Adobe recently announced that they have been working on how to reduce human performance issues, specifically when people are "working through procedures and tasks related to maintenance, operations, servicing, etc."
According to Kapil Verma,Sr. Product Manager, Adobe Technical Communication Products, "Currently, organizations are executing various kinds of step-by-step procedures for doing maintenance, repair or to simply operate equipment. There organizations may be in different kinds of industries e.g. manufacturing, nuclear, telecomm, electronics, just to name a few. However, the execution is done mainly in a paper-based environment and hence, is prone to errors. Sometimes, these errors can be quite costly to the organization."
Verma said that there is a need for a "smarter" procedure execution in many of these organizations and Adobe is taking the lead.