by Kevin Siegel 
I was recently working with a client to convert a large RoboHelp for Word project into the latest and greatest version of RoboHelp HTML (version 9).
The process of upgrading a legacy RoboHelp for Word project is simple enough. All you have to do is start RoboHelp 9, choose File > Open, navigate to the RoboHelp for Word project folder and open the project file (an HPJ file). RoboHelp HTML will automatically convert the RoboHelp for Word project into RoboHelp HTML.
Once the upgrade was complete, I noticed something strange. Most of the topics contained at least one image. However, on the Project Manager pod, none of the images appeared. Normally, images that appear within a topic also show up on the Project Manager pod
Take a look at the image below. The icon_topics folder contains two folders–you can see both folders. There isn't anything beneath the last folder shown (icon_ops). What you cannot see, based on the image alone, is that each of the topics within the folders contains at least one image, And that's the problem. If the topics contain images, the images should be visible in the root folder (or at the very least, you should see a sub-folder containing the images).
I opened some of the topics using RoboHelp's Design window. The images were fine. The images previewed correctly and the project generated without any trouble–it was just that those pesky file names didn't appear on the Project Manager pod. Since it isn't a requirement that the images appear on the pod, I could have left well enough alone and moved on. However, if I wanted to change the name of an image, or drag an image into another topic, I really needed the images to appear on the pod.
On the Project Manager pod, I right-clicked the icon_topics folder and chose Explore. The folder opened in a Window and I saw that the images were actually contained within a folder called icon_images.
For whatever reason, RoboHelp was not showing the icon_images folder on the Project Manager pod. Nevertheless, the fix was simple. Within the icon_topics folder on the Project Manager pod, I created a new folder (right-click > New > Folder) called icon_images. Once the folder was created, the images magically appeared on the Project Manager pod… and all was right with the world.
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