Question: Can I Keep the Tab Key From the Browser During a Captivate Simulation?
In Captivate, when I insert a Text Entry Box in a simulation with an Enter or Tab shortcut key enabled, the published movie jumps back to the beginning if a user presses the Tab and Enter keys sequentially in that order. The reverse order does not cause this bizarre behavior. The problem surfaces with and without the video controls displayed. However, I do notice when the Tab and Enter keys are pressed sequentially with the video controls displayed, they are highlighted individually in a sequential progression with each successive key press. What goes? Is there a way to prevent this unwanted behavior?
Answer
If your user is already focused on the slide, pressing TAB will move within the slide, not around the browser window. If, however, the focus is not within the slide, there is no way to prevent a TAB key press from being grabbed by the Web browser since the TAB key is used by the browser to allow navigation around the browser window.
There are some tricks you can use to help focus the text entry box on the slide so the browser doesn’t immediately grab the focus. Review this article from the Adobe forums.
Question: Why Can’t I Generate a PDF with RoboHelp 7?
I am having a problem with RoboHelp and don’t have a great internal resource to help resolve issues and was hoping you might be able to answer a question for me.
I am trying to generate an existing WebHelp project as a PDF file. When I try to generate as a PDF, the option is grayed out and not selectable. Do you know of any issues that would cause this? Any insight you could provide would be greatly appreciated.
Answer
The most likely culprit is that Adobe Acrobat Elements wasn’t installed when the RoboHelp software was installed on your computer. Without Adobe Acrobat or Acrobat Elements (Elements comes free with Adobe RoboHelp 7), you won’t be able to generate a PDF when single sourcing to a Printed Document.
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