We want to upgrade from Captivate 3 to 4. We just bought the upgrade version of the software but we need a registration number from one of the older versions… it seems to have gone missing. Is there any way to upgrade without that information?
Answer: If you registered with Adobe, you should be able to sign into your online account and review all of your serial numbers (that's what I do when I lose this kind of stuff, which I do all the time). Otherwise, a call to Adobe to discuss your options is in order.
Adobe Captivate: Why Am I Hearing Double-Double?
When I publish the Captivate project, I can hear an audio file twice. Any idea why?
Answer: I'm betting you've attached the audio to something you didn't intend. Go to the Audio menu and select Audio Management. Select Show Object Level Audio at the bottom of the dialog box and ensure there isn't audio attached to something by mistake. It could be attached to the presentation and you didn't know it (or other slide objects).