Localization: Training and Development in Egypt

by Jen Weaver Follow us on Twitter View our profile on LinkedIn

Many events in Egypt's history have had an impact on tourism, but your business needs may still require training and development in Egypt. Let's explore some common cultural facts about Egyptians and their expectations when it comes to training and development. 

Test Your Knowledge of Egyptian Culture:

  1. Is Arabic read from right to left or left to right?
  2. True or False? Egypt is one of the most westernized countries in the Middle East.
  3. The terms "Upper Egypt" and "Lower Egypt" are oriented to the flow of what famous river?

Quick Tips for Training & Development in Egypt1:

  • Never show the soles of your feet, as this is offensive to Arab culture. Be mindful of this when selecting images or when sitting in meetings. In westernized culture, sitting with your legs crossed is a casual and relaxed pose, but it's perceived as impolite in Egypt since the bottoms of your feet may show.
  • The left hand is considered unclean, so avoid gesturing with your left hand whenever possible, and always use your right hand when eating and handling "clean" objects such as offering gifts or exchanging business cards. The "thumbs up" gesture is also seen as rude.
  • The Islamic Sabbath is on Friday. The typical workweek runs Saturday through Wednesday. Be sure to clarify the class schedule when training in Egypt.
  • While Arabic is the official language, many executives speak English or French as well. Translation will likely be required for any in-country training materials.
  • The Islamic faith is the primary source of truth; then personal feelings or facts are considered. Be careful not to speak against the Islamic faith, as about 90% of the population is Muslim.
  • Family contributes to an individual's core identity, and Egyptians receive honor, dignity, and security through their family unit. These three values are highly respected in Egyptian culture, so be mindful of them to avoid embarrassing your contact and risking the relationship.
  • It's a common Arab business practice to keep foreigners waiting for meetings, especially since Egyptian culture does not value punctuality. It may be wise to either schedule only one meeting per day when first getting to know your Egyptian client or team, or allow a large buffer between meetings in case they are delayed. You will likely need an Egyptian agent to do business in Egypt who can also work as an advocate to help you navigate through your meetings.
  • Egyptian humor is often self-deprecating, but be careful not to join in. Only an Egyptian can make fun of Egypt. 

Answers to Trivia:

  1. Since Arabic is read from right to left, Arabic-language training materials start on the back page or back cover of the book unlike an English version. Make sure your handbooks or manuals have colorful illustrated back covers to engage readers.
  2. True. Even so, business interactions with individual executives may range from westernized to traditional.
  3. The Nile. Surprisingly enough, this puts Lower Egypt in the north of the country and Upper Egypt  in the south on the Sudan border.

References:

1Morrison, Terri, & Conaway, Wayne A. (2006). Kiss, bow, or shake hands (2nd ed.). Avon: Adams Media.
 
***

Developing international training and development materials? Contact Jen at Carmazzi Global Solutions.

Adobe Captivate 8: A Cleaner, Simpler User Interface

by Kevin Siegel Follow us on Twitter View our profile on LinkedIn View our videos on YouTube

Adobe last week announced Adobe Captivate 8, a significant upgrade to one of the top eLearning development tools in the world.

Over the past few years I've repeatedly heard a couple of complaints about Captivate. First, it was perceived as difficult to use. There were so many panels, pods, and toolbars it didn't take too much effort for the Captivate workspace to get cluttered. Sure it was possible to create a custom workspace, but that didn't seem to matter. The fact that a panel could be accidentally moved from one part of the screen to another was causing all kinds of drama.

Another major complaint was Captivate's lack of support for mobile users. You could publish a Captivate lesson as HTML5, but the way a lesson looked when viewed on different screen sizes wasn't something a developer could control.

Captivate users will be happy to learn that both major pain points have been addressed with Captivate 8. Shown below is the Welcome screen you will see when you first start Captivate 8. There are two tabs, Recent and New. After selecting New, you'll find the usual suspects including Software Simulation, Video Demo, and From PowerPoint. You'll also see a brand new… and very awesome… option for creating Responsive Projects (something I'll cover in a future post).

 
Adobe Captivate 8: Welcome Screen

If you're a veteran Captivate user, you'll notice right away that in addition to the Welcome screen getting a nice redesign, there is no longer a check box in the lower left to permanently hide the Welcome screen. This may not seem like a big deal, but I can't tell you how many times I've heard from people using Captivate 7 and older who tell me that the Welcome screen is missing. It turns out that they've accidentally hidden the Welcome screen. And while it's easy to bring it back, I'm delighted to see that since it cannot be hidden that issue is gone.

 
You'll be happy to learn that projects created in Captivate 6 and 7 will open in Captivate 8, and those projects willautomatically be upgraded to version 8. However, once upgraded, Captivate 8 projects will not open in older versions of Captivate. Prior to upgrading, I suggest that you make backups of your legacy projects just in case you need to open them in the older versions of the software.
 
After creating a new project or opening an old one, your next discovery will be the clean Captivate 8 interface.
 
Adobe Captivate 8: New Interface
 
At the left is the familiar Filmstrip; in the middle is the stage (or slide… call it what you like). There's no Timeline, no Properties Inspector, no Library. There's no clutter at all.
 
Of course, the missing panels are critical to your success in Captivate so you'll need to be able to open them. Take a look at the bottom of the Captivate window and you'll see the wordTimeline. One quick click on the word and the Timeline opens at the bottom of the Captivate window.
 
Adobe Captivate 8: Timeline button
 
Look in the upper right of the Captivate window and you'll find buttons that will show or hide both the Library and Properties Inspector.
 
Adobe Captivate 8: Library and Properties Inspector buttons.
 
You'll notice that you can open the Library… you can open the Properties Inspector… but you can't open them both at the same time. And you cannot drag panels around your screen like you could in legacy versions of the software. If you're a workspaces junkie, you're also not going to like the fact that you cannot create workspaces. No kidding. Visit the Window menu and you'll find Workspace > Reset Classic, but that's it. There's no menu item for creating a new workspace. Okay, so losing the Workspace feature is a bummer. But if you're really missing this feature, I've got good news. Visit Captivate's Preferences (Edit menu for Windows users; Adobe Captivate menu for Mac users) and you'll find an option to Enable custom workspaces/panel undocking.
 
Adobe Captivate 8: Enable custom workspaces.
 
Turn that option on, restart Captivate 8, and you'll be able to both drag panels around your screen and create custom workspaces.

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Looking for instructor-led training on the top eLearning tools? We offer live, online training on Adobe Captivate, Articulate Storyline, Adobe Presenter, and TechSmith Camtasia Studio.We can also bring the same great training onsite to your facility. Interested? Contact us for details.

New 3-Hour Mini course: Creating Responsive eLearning with Adobe Captivate 8

Last year the sale of smartphones exceeded the sale of traditional phones; the sale of tablets exceeded those of desktop computers. This trend has led to a need for eLearning developers to create courses that can be accessed from both mobile and desktop devices.

The size of the screen that learners use to access eLearning lessons can vary widely. Consider the size of a typical mobile phone compared to the various shapes and sizes of tablets such as the iPad, Microsoft Surface, and Amazon Kindle Fire. You could develop several Captivate projects that contain the same content, but are sized to work on specific devices; however, the problem is that you’d have to edit and update several projects! Who wants to do that? Additionally, who could possibly consider every screen size for every device? Even if you could build lessons for every screen size known today… what about the screen sizes for devices that have yet to be invented?

As an alternative to managing multiple Captivate projects, with Adobe Captivate 8, you can now create a single, responsive project that provides optimal viewing, and an effective learning experience, across a wide range of devices and screen sizes.

Responsive design is an approach to development that allows for flexible layouts and flexible images and assets. While the word responsive was traditionally used for building web pages, now with Adobe Captivate 8, responsive design can be used to develop online courses that detect the learner’s screen size and orientation, and automatically change what the learner sees.

This class covers how Adobe Captivate 8 uses responsive design features. You’ll learn how to navigate the new Captivate interface, how to create responsive projects from scratch, and how to incorporate responsive training demos, simulations, and question slides into your eLearning courses. Additionally, you’ll learn about multi-device previewing and publishing methods.

Who Should Attend This Course?

  • eLearning developers
  • Instructional designers
  • Content creators

More information.

eLearning: Creating Accessible Content

by Anita Horsley View our profile on LinkedIn Follow us on Twitter
 
While I don't have a disability, I have experience, both personally and professionally, with people who have physical and learning disabilities. I have assisted people with developmental disabilities, and I volunteer for a Therapeutic Horseback riding program that helps children with disabilities ride horses. 

When it comes to eLearning, I develop content for many government and education organizations where Section 508 Compliance is required. Section 508, the Rehabilitation Act of 1973, requires all Federal agencies to make electronic and information technology accessible to people with disabilities.

If you want to make your eLearning courses accessible for everyone, it's a good idea to think about people who are hearing, visually, and dexterity (motor skills) impaired. Additionally, it's important to consider the elderly population and people who speak English as a second language.

Assistive devices provide a way for people with disabilities to communicate and train using technology. People who are visually impaired or blind need devices such as:

  • Screen readers (Jaws, Window Eyes)
  • Screen magnification
  • Braille displays

People with hearing impairments need visual representation of auditory information such as:

  • Closed captions
  • Graphic displays

People who have mobility impairments may need:

  • Alternative keyboards
  • Keyboard shortcuts

Although creating accessible eLearning can feel like an additional task, the goal is to enhance your eLearning courses by ensuring that all learners can master the instructional material and meet the learning objectives. When learning is accessible to all types of learners, you are not only complying with regulations, but you are reaching a larger audience, upholding social responsibility, and increasing your effectiveness as an eLearning developer and instructor.

Note: This is the first in a series of articles covering accessible eLearning from Anita. Stay tuned for more! And if you'd like to take a 3-hour deep-dive into the best practices for creating accessible eLearning, check out Anita's live, online course

Adobe Captivate: Kill the Click Sounds

by Kevin Siegel Follow us on Twitter View our profile on LinkedIn View our videos on YouTube

I received an email from a new Captivate developer who was having a hate-hate relationship with the click sounds he was hearing in his Adobe Captivate demonstrations and simulations. He told me that in his demonstrations, the mouse was making an obnoxious click sound when a click occurred. In his simulations, the same click sound was heard every time the learner clicked a click box. 

The developer was desperate to disable the mouse-click sounds in his projects but was unable to find the option in Captivate's Preferences. While looking in Captivate's Preferences seems like a logical place to look for the click sound option, it's not there. Nevertheless, the solution is very simple. Here's how you disable the click sounds for the mouse, click boxes, and buttons.
To disable the mouse click sound in a software demonstration, select the mouse pointer on any slide. On the Properties panel,Options group, deselect Mouse Click Sound
Adobe Captivate: Turn Off Mouse Click Sound
 
To remove the click sound from every mouse pointer in the project, click the drop-down menu in the upper right of the Options group and choose Apply to all items of this type.
 

Adobe Captivate: Apply to all items of this type.  

If you've created a software simulation with click boxes, you can easily get rid of the click sound for a single click box, or all of the click boxes in the project. First, select a click box on any slide. Then, on the Properties panel, Options group, select Disable click sound

To disable the click box sound.

If you'd like this change to affect every click box in the project, click the drop-down menu in the upper right of the Options group and choose Apply to all items of this type.

 
Adobe Captivate: Apply to all items of this type.

If you'd like to see a demonstration showing how to remove the mouse click sound from interactive objects and the mouse, check out the video I created on IconLogic's YouTube channel.

***

Looking for instructor-led training on the top eLearning tools? We offer live, online training on Adobe Captivate, Articulate Storyline, Adobe Presenter, and TechSmith Camtasia Studio. We can also bring the same great training onsite to your facility. Interested?Contact us for details.

Localization: Training and Development in Ecuador

by Jen Weaver Follow us on Twitter View our profile on LinkedIn

¡Hola! Let's journey down to South America and explore some common cultural facts about Ecuadorians and their expectations when it comes to training and development. 

Test Your Knowledge of Ecuadorian Culture:

  1. True or False. Ecuador is South America's second largest producer of oil.
  2. What is the official language of Ecuador?
  3. What currency is used in Ecuador?

 Tips for Training & Development in Ecuador1

  • Don't discuss other Spanish-speaking countries with Ecuadorians. Ecuador lost half its land to Peru in 1941 in an invasion supported by the United States, Argentina, and Brazil. Ecuador was previously conquered by Spain and has also faced many border disputes with Colombia. Similarly, be careful not to exhibit a sense of American superiority, as many Ecuadorians are sensitive to this attitude.
  • Ecuadorians tend to make decisions on a case-by-case basis rather than using universal laws or standards to guide behavior. Accordingly, an individual's faith or personal feelings may be viewed as "truth" independent of facts or data. Research alone will not gain buy-in from Ecuadorian learners; you must engage them on an ideological or emotional level.
  • Family gives Ecuadorians a sense of stability, but personal achievement and individual status are more important than the success of a group as a whole.
  • Despite government efforts to promote punctuality, most Ecuadorians view arriving 15 to 20 minutes late as still being on time. As a foreigner, you are expected to be prompt to all business meetings.
  • At the executive level, many business professionals arrive at the office after 9:00 a.m. Keep this in mind and avoid scheduling meetings or classes before 10:00 a.m., if possible.
  • Address Ecuadorian contacts by their professional title or formal name until invited to do otherwise.
  • Ecuadorian time is the same as Eastern Standard Time, so if you're traveling there from the United States, you may be tempted to schedule meetings the same day that you arrive. However, allow yourself at least a day to acclimate if training on location in Quito–not for the time difference but for the high altitude.

Trivia Answers:

  1. True.
  2. Spanish. English is commonly used in business settings, plus there are many indigenous languages still used by the Amerindian population. Be sure to clarify the language needs of your audience before finalizing training materials.
  3. The United States Dollar.

References:

1Morrison, Terri, & Conaway, Wayne A. (2006). Kiss, bow, or shake hands (2nd ed.). Avon: Adams Media.
 
***

Developing international training and development materials? Contact Jen at Carmazzi Global Solutions.

Adobe Captivate: Preloaders

by Kevin Siegel Follow us on Twitter View our profile on LinkedIn View our videos on YouTube
 
I received an email last week from a Captivate developer who was concerned with how long it was taking for a published lesson to begin playing for his learners. The lesson wasn't all that big and wasn't that long (both things can lead to lesson bloat and increase how long it takes for a lesson to begin to play). He also verified that his web server wasn't the issue. In fact, lessons created by other Captivate developers in his company downloaded faster than his.
 
Once he told me that other content loaded with decent speed, I had a likely culprit: the Preloader and/or the Preloader percentage. I helped him tweak both, and he reported that his lesson is loading much faster.
 
Of course, if one Captivate developer can overlook the role of the Preloader, it's possible others have as well. So read on folks and let's delve into Preloaders and how to control them.
 
What's a Preloader?
 
When a learner clicks the link to start an eLearning lesson, the lesson will rarely begin playing right away. Why? A specific percentage of the lesson needs to download before the lesson will play. The time it takes for that percentage to be reached depends on a few things: the size of the lesson, the speed of the learner's internet connection, and the capacity of the server to send the data to the learner (bandwidth).

Captivate's Preloader feature allows you to both control what the learner sees as they wait for the lesson to begin playing, and the percentage of the lesson that must be downloaded before the lesson will begin to play. 

Captivate ships with a few Preloaders you can use when you publish your lesson. However, many of my corporate customers prefer to brand the lesson and use their corporate logos as the Preloader. You can accomplish the task easily enough. First, with a project open, display Captivate's Preferences (Edit > Preferences for Windows users; Adobe Captivate > Preferences for Macintosh users). Then select the Start and End category from the Project group.

To load your corporate logo and use it as a Preloader, click the Browse button to the right of Preloader. Find and open your logo. You can use any of the following formats as a Preloader: jpeg, gif, bmp, wmf, or swf.

To control how much of the lesson must be downloaded before it will begin to play, change the Preloader % value. The higher the Preloader percentage, the longer the learner will have to wait before seeing the lesson. If you set the Preloader % lower, the lesson will play sooner. However, since little of the lesson will have been received by the learner, the lesson with sputter along instead of playing smoothly. If you set the percentage too high, the learner will have to wait for the lesson to begin playing at all. A best practice would be to set the Preloader somewhere in the middle. I typically set my Preloader % to 50, which tends to work quite well.

Adobe Captivate: Preloaders

Once you publish your lesson, the Preloader image will appear for your learners until the Preloader % is reached.

 

If you'd like to see a demonstration on adding a preloader to a Captivate project, check out the video I created on IconLogic's YouTube channel.

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Looking for instructor-led training on the top eLearning tools? We offer live, online training on Adobe Captivate, Articulate Storyline, Adobe Presenter, and TechSmith Camtasia Studio.We can also bring the same great training onsite to your facility. Interested? Contact us for details.
 

User Assistance: Standard Gauge

by Tony Self Follow us on Twitter View our profile on LinkedIn

It doesn't quite sound believable, but it's true. In 21st Century Australia, there isn't a standard national rail gauge. (Gauge is the gap between railway tracks.) In some states, narrow gauge is used, in others broad gauge, and ironically in just one state, standard gauge. This means that rail cars and locomotives can't travel between states.

This schmozzle started in 1847, before the independent colonies of the Australia continent became states in a federated nation in 1901. It was in 1847 that the first railway lines (in South Australia) were built. It started well, with a decision by the British Government's Secretary of State for the Colonies that all colonies should adopt standard gauge.

But what does this obscure historical anecdote have to do with technical communication? Let's think standards, and how standard adoption by an industry can go horribly wrong with enormous, long-term financial consequences.

A private company building a railway line in New South Wales lobbied for the standard to be changed to broad gauge. Broad gauge became the new standard in 1854. A year later, the chief rail track engineer in New South Wales was replaced, and the new chief convinced the New South Wales government to unilaterally change the NSW "standard" back to standard gauge. And the same pattern continued until there was no standard left.

You may be awestruck by these decisions, but in context, having a standard made little difference. Australia is a big continent, and the mooted railway lines were short and were contained well within the colony. There were no plans for railway lines to cross borders, so as long as all lines within a colony used the same gauge, there would be no problem.

There are many standards in technical communication, and their adoption is haphazard and parochial, to put it kindly.ISO/IEC 82079 is an international standard for technical communication, covering all types of product, software, and service related instructions for use. ISO/IEC 26514 provides requirements for the design and development of software user documentation. Both these standards arouse very little discussion in online forums or at technical communication conferences.

The Organization for the Advancement of Structured Information Standards, OASIS, approved the DITA standard in 2005, and although its adoption is growing, it is still nowhere near widespread in technical communication. Are technical communicators generally reluctant to adopt standards? It is undeniable that technical communicators love some standards, such as spelling and grammar, and argue strongly for the benefits of such language standards and conventions. But it seems to me that beyond language standards, we collectively show the same attitudes as the late 19th century colonial railway engineers.

The consequences of the Australian railway gauge decisions are still being felt, and paid for, 130 years later. Interstate tracks are slowly being changed to standard gauge, often by duplicating tracks. Blame for the decisions of the late 1800s is often sheeted to "politics." Rivalries between companies and colonies and even individuals, power struggles, and deep-seated prejudices were the cause. We have to be non-standard because our requirements are special. These same arguments are used by some technical communicators to avoid adoption of standards and as an excuse to implement a custom solution. Perhaps we, as a profession, need to move beyond the politics of standards and work together in a standard way.

Have anything to add when it comes to standards in technical communication? Feel free to post your comments below.

Adobe RoboHelp: Assigning Master Pages to Word Sections

by Willam Van Weelden Follow us on Twitter View our profile on LinkedIn

A few weeks ago I showed you how you can use master pages to control the headers and footers of a generated Microsoft Word document. But setting a single header and footer for your entire Word document may not be what you need. The Table of Contents may need a different header and footer than the actual content. Perhaps the even and odd pages require different headers and footers. With RoboHelp 11 you can use different master pages for different sections of your Microsoft Word output.

After you have created multiple master pages, you assign these master pages to different sections of the document:

  1. Open the Single Source Layouts pod (View > Pods > Single Source Layouts).
  2. Double-click a Printed Documentation layout to open the Print Document options.
  3. Click Multiple Header/Footer to open the configuration dialog box.
    Adobe RoboHelp: Multiple Header/Footer button  
  4. Select a section in the left side of the popup.
  5. From the First Page drop-down menu, choose a master page.
  6. From the Even Pages and Odd Pages drop-down menus, choose a master page.
    Adobe RoboHelp: Configuration dialog box  
  7. Repeat these steps for all of the sections of the document.
  8. Click OK to return to Print Document options.
  9. Click Save and Generate to create a Microsoft Word document.
    Adobe RoboHelp: Word document  

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Looking for instructor-led training on RoboHelp? We offer live, online training once each month. We can also bring the same great training onsite to your facility. Interested? Contact us for details.

Localization: Training and Development in Denmark

by Jen Weaver Follow us on Twitter View our profile on LinkedIn

Today's foray into cultural insights takes us to the Scandinavian nation of Denmark. Let's explore some common cultural facts about this kingdom (Hint, hint!) and its citizens' expectations when it comes to training and development.

Test your knowledge of Denmark's culture:

  1. True or False. Denmark is considered one of the least-corrupt countries in the world.
  2. Chileans live in Chile. Colombians live in Colombia. What do you call the people of Denmark?
  3. True or False. Denmark is a constitutional monarchy.

Quick Tips for Training & Development in Denmark1:

  • Many Danes work at keeping their public and private lives separate. The common perspective is "work to live," not "live to work," and they may resist overtime or discussing business matters outside of the workplace. For this reason, your Danish counterparts may limit or do away with small talk.
  • Danes are often slow at making major decisions, so be prepared with all pertinent details and a generous waiting period while they deliberate.
  • The Danish people tend to be independent and may seek individual achievement over group success. Keep this in mind when establishing group activities.
  • While Danish is the official language, English is taught in schools and is the predominant second language. Most Danes will be excited to speak English with you, but complex training topics may be best covered in Danish.
  • Danes are typically found to have a high tolerance for risk and a low index of uncertainty avoidance. Individuals are encouraged to take risks to establish themselves and develop strong self-images.
  • Punctuality is highly valued, as late starts communicate incompetence and poor time management.
  • Jokes may not translate well, as Danish humor is very dry and often considered out of place in business settings.
  • The American greeting "How are you?" is culturally understood as a pleasantry in the States and is answered with "Doing well!" or "Fine." In Denmark, this question will be interpreted as an actual inquiry into how an individual is doing. A more appropriate greeting is "It's a pleasure to meet you."
  • Gesturer beware! The American hand gesture for "okay" is considered an insult.

Trivia Answers:

  1. True. But even so, many Danes do not regard rules as inflexible and enjoy finding ways to get around regulations.
  2. Danes.
  3. True. The Queen or the King is a symbolic leader; the Prime Minister is the head of government as chosen by the Parliament.

References:

1Morrison, Terri, & Conaway, Wayne A. (2006). Kiss, bow, or shake hands (2nd ed.). Avon: Adams Media.

***

Developing international training and development materials? Contact Jen at Carmazzi Global Solutions.