Questions of the Week

Adobe Captivate Question: Should I Upgrade From Version 3 to 4?

I am using Captivate version 3. I only create short, simple demonstrations of our software (there is no interactivity and few bells and whistles). Given how I use the tool, is there any compelling reason for me to upgrade to version 4?

Answer:

If I were an Adobe sales guy, I would say, "Yes, upgrade… you simply have to do it." However, if you are only creating basic demonstrations with Captivate, no… there is no compelling reason to upgrade unless it is in your budget. Having said that, there is much to love about version 4 and I would encourage an upgrade at some point.

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Adobe Captivate Question: Why Isn't Captivate Working?

For the past few weeks, Captivate has been unable to record my lessons. I can pull screen shots, but when I press End to finish recording, Captivate closes! I'm using Captivate 4 on Windows XP with 2GB RAM and 180 GB hard drive.

 
Answer:

Are you saving the project to your local hard drive or a network drive?

 

Reply:

 

That was it! I was inadvertently saving the project to a Flash drive instead of my hard drive. When I targeted my hard drive, everything worked. On a side note, I didn't know it was a bad idea to save Captivate projects to drives other than my local disk. I know it now! Thanks for your help.

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Adobe RoboHelp 8 Question: Why Won't Word Work?

I am receiving the following error when trying to import Word documents into RoboHelp:

RoboHelp error when importing Word documents

I only get this error when trying to get Word to work with RoboHelp. I am able to import HTML files with no issues. Any ideas?

Answer:

It's a permissions issue. This article should help get the problem resolved.

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Got a question you'd like answered? Email me.

Grammar Workshop: How to Make a Verb Match the Correct Subject with Or

by Jennie Ruby

One of the most fun rules of grammar to me is this one: When a sentence has two subjects, and the two subjects are joined by the word or, you match the verb to the subject closer to the verb. In other words, whichever noun is closer to the verb wins. Here are some examples:

  1. Jim or his two sons are going to repair the front walk.
  2. The two boys or Jim is going to repair the front walk.


In number 1, the plural verb are is used to match the plural subject two sons. In number 2, is matches Jim.

Sentences where there is a plural noun/subject first, followed by a singular subject close to the verb, sometimes sound odd or incorrect. In those cases a quick fix is to rearrange the subjects so that the plural one is next to the verb:

Example 1:

  • Pliers or a pry-bar is a good tool for removing bent nails.
  • A pry-bar or pliers are good for removing bent nails.

Example 2:

  • The buttons or the complete toolbar is then activated.
  • The complete toolbar or the buttons are then activated.

 
So the game is matchy-matchy between the verb and the subject closer to the verb. And just so you know, either/or and neither/nor follow the same rule as or.

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About the Author: Jennie Ruby is a veteran IconLogic trainer and author with titles such as "Editing with Word 2003 and Acrobat 7" and "Editing with MS Word 2007" to her credit. Jennie specializes in electronic editing. At the American Psychological Association, she was manager of electronic publishing and manager of technical editing and journal production. Jennie has an M.A. from George Washington University and is a Certified Technical Trainer (Chauncey Group). She is a publishing professional with 20 years of experience in writing, editing and desktop publishing.

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Join Jennie in our online classes (she'll be teaching two upcoming classes for IconLogic): Writing Training Documents and eLearning Scripts and Editing with Microsoft Word 2007.

More About “Less is Less…”

by Jon Lloyd

How many minutes or hours do you have during the course of a week to learn these days? If you are like me, it's not a lot. When you look at your work schedule (meetings, conference calls, proposals to write, ppts and training content to create) and 'life' (kids, chores, honey-do's, gym, fixing those dang sprinklers again…), I'm sure that your days and weeks fill up pretty quickly (is it July already?).

So how do you actually learn new stuff or build upon your existing set of skills and competencies? Maybe it is a mentor at work, blogs, magazines, a class here or there.

How much learning actually sticks? Well, as with many questions in life, the answer is 'it depends.' If the topic you are learning is something that you are applying immediately to your work, then the studies around retention show a pretty high correlation to improvement in skills. That applies as well if it is a topic that you are deeply passionate about (photography for me), even if the concept is not applied soon after consumption. The retention rate outside of these bounds is pretty dismal.

What does this mean to learners and learning professionals? I've taken it to heart and started to really trim my consumption of materials. From over 150 blogs and at least 50 ezine subscriptions (ezine's are online magazines), I have cut back about 20% so far.

By constantly categorizing and moving the blogs that I find useful, interesting, engaging and innovating, up the list, I can continue to chop blogs that are just not improving my game. For ezines (and vendors that provide newsletters), I track the last few and see if any valuable information (industry, market, technique) 'changed my life' — if not, sorry. I think that Twitter, LinkedIn and FaceBook can be addressed in the same way.

That's my goal for getting some of my life back! What are you doing to organize your flow of informal learning?

 
 
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Jon Lloyd is the vice president, Client Services for VelocityMG.

Questions of the Week

Adobe Captivate 4 Question: Why Can't I Manually Pan?

I am unable to change the Panning drop-down menu to 'Manual Panning.'  Could you tell me where I have made a mistake or where a set up sequence might be wrong?  Thanks so much.

Answer:

From within Captivate, choose Edit > Preferences. Then select Recording > Settings. Ensure Hide Recording window is NOT selected.

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Newsletter Question: Archive?

Do you store these newsletters on your website? I couldn't find them. It would be a great reference tool.

 
Answer:


I sure do. In fact, newsletter articles typically end up on my BLOG about a week after the newsletter is sent out to subscribers (so you guys get this information first).

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Adobe Captivate Question: Why Won't Captivate Open Projects?

I'm using Captivate version 4 and several projects won't open. The name of the project appears in the title bar, but I can't work on it. Any ideas?

Answer:

I have heard of this several times now. There's a free patch available that will fix the problem. From within Captivate, choose Help > Updates to download the patch.


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Got a question you'd like answered? Email me.

Questions of the Week

Adobe Captivate 4 Question: Why Can't I Open Projects?

I'm running Captivate 4 on a PC with Windows Vista 64. When I try to open projects, they seem to open (the name appears in the title bar), but they don't actually open. Any ideas?

Answer:

Captivate is not Vista 64 bit certified and many features are not likely to work perfectly. However, this particular issue was resolved via a patch. You can download and install the patch by starting Captivate and choosing Help > Updates.

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Adobe Captivate 4 Question: Why Aren't My Failure Captions Appearing?

I have run into an issue with failure captions for click boxes and buttons. I began a project in Captivate 4 for a client and found failure captions were not displaying. Success and hint captions displayed without issue, but no failure captions. This happened on multiple slides. I then began rebuilding the project in Captivate 3 and found the same issue. I am running Windows XP sp2, IE6 (client standard), and Flash Player 10.0.22.87. Captions are set to display for the default 3 seconds, with a half second fade in and out. This is a hand built project (no recording). I have tried the following to correct the issue:

  1. Deleted both captivate_v30 and captivate_v40 dat files.

  2. Created a one slide blank project in both Captivate 3 & 4, inserted a click box and button with success, failure and hint captions on each. These worked.

  3. Copied the interactions from the blank slide to my project, issue returned. Success and hint captions displayed, failure captions did not.

  4. Uninstalled Flash Player 10 and installed Flash Player 9.0.151.0. No impact on the issue.

  5. Uninstalled and re-installed both Captivate 3 and 4 with no impact on the issue.
I am wondering if you have heard of this issue and may have any insight to its cause/solution. I have submitted a ticket to Adobe but have not heard anything back yet.
 
Answer:

The problem is probably more simplistic. Check your slides and see if there are multiple, competing objects on a slide.

 
 

Response:

 

I did find that the competing objects were the issue. I had an Exit and Back button set to display for the entire slide duration that was interfering with the objects I intended the student to use in the simulation. Once I adjusted their timing to appear after the last interaction object on each slide everything started to work. 

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Adobe Captivate Question: Why Won't My PNG Backgrounds Colors Change?

Laura Hesketh, a Learning and Development Specialist working in Australia sent the following email:

"I am an instructional designer currently contracted to the Commonwealth Bank to develop a range of eLearning modules in Captivate 3 (they're not ready to upgrade to 4 yet).

I'm having a recurring challenge with Captivate making the transparency of my PNG images black, and have not found a way to overcome this issue. I have tried locking the transparency with Photoshop then updating the file but to no avail this time. Using the background colour transparent check box doesn't give a nice clean image on a white background. I was wondering if you would be able to help me solve this problem."

Answer:

Before I could respond in any meaningful way, Laura sent a second email with this:

 
"Essentially, Captivate 3 seems to interpret the transparency in an image as black if the file size is large.  It seems to happen in the resizing compression.  There are two ways I have found to overcome this:

  1. The most effective is to reduce the file size to less than
    100kb. For most Captivate projects this still offers a good quality resolution in PNG format.

  2. Using Photoshop, lock the transparency then save the file again. If the save was previously interlaced then choose the opposite (none) this time–reverse if interlaced previously. Then reimport the file. This is not always effective but for some quirky reason, sometimes it works. It will not work with very large files but seems to work with stubborn smaller PNG files, where Captivate is interpreting transparency as black."

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Adobe Captivate Question: Why Isn't Right-Clicking Working?

I have created a Captivate 4 aggregated file containing 5 swfs. Everything works beautifully except, and it's a show-stopper, the right-click functionality. For some reason, none of the right-click simulations work in any of the modules. Any experience with this issue? I have been searching and so far have not found this as anyone else's issue. I would really appreciate any help that you could give me.
 
Answer:
 
Perhaps this post will prove useful.
 
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Adobe Captivate Question: Captivate to PowerPoint?

I know Captivate can take a PowerPoint presentation and publish, but I am wondering if it is possible to reverse the process. Can I take Captivate and publish as a PowerPoint presentation?

Answer:

 
Great idea, but you can't do it. The best you can hope for is to publish your Captivate SWF and import that onto a PowerPoint slide.
 
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Got a question you'd like answered? Email me.

Link of the Week

Creating Flash Animations for Adobe Captivate

RJ Jacquez, Senior Product Evangelist at Adobe has created a very useful presentation demonstrating how to create animation in Adobe Flash specifically with Adobe Captivate in mind. Click here to watch the video.

Reader Feedback

David and Kevin…

HUGE kudos on the simple OCR article in the last Skills and Drills newsletter. I was LITERALLY looking at the OmniPage software when I opened the newsletter and found out that Acrobat does everything OmniPage does! I am re-formatting a book I published about 10 years ago and need to update and upgrade it. I only have a scan of a hardcopy (no softcopy). You just saved me dozens of hours of re-typing (or about $100 if I'd gone with OmniPage).

     -Cal Cooley

Link of the Week

A Trip Down Memory Lane: The World Before Acrobat

This one is sure to bring a smile to your face. Dave Mankin, who teaches our online Acrobat classes, has a BLOG containing a wonderful video showing what the business world was like before Adobe's introduction of Acrobat in 1993. Back in the day, sharing documents with coworkers and friends was, well, CHALLENGING!

Click here to watch the video.

And thanks Dave… I remember those days well. (I mean, I watched a television show about those days on the History channel. ~kas)

Why Not “Do Less With Less?”

by Jon Lloyd

Have you considered doing less with… well, less?

Seems like the phrase of the moment is "do more with less." Even the latest marketing email from Harvard Business has all the answers for you–a collection of articles for a measly $89, what a deal!

In today's challenging business climate, managers are under pressure to produce better results with the same or fewer resources than before. Maximum productivity is now absolutely critical at both the personal and organizational levels.

I agree that many organizations are looking to do more with less. There are less people and there is more work right? Um, maybe.

Is there more work? Probably. Given the nature of mergers and acquisitions, systems implementations such as LMSs and web conferencing systems to save money and train more people virtually, and a lot of companies that frankly still have their processes stuck in first gear, or maybe just stuck because that's the way it's always been done, well, there is certainly a lot to tackle.

Are there less people? Yes. No offense. If you haven't been touched personally in your family, or close friends, you know someone who knows someone that has been affected by the current economic crisis. No doubt. I can heartily empathize with you here.

I even noticed a recent article about "singletasking." Do you ever remember doing that? Hmmm, it's been awhile. However, I would not hesitate to see this as a new 'trend' that suddenly hits the cover of Newsweek.

The concept of doing "less with less" has to do with the fact that many organizations are stuck with old school processes and reasons for doing 'it'. Wayne (Hodgins) uses the term 'perfecting the irrelevant'. Here are some suggestions for doing less with less:

  1. Examine how your outputs and deliverables map to the company's goals and business needs. Decide what has to be done, and what is legacy – you're doing it because that's the way it's been done for.
  2. Determine how your processes for taking the remaining items to market can be optimized for scale. If you aren't looking at this now, you should. Whatever the business goals your company has, obviously growth is going to be one of them, and you need to build scalable processes and methodologies to scale to support it.
  3. Innovate. Take your team offsite. (Hey, McDonald's has free wifi. Your public library probably has a quiet workroom, also with wifi, that you might be able to use.) Determine what deliverables that you HAVE to produce can be done in a completely different way. There are plenty of sites and books about brainstorming, and using mindmapping tools are a great help.
Once you learn how to do less with less, you will most likely unleash not only enhanced productivity and happier team members, but also give yourself the mindset to continue to beat the stupid out of your systems, innovate to better serve your customers, and build highly scalable models to support long term growth. 
 
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Jon Lloyd is the vice president, Client Services for VelocityMG.

Questions of the Week

Adobe Captivate 4 Question: What Do I Need to Use Captivate?

What are the system requirements needed to run the application?

Answer:

Captivate will run on most computers running Windows XP. If you are using Vista, most things will work fine but there are documented issues here and there. If you are using Windows Vista 64, careful. Captivate is not Vista 64 bit certified. You can read the specific system requirements here.

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Adobe Captivate 3 Question: Are Simulation Time Limits Possible?

With Captivate 3, is it possible to put a time limit on a simulation? We'd like to have someone start the simulation, but finish within a certain time limit or be taken to a "Mission Failed" slide.

 
Answer:

Each question slide in your project can be assigned a time limit. However, if the project itself doesn't contain question slides, your LMS would have to control the time limits.

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Adobe Captivate Question: Can I Track Lessons?

Is there a feature in Captivate that tracks a lesson as complete?

Answer:

If you're saying that you'd like to be able to track a customer's access to and completion of your published lessons, there is no feature within Captivate that will track multiple lessons. Tracking course completion is really the job of the LMS. Once you upload the content into the LMS (as a SCO and with eLearning quiz settings set up in Captivate), the LMS will track if your customer has taken and completed each lesson in a given course.

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Adobe Captivate Question: Is There a Photoshop Plug-In for Creating CURs?

Regarding your Skills & Drills article about changing mouse pointers… to my knowledge, Illustrator and Photoshop can't save as CUR. Do you have a recommendation for a plug-in that would allow saving as CUR from either of these programs, or perhaps a workaround?
 
Answer:
 
This link should prove useful.

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Got a question you'd like answered? Email me.