eLearning: Free Zombie Characters

by AJ Walther Follow us on Twitter View our profile on LinkedIn

Even though Halloween is months away, you can still inject a bit of terror into your eLearning. Head over to NuggetHead to download free zombie eLearning characters. Not only are these zombie characters fun, but with some creative imagining they could be ideal for a range of professional eLearning circumstances.

 Here are a few that come to mind:

  • "How to Deal with Difficult People" soft skills training
  • "How to Deal with Office Disputes" soft skills training
  • "How to Get Through to Adult Learners" soft skills training

Here's a little something I put together using the characters: 

 eLearning: Examples of zombie characters in eLearning

 eLearning: More examples of zombie characters in eLearning 

For more on eLearning characters:

Want more creative PowerPoint ideas to take your eLearning to the next level? Attend our Optimizing PowerPoint Design for eLearning and Presentations live, online, instructor-led course. 

Localization: Training and Development in Denmark

by Jen Weaver Follow us on Twitter View our profile on LinkedIn

Today's foray into cultural insights takes us to the Scandinavian nation of Denmark. Let's explore some common cultural facts about this kingdom (Hint, hint!) and its citizens' expectations when it comes to training and development.

Test your knowledge of Denmark's culture:

  1. True or False. Denmark is considered one of the least-corrupt countries in the world.
  2. Chileans live in Chile. Colombians live in Colombia. What do you call the people of Denmark?
  3. True or False. Denmark is a constitutional monarchy.

Quick Tips for Training & Development in Denmark1:

  • Many Danes work at keeping their public and private lives separate. The common perspective is "work to live," not "live to work," and they may resist overtime or discussing business matters outside of the workplace. For this reason, your Danish counterparts may limit or do away with small talk.
  • Danes are often slow at making major decisions, so be prepared with all pertinent details and a generous waiting period while they deliberate.
  • The Danish people tend to be independent and may seek individual achievement over group success. Keep this in mind when establishing group activities.
  • While Danish is the official language, English is taught in schools and is the predominant second language. Most Danes will be excited to speak English with you, but complex training topics may be best covered in Danish.
  • Danes are typically found to have a high tolerance for risk and a low index of uncertainty avoidance. Individuals are encouraged to take risks to establish themselves and develop strong self-images.
  • Punctuality is highly valued, as late starts communicate incompetence and poor time management.
  • Jokes may not translate well, as Danish humor is very dry and often considered out of place in business settings.
  • The American greeting "How are you?" is culturally understood as a pleasantry in the States and is answered with "Doing well!" or "Fine." In Denmark, this question will be interpreted as an actual inquiry into how an individual is doing. A more appropriate greeting is "It's a pleasure to meet you."
  • Gesturer beware! The American hand gesture for "okay" is considered an insult.

Trivia Answers:

  1. True. But even so, many Danes do not regard rules as inflexible and enjoy finding ways to get around regulations.
  2. Danes.
  3. True. The Queen or the King is a symbolic leader; the Prime Minister is the head of government as chosen by the Parliament.

References:

1Morrison, Terri, & Conaway, Wayne A. (2006). Kiss, bow, or shake hands (2nd ed.). Avon: Adams Media.

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Developing international training and development materials? Contact Jen at Carmazzi Global Solutions.

Developing User Assistance for a Mobile World

Smartphones have sparked a huge, new software segment – the mobile app. They have also changed how traditional desktop software is being designed and developed. This creates an important pair of questions for user assistance professionals: What is our role going forward in mobile and how can we prepare to take that on? User Assistance does have a role in supporting mobile apps. As the mobile market continues to expand, this is becoming the next frontier for user assistance professionals.

This half-day, online workshop is designed to provide an introduction to key topics and also to foster discussion on the best ways to design UA for this new paradigm.

Registration includes an ePub copy of the book Developing User Assistance for Mobile Apps, PDF copies of slides and handouts, and access to a recording of the workshop.

User Assistance: HUDs in Technical Communication

by Tony Self Follow us on Twitter View our profile on LinkedIn
 
Did you ever see the 1986 movie "Top Gun?" If so, perhaps you recall seeing gun-sights, cross-hairs, warning messages, and air speeds displayed as green text on the cockpit windshield of the jets. What you saw in the movie was an early Head Up Display (HUD). If Top Gun is too old for you, how about Iron Man? HUD was featured prominently in that movie as well.

While HUDs may seem like something you'll find only in fighter jets or the movies, they are actually creeping into everyday life. For instance, HUDs are now installed as standard equipment in many cars displaying speed, distance, and messages onto the windshield. Drivers don't need to move their head up or down to read the text; they can keep looking straight ahead.

If your car isn't equipped with a HUD, you can use your smart phone, download a HUD app, place the phone on the dashboard, and reflect an inverted readout onto the windshield. And you can purchase HUD navigation systems (such as the unit shown below from Garmin).

Garmin HUD   

There's a new type of HUD that's attracting lots of attention: Google Glass. Glass isn't the only product of its type on the market (there are dozens), but it attracts the most publicity. These wearable technology products display text in a tiny HUD in a pair of lens-less spectacles. The text displayed depends on the application; it could be the current time, an appointment, alerts… but it could also be procedural information, checklists, or product descriptions.

What does HUD technology have to do with technical communication? HUDs will provide innovative new ways to deliver technical information. For instance, Virgin Atlantic is currently testing Google Glass at Heathrow Airport. According to CNN, "The airline is conducting a six-week experiment with the wearable technology for passengers in its Upper Class Lounge at London. With data flashing before their eyes, staff can update customers on their latest flight information, as well as weather and events at their destination."

Google Glass being tested at Virgin Atlantic

 Source: CNN

If the Virgin Atlantic tests prove successful, the opportunities for technical communicators are endless. Beyond simply documenting HUD devices and applications, technical documentation and eLearning content could actually be displayed on a HUD. There will be challenges of course. Writers looking to create content for HUDs will need to embrace writing techniques such as minimalism and separation of content and form. Nevertheless, it will be possible for technical communicators to one day deliver to this new media… a layer above reality. 

eLearning & Training: How Long is Too Long?

by Kevin Siegel Follow us on Twitter View our profile on LinkedIn View our videos on YouTube

You can create the best-looking, most well-written eLearning lesson anyone has ever seen. But for the lesson to be effective, one of the most important things to keep in mind is that more does not mean better. If your lesson plays too long, you run the risk of losing the attention span of your learner and lowering the effectiveness of the lesson in general.

So how long is too long? The answer is directly tied to the average attention span of an adult learner. According to Joan Middendorf and Alan Kalish, Indiana University, "Adult learners can keep tuned in to a lecture for no more than 15 to 20 minutes at a time."

In their excellent article, The 'Change-Up' in Lectures, Middendorf and Kalish found that after three to five minutes of 'settling down' at the start of class, a lapse of attention usually occurred 10 to 18 minutes later. As the lecture proceeded the attention span became shorter and often fell to three or four minutes towards the end of a standard lecture.

I have been teaching classes for nearly 30 years (both online and in-person). Keeping my students engaged (and awake) has always been a top concern. Here's one final quote from the Middendorf and Kalish article (and it's something to which any trainer can relate). One of their colleagues attended a class and observed the following: 

"I sat in the back of the classroom, observing and taking careful notes as usual. The class had started at one o'clock. The student sitting in front of me took copious notes until 1:20. Then he just nodded off. The student sat motionless, with eyes shut for about a minute and a half, pen still poised. Then he awoke and continued his rapid note-taking as if he hadn't missed a beat."

In the 1800s, people had very good attention spans. In her article, Keeping Pace with Today's Quick BrainsKathie F. Nunley cited the Lincoln-Douglas debates which were literally read from paper and lasted for hours. Nunley said that "people stayed, listened, and paid attention."

Back in the Lincoln-Douglas days, there was less competition for the attention span of the debate attendees. But what about today? Why are attention spans getting shorter? More likely than not the culprit is the distractions and experiences of modern daily life.

"Today's mind, young or old, is continuously bombarded with new and novel experiences. Rather than novel opportunities every few days or weeks, we now have novelty presented in micro-seconds," said Nunley.

eLearning and the Common Goldfish

So eLearning lessons can last anywhere between 15 and 20 minutes and still be effective, yes? Ummm, no. The 15-20 minute range was for an in-person classroom with a live trainer. The times are just a bit different when it comes to asynchronous eLearning lessons that will be accessed over the Internet. 

According to the article Turning into Digital Goldfish, "The addictive nature of web browsing can leave you with an attention span of a goldfish."

Granted, a learner accessing your eLearning lesson will have a greater attention span than a typical web surfer–or even a goldfish. However, in my experience developing eLearning, I put the attention span of an adult learner at 15-20 seconds per slide or scene. If the slide/scene plays any longer, your learner will begin to fog out.

I know what you're thinking: 15-20 seconds is not enough time to teach anything. If your slide contains some voiceover audio, a text caption or two, and an interactive object controlling navigation (such as a button or click box), 15-20 seconds is perfect. Your student will have enough time to understand and absorb the content before moving on to the next slide.

I encourage students who attend my eLearning classes to try to chunk a one-hour eLearning course into several short eLearning lessons. That would translate into 12 Captivate eLearning lessons (if you use the 5 minute-per-lesson timing) for the 60-minute course.

What do you think? Is 3-5 minutes the right amount of timing for an eLearning module? I'd love to see your opinion as comments below.

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Looking for instructor-led training on the top eLearning tools? We offer live, online training on Adobe Captivate, Articulate Storyline, Adobe Presenter, and TechSmith Camtasia Studio.We can also bring the same great training onsite to your facility. Interested? Contact us for details.

Localization: Training & Development in the Czech Republic

by Jen Weaver Follow us on Twitter View our profile on LinkedIn

Frequently ruled by outsiders in its history, the Czech Republic now faces happier times. Let's take a jaunt over to Central Europe and explore some common cultural facts about the Czech people and their expectations when it comes to training and development.

Test Your Knowledge of Czech Culture:

  1. True or False. Bohemia is another name for a section of the Czech Republic.
  2. Is "Czech" the English or Czech spelling of the name of their language?
  3. True or False. Budweiser beer was named after a town in the Czech Republic.

Quick Tips for Training & Development in the Czech Republic1:

  • The Czech Republic is fairly young as a free state, a designation achieved in 1993, and it joined the European Union in 2004.
  • Remain alert on the roads; many drivers tend to be erratic. Pick-pocketing on the street is also quite common.
  • Czechs identify truth through both feelings and objective facts. The ideologies of humanitarianism and democracy also hold prominent roles in day-to-day decisions.
  • Czechs value personal achievement and are motivated by individual recognition. As such, formal degrees are respected, so be sure to mention your educational background and even include it on your business card.
  • While relationships are highly valued, it's often a slow process to build deep friendships. Allocate time for chit-chat so your students can get to know you. Part of building relationships is asking questions about each other's family.
  • Another fun family topic is dogs, as the Czech people are particularly fond of this furry friend. Dogs are even allowed in many restaurants.
  • The eldest or highest-ranked person will enter the room first. If there is a tie, the male counterpart will enter before the female.
  • Many Czechs feel that past Communist rule has robbed them of many years' worth of profits. This may cause high-even unrealistic-expectations on returns, so be mindful when making agreements or establishing future goals.
  • If training directly in Prague, you may be able to avoid hiring a Czech translator, but it's recommended even within the city.
  • A typical Czech holiday is four weeks annually, with peak travel times from mid-July to mid-August. When possible, avoid scheduling classes during those months.
  • Decision-making is a slow, methodical process.

Knowledge Test Answers:

  1. True. The easternmost part is Bohemia, and the westernmost part is known as Moravia.
  2. English. This spelling came via the Polish language. The Czechs call it "Česká."
  3. True. The town was Budweis, now called Ceské Budéjovice. The Czechs are known for making extraordinary beers, and any beer drinker would be happy to discuss the topic.

References:

1Morrison, Terri, & Conaway, Wayne A. (2006). Kiss, bow, or shake hands (2nd ed.). Avon: Adams Media.

***

Developing international training and development materials? Contact Jen at Carmazzi Global Solutions.

eLearning & Presentations: More Free Images. A MILLION more!

by AJ Walther Follow us on Twitter View our profile on LinkedIn

Want more free images for your eLearning or PowerPoint presentations? How about over a MILLION more? In December of last year, the British Library released into the public domain a huge collection of scanned images from more than 65,000 books spanning the 16th to 19th centuries. Yes, that's right, I said public domain. That means these images are free to use, share, and modify in any way that you see fit. The library asks only that you help to populate the metadata for the images to help make them more easily searchable–and to help spread the knowledge.

Free image 

The project is called the Mechanical Curator and is housed on a tumblr page that purports to post a randomly selected small illustration or ornamentation from these antiquated books. All of the images can be found on the British Library's flickr feed

Another free image  

Think these images are a little too old school for anything you'll be designing? Think again. Just for funsies I threw together a little eLearning layout by using the British Library's free images. Here's what I came up with:

Free images used in an eLearning project

The great thing about these images is that most all of them go together cohesively. And that "B" I used? I was able to find every letter I searched for, in a variety of styles. That could lead to endless designs… for free! Design on, friends.

See also:

User Assistance: Electronic Ink

by Tony Self Follow us on Twitter View our profile on LinkedIn

Electronic ink technology (eInk) is one of the most overlooked inventions in publishing. eInk has been around for a decade, and by rights should now be far more prevalent than it is today. But things may be about to change as innovators are starting to use eInk to make amazing new products, including some that may cause big changes in technical publications.

eInk is the technology used in most dedicated eBook readers, such as Kindle and Nook. While some consider eInk to be a "screen" technology, it is closer to a "paper" technology. In Australia, as in many other countries, "paper" bank notes are actually made of a plastic (polymer). The polymer notes include clear panels containing holograms. These polymer bank notes have nothing to do with eInk, but they help illustrate why eInk can be viewed as a new type of "paper," rather than a new type of computer screen.

eInk is a coating of tiny particles held between two sheets of plastic. These eInk particles are like microscopic ping-pong balls and are white on one side and black on the other. When sensitized, they can roll over to display their white side or their black side. For all intents and purposes, a sheet of plastic coated with eInk behaves like paper, except that the words on the page can dissolve and reform as new words. Although work is going on to perfect color eInk, at the moment it's effectively only black and white. That happens to suit publications that are text-based, such as novels. That is why eInk has been successfully used within eBook readers.

eInk sheets are light-reflective (like paper), not light-emitting (like screens), so they can be read in direct sunlight. Tiny amounts of power are required to roll the ping-pong balls over; but once a page is displayed, the balls stay in that position without using any power. This is what gives eBook readers their long battery life. eInk is better than paper in many respects as the text can be resized and a single page can be re-used over and over (making it lightweight).

Believe it or not, eInk is cheaper than paper. A single sheet of eInk plastic can display hundreds or thousands or millions of pages. A sheet of paper can display one. A sheet of eInk costs a few dollars at the moment but will eventually cost a few cents. Even an eBook reader, which includes a computer, data storage, dictionary, audio reader, touchscreen interface, and USB connection, costs around $50.

Innovators are hard at work re-thinking printing. Some supermarket shelf price labels are now eInk plastic with an embedded RFID microchip, allowing the prices to be updated with a handheld scanner. (The radio frequency emitted by the scanner provides enough power to roll the ping-pong balls.) A number of manufacturers are selling eInk watches. A second (eInk) screen on the back of smart phones is becoming a standard feature (interestingly, connected to the phone by Bluetooth rather than wire!).

eInk label
eInk watch
eInk watch

Consider for a moment how eInk can affect technical communication and user assistance:

  • The inside of a car's glove-box could have an eInk coating with the car's computer delivering the driver's handbook.
  • The inside of a switchboard door could have a sheet of eInk paper ready to display the fault diagnosis chart, a wiring diagram, or repair procedures.
  • The hatch on the head of a wind turbine 100 meters above the ground in the sea off the Danish coast could include an eInk sheet that the technician could plug a USB controller into, with that USB containing the entire technical library for the turbine.

The possibilities are endless, and it's up to us to turn these possibilities into realities.

Adobe Captivate: Bookmarking Without an LMS

by Kevin Siegel Follow us on Twitter View our profile on LinkedIn View our videos on YouTube

Bookmarking a lesson provides the learner an opportunity to continue viewing a lesson from the exact spot where they left off. If you've uploaded your eLearning lesson into a Learning Management System, bookmarking is enabled by default in every lesson that you publish. 

If you're not working with an LMS and you still want to enable bookmarking, you're out of luck, right? Not exactly. With a few simple clicks, you can enable bookmarking within any Captivate project. Once enabled, learners will see the following message should they close their web browser while your eLearning lesson and then return at a later time.
 
Adobe Captivate: Bookmarking message
 
Enable Bookmarking (Self-Paced Learning)

  1. Open or create a Captivate project and choose Project > Table of Contents. (The Skin Editor Window opens.)
  2. From the left of the Skin Editor Window, select Show TOC.
    Adobe Captivate: Show TOC  
  3. From the bottom of the window, click the Settingsbutton. (The TOC Settings dialog box opens.)
    Adobe Captivate: TOC Settings  
  4. From the Runtime Options area, select Self-Paced Learning.
    Adobe Captivate: Self-Paced Learning   
  5. Click the OK button.

By enabling Self-Paced Learning, you have basically activated Captivate's bookmarking feature. You can test the bookmarking by publishing the project and then opening the HTML file with any web browser.

Move through a few slides in the lesson and then close the browser window. Reopen the HTML file and instead of the lesson simply starting over from the beginning, you (and your learners) will see the "Continue from where you stopped last time?" message shown below. How cool is that?

Adobe Captivate: Bookmarking message

If you'd like to see the Self-Paced Learning option in action, check out the video I created on the IconLogic YouTube channel.

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Looking for instructor-led training on the top eLearning tools? We offer live, online training on Adobe Captivate, Articulate Storyline, Adobe Presenter, and TechSmith Camtasia Studio.We can also bring the same great training onsite to your facility. Interested? Contact us for details.

Adobe RoboHelp: Master Pages for Word Headers and Footers

by Willam Van Weelden Follow us on Twitter View our profile on LinkedIn
 
When importing or generating Microsoft Word documents with RoboHelp, one of the chief weaknesses has always been the lack of support for Word's headers and footers. When importing, the Word headers and footers were ignored. When generating Printed Documentation, there was no support for controlling the resulting headers and footers from within RoboHelp. Instead, you had to edit them in the Word document.

With the new Adobe RoboHelp 11, you can now control the headers and footers for Printed documentation with Master Pages. This allows you to control the information displayed in the headers and footers of Word and PDF documents generated by RoboHelp.

A master page is a template for your topics. You can assign a style sheet to a master page, and set up headers and footers. If you apply a master page to a topic, the topic will use the style sheet and display the header and footer. When you create printed documentation, the printed documentation can use the header and footer you set up on the master page.

Setting up headers and footers in a Master Page

To change the header and footer of a master page, follow these steps:

  1. Open the Project Set-up pod. (View > Pods > Project Set-up)
  2. Open a master page (or create a new one)
  3. Choose View > Header to open the header pane
  4. Add content to the header just as you would add content to a topic
  5. Choose View > Footer to open the footer pane
  6. Add content to the footer, just as you would add content to a topic 
Using the Master Page for Printed Documentation

Once you have set up the master page, you can use the master page when generating printed documentation.

  1. Open the Single Source Layouts pod (View > Pods > Single Source Layouts). 
  2. Double-click a Printed Documentation layout to open the Print Document options.
  3. From the Header/Footer area, select the master page you set up earlier. 
  4. Click Save and Generate to create the printed documentation.

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Looking to learn RoboHelp? We offer a live, two-day online RoboHelp class once a month. Feel free to contact us to learn other ways to meet your RoboHelp training requirements.