patch. You can download and install the patch by starting Captivate and choosing Help > Updates.

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Adobe Captivate 4 Question: Why Aren't My Failure Captions Appearing?

I have run into an issue with failure captions for click boxes and buttons. I began a project in Captivate 4 for a client and found failure captions were not displaying. Success and hint captions displayed without issue, but no failure captions. This happened on multiple slides. I then began rebuilding the project in Captivate 3 and found the same issue. I am running Windows XP sp2, IE6 (client standard), and Flash Player 10.0.22.87. Captions are set to display for the default 3 seconds, with a half second fade in and out. This is a hand built project (no recording). I have tried the following to correct the issue:

  1. Deleted both captivate_v30 and captivate_v40 dat files.

  2. Created a one slide blank project in both Captivate 3 & 4, inserted a click box and button with success, failure and hint captions on each. These worked.

  3. Copied the interactions from the blank slide to my project, issue returned. Success and hint captions displayed, failure captions did not.

  4. Uninstalled Flash Player 10 and installed Flash Player 9.0.151.0. No impact on the issue.

  5. Uninstalled and re-installed both Captivate 3 and 4 with no impact on the issue.
I am wondering if you have heard of this issue and may have any insight to its cause/solution. I have submitted a ticket to Adobe but have not heard anything back yet.
 
Answer:

The problem is probably more simplistic. Check your slides and see if there are multiple, competing objects on a slide.

 
 

Response:

 

I did find that the competing objects were the issue. I had an Exit and Back button set to display for the entire slide duration that was interfering with the objects I intended the student to use in the simulation. Once I adjusted their timing to appear after the last interaction object on each slide everything started to work. 

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Adobe Captivate Question: Why Won't My PNG Backgrounds Colors Change?

Laura Hesketh, a Learning and Development Specialist working in Australia sent the following email:

"I am an instructional designer currently contracted to the Commonwealth Bank to develop a range of eLearning modules in Captivate 3 (they're not ready to upgrade to 4 yet).

I'm having a recurring challenge with Captivate making the transparency of my PNG images black, and have not found a way to overcome this issue. I have tried locking the transparency with Photoshop then updating the file but to no avail this time. Using the background colour transparent check box doesn't give a nice clean image on a white background. I was wondering if you would be able to help me solve this problem."

Answer:

Before I could respond in any meaningful way, Laura sent a second email with this:

 
"Essentially, Captivate 3 seems to interpret the transparency in an image as black if the file size is large.  It seems to happen in the resizing compression.  There are two ways I have found to overcome this:

  1. The most effective is to reduce the file size to less than
    100kb. For most Captivate projects this still offers a good quality resolution in PNG format.

  2. Using Photoshop, lock the transparency then save the file again. If the save was previously interlaced then choose the opposite (none) this time–reverse if interlaced previously. Then reimport the file. This is not always effective but for some quirky reason, sometimes it works. It will not work with very large files but seems to work with stubborn smaller PNG files, where Captivate is interpreting transparency as black."

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Adobe Captivate Question: Why Isn't Right-Clicking Working?

I have created a Captivate 4 aggregated file containing 5 swfs. Everything works beautifully except, and it's a show-stopper, the right-click functionality. For some reason, none of the right-click simulations work in any of the modules. Any experience with this issue? I have been searching and so far have not found this as anyone else's issue. I would really appreciate any help that you could give me.
 
Answer:
 
Perhaps this post will prove useful.
 
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Adobe Captivate Question: Captivate to PowerPoint?

I know Captivate can take a PowerPoint presentation and publish, but I am wondering if it is possible to reverse the process. Can I take Captivate and publish as a PowerPoint presentation?

Answer:

 
Great idea, but you can't do it. The best you can hope for is to publish your Captivate SWF and import that onto a PowerPoint slide.
 
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Got a question you'd like answered? Email me.

Link of the Week

Creating Flash Animations for Adobe Captivate

RJ Jacquez, Senior Product Evangelist at Adobe has created a very useful presentation demonstrating how to create animation in Adobe Flash specifically with Adobe Captivate in mind. Click here to watch the video.

Adobe Captivate 4: Run It… Automatically

by Kevin A. Siegel 

Ever wondered why, when inserting a CD or DVD into your computer, an application sometimes appears on its own? More likely than not, a tiny file called an INF (a Setup Information File) is working behind the scenes to automate the startup process of a specific program or file. If there is an INF file working behinds the scenes, it's a good bet that the INF is located on the same CD as the program that automatically opened.

You can harness the power of an INF file from within Captivate. The result: your published Captivate lesson will automatically open after your customer inserts the lesson disk into their computer. And believe it or not, creating the INF file is very, very simple.

  1. Open or create a Captivate project.
  2. Choose File > Publish.
  3. Select either SWF or Media from the Publish options at the left of the dialog box.
  4. Select Generate autorun for CD from the list of Output Options at the bottom of the dialog box. (Once selected, this option will create the INF file.)

    AutoRun selected during the Publish process

  5. Click the Publish button.

    Once the publish process is complete, and you open the folder where you published the lesson, you will see the INF file.

    INI file selected

  6. And that's that! All you would need to do at this point is copy all of the files in the publish folder to a CD. (I suggest testing the CD on a different computer than the one you use for Captivate development–just to be sure all of the dependent files needed to run the lesson are on the CD and working together.)
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Need to learn the basics of Adobe Captivate 4 fast? Attend a live, 2-day online training class. Click here for more information. Looking for more Advanced Captivate 4 training? We've got you covered. Click here for more information.

Reader Feedback

David and Kevin…

HUGE kudos on the simple OCR article in the last Skills and Drills newsletter. I was LITERALLY looking at the OmniPage software when I opened the newsletter and found out that Acrobat does everything OmniPage does! I am re-formatting a book I published about 10 years ago and need to update and upgrade it. I only have a scan of a hardcopy (no softcopy). You just saved me dozens of hours of re-typing (or about $100 if I'd gone with OmniPage).

     -Cal Cooley

Link of the Week

A Trip Down Memory Lane: The World Before Acrobat

This one is sure to bring a smile to your face. Dave Mankin, who teaches our online Acrobat classes, has a BLOG containing a wonderful video showing what the business world was like before Adobe's introduction of Acrobat in 1993. Back in the day, sharing documents with coworkers and friends was, well, CHALLENGING!

Click here to watch the video.

And thanks Dave… I remember those days well. (I mean, I watched a television show about those days on the History channel. ~kas)

Why Not “Do Less With Less?”

by Jon Lloyd

Have you considered doing less with… well, less?

Seems like the phrase of the moment is "do more with less." Even the latest marketing email from Harvard Business has all the answers for you–a collection of articles for a measly $89, what a deal!

In today's challenging business climate, managers are under pressure to produce better results with the same or fewer resources than before. Maximum productivity is now absolutely critical at both the personal and organizational levels.

I agree that many organizations are looking to do more with less. There are less people and there is more work right? Um, maybe.

Is there more work? Probably. Given the nature of mergers and acquisitions, systems implementations such as LMSs and web conferencing systems to save money and train more people virtually, and a lot of companies that frankly still have their processes stuck in first gear, or maybe just stuck because that's the way it's always been done, well, there is certainly a lot to tackle.

Are there less people? Yes. No offense. If you haven't been touched personally in your family, or close friends, you know someone who knows someone that has been affected by the current economic crisis. No doubt. I can heartily empathize with you here.

I even noticed a recent article about "singletasking." Do you ever remember doing that? Hmmm, it's been awhile. However, I would not hesitate to see this as a new 'trend' that suddenly hits the cover of Newsweek.

The concept of doing "less with less" has to do with the fact that many organizations are stuck with old school processes and reasons for doing 'it'. Wayne (Hodgins) uses the term 'perfecting the irrelevant'. Here are some suggestions for doing less with less:

  1. Examine how your outputs and deliverables map to the company's goals and business needs. Decide what has to be done, and what is legacy – you're doing it because that's the way it's been done for.
  2. Determine how your processes for taking the remaining items to market can be optimized for scale. If you aren't looking at this now, you should. Whatever the business goals your company has, obviously growth is going to be one of them, and you need to build scalable processes and methodologies to scale to support it.
  3. Innovate. Take your team offsite. (Hey, McDonald's has free wifi. Your public library probably has a quiet workroom, also with wifi, that you might be able to use.) Determine what deliverables that you HAVE to produce can be done in a completely different way. There are plenty of sites and books about brainstorming, and using mindmapping tools are a great help.
Once you learn how to do less with less, you will most likely unleash not only enhanced productivity and happier team members, but also give yourself the mindset to continue to beat the stupid out of your systems, innovate to better serve your customers, and build highly scalable models to support long term growth. 
 
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Jon Lloyd is the vice president, Client Services for VelocityMG.

Questions of the Week

Adobe Captivate 4 Question: What Do I Need to Use Captivate?

What are the system requirements needed to run the application?

Answer:

Captivate will run on most computers running Windows XP. If you are using Vista, most things will work fine but there are documented issues here and there. If you are using Windows Vista 64, careful. Captivate is not Vista 64 bit certified. You can read the specific system requirements here.

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Adobe Captivate 3 Question: Are Simulation Time Limits Possible?

With Captivate 3, is it possible to put a time limit on a simulation? We'd like to have someone start the simulation, but finish within a certain time limit or be taken to a "Mission Failed" slide.

 
Answer:

Each question slide in your project can be assigned a time limit. However, if the project itself doesn't contain question slides, your LMS would have to control the time limits.

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Adobe Captivate Question: Can I Track Lessons?

Is there a feature in Captivate that tracks a lesson as complete?

Answer:

If you're saying that you'd like to be able to track a customer's access to and completion of your published lessons, there is no feature within Captivate that will track multiple lessons. Tracking course completion is really the job of the LMS. Once you upload the content into the LMS (as a SCO and with eLearning quiz settings set up in Captivate), the LMS will track if your customer has taken and completed each lesson in a given course.

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Adobe Captivate Question: Is There a Photoshop Plug-In for Creating CURs?

Regarding your Skills & Drills article about changing mouse pointers… to my knowledge, Illustrator and Photoshop can't save as CUR. Do you have a recommendation for a plug-in that would allow saving as CUR from either of these programs, or perhaps a workaround?
 
Answer:
 
This link should prove useful.

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Got a question you'd like answered? Email me.

Grammar Workshop: The Classic Science/Technical Writing Sentence

by Jennie Ruby

If there is one sentence style that characterizes scientific and technical writing, it is the compound sentence with a transition word. Once when reviewing a young friend's 10th grade essay, I noted her impressive correct usage and punctuation of this sentence structure. She said, "Yes, I know. Those sentences are my secret weapon. I use at least one in every essay. Teachers love them!"

The beauty of compound sentences is that they allow complex and closely related ideas to be combined into one large sentence. Let's look at some examples. What you are going to see is two sentences separated by a semi-colon. The second sentence will begin with a transition word followed by a comma:

  • QuarkXPress was for many years the standard software for design work; however, In-Design usurped that position several years ago.
  • Relative cell addresses are the default in most Excel formulas; however, absolute addresses provide the ability to create formulas that do not change relative to their location in the spreadsheet.
  • The equation would not fit on one line; therefore, the designer displayed it in a box at the bottom of the page.

When combining ideas, be sure to consider using this "secret weapon."

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About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Editing with Word 2003 and Acrobat 7" and "Editing with MS Word 2007" to her credit. Jennie specializes in electronic editing. At the American Psychological Association, she was manager of electronic publishing and manager of technical editing and journal production. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is a publishing professional with 20 years of experience in writing, editing and desktop publishing.

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Join Jennie in our online classes (she'll be teaching two upcoming classes for IconLogic): Writing Training Documents and eLearning Scripts and Editing with Microsoft Word 2007.

Acrobat 9: Adjusting Page Numbers

Many PDF files actually have dual personalities–they exist in the print world as traditionally printed documents, and as electronic paperless files.

One problem that can arise from this scenario is that a traditional print document's cover page and preface material will not carry traditional page numbers.

Take a look at any book on your bookshelf. The preface material and table of contents will likely have a separate numbering system–often times in lower case roman numerals. The "regular" Arabic numbering will begin when the book's subject matter begins.

Converting this same document to PDF automatically throws a monkey wrench into the works. The first page of any PDF file will initially be page 1. Perform a Go To Page command and you'll land on a different page than if you opened the print version.

How can you make the PDF version match the traditional print page numbers of its printed counterpart? Read on…

In this example, I have selected pages 1-4 in the Pages Palette, and then clicked on the palette's Options button (the gears).

I then selected the Number Pages command. I dialed in new settings for those selected pages by choosing Begin New Section and specifying Lower Case Alphas from the check list.

Acrobat Page Numbering

The end result is a document with pages i – iv as preface material and the main content beginning on the document's fifth page, but carrying the page number 1. Now the PDF file matches the print version's page numbers exactly.

Acrobat pages renumbered

These small details make your PDF files stand out from the rest. To learn more… MUCH more, enroll in an Acrobat 9 class.  Click here for more details.

 
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David R. Mankin is a Certified Technical Trainer, desktop publisher, computer graphic artist, and Web page developer. He is an Adobe-Certified Expert in Acrobat.

Featured Online Classes

Writing Training Documents and eLearning Scripts

Congratulations! You've been selected to write the user manual for your company's next big software release. And following that, you've been invited to write the script for the company's Employee Benefits portal and eLearning lessons.

What's that you say? It's been a while since you had to write at such a granular level? Maybe you think your writing could be better? Or perhaps, like many tasked with writing training materials and scripts or user documentation, writing qualifies as "other duties as assigned."

This live, interactive writing course is designed for you. Think of it as an intensive retreat that will give the jump-start you need to create clear, concise step-by-step documentation that effectively educates and motivates adult learners.

To learn more about this class, click here.

 
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Adobe RoboHelp 8: The Essentials 

You will learn the essential Adobe RoboHelp 8 skills that will get you up and running with RoboHelp in just two short days! You'll learn how to create and generate projects for FlashHelp, WebHelp and AirHelp. You'll also learn to create variables, snippets and context sensitive help.

 
To learn more about this class, click here.
 
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Advanced Adobe Captivate 4: Beyond the Essentials
 

So, you've been working with Adobe Captivate 4 for a while; now you want to see what else the program can do to push your eLearning to the next level! Great! This class is for you.

To learn more about this class, click here.