I've gotten several emails over the past few weeks about some pesky issues Macintosh users are having with Adobe Captivate: adding captions during the recording process (in most instances you don't get any text captions at all) and stopping the recording process using keyboard shortcuts (try as you might, pressing the recommended shortcuts does nothing at all and you end up with a mess while trying to record screen actions).
Fortunately, both problems are easily fixed. First, quit Captivate and then open your Mac's System Preferences (Apple > System Preferences). Click Security & Privacy.
Select the Privacy category and, from the Allow the apps below to control your computer area, select Adobe Captivate.app. (Note that you might first need to click the padlock icon in the lower left of the window.)
Start Captivate and create a software simulation. This time, in addition to being able to stop the recording process, your new project should also include captions (assuming you enabled the feature prior to recording).
And here's another issue that's been reported: when attempting to create a software simulation on a Mac, the red recording area doesn't show up (meaning you really can't create the simulation). I've found that this issue typically occurs for people using two or more monitors. The fix for me is to move what I'm trying to capture to my main monitor and record from there (versus trying to record on the second or third monitor). You can also visit your System Preferences > Displays. Select the Arrangement category and enable Mirror Displays.
While you should now be able to capture your main display with Captivate, the glory of having 20 monitors (show off) will be negated until you return to the Arrangement category and disable Mirror Displays.
Looking to get a jump start on creating software simulations with Adobe Captivate? Check out our newest mini course: Adobe Captivate: Creating Software Simulations. And if you're looking for our full, multi-day Captivate classes, check these out.
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