I was mentoring someone on Adobe Captivate 2019 today and when attempting to start Captivate she received the alert message: "Update required – Your browser or operating system is no longer supported."
Here's what her IT team did to resolve the issue:
- Close all Adobe applications
- Use this link to download a file named AASIapp.exe
- Once downloaded, copy AASIapp.exe and paste/replace at this location: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7
- Restart Captivate