Hiding Costs, Not A Good Plan

by Quinn McDonald

Note: The article you are about to read is free!!!

There is an annoying trend starting up on websites, and I’d like to nip it in the bud. All of you who sell products and services on your websites, quit hiding the cost of your memberships, classes and products. Quit making me click on "buy now" or fill out registration forms with all my information before I find what I have to pay.

You are probably thinking that telling me the price up front will make me leave, because my buying decision is based on price, and if you can show me a few more facts, I’ll think the price is a bargain.

If I can’t find the price right away, I feel like I’m being scammed. I don’t like searching for things you cleverly hide. You can’t make your clients eat your vegetables on your website.

Put your price where I can see it and consider it. I’m not so dumb that if you’ve led me on a chase through your website, and I finally find the price, I’m going to think it’s worthwhile and buy.

And while I’m at it, stop calling prices "investment fees," "opportunity cost" and other nonsense. It’s a price, and I’m willing to pay it if you give me real information and put the price up front, so I can make a decision like an adult. If you don’t, I’m finding someone who will.


About the Author: Quinn McDonald is a writer and nationally-known speaker who has achieved the "Professional" designation from the National Speakers Association. Contact Quinn through her website, QuinnCreative.com.

Link of the Week

Working with XML in FrameMaker 8

If you are tasked with publishing XML documents with Adobe FrameMaker, you’ll be eager to read the "Working with XML in FrameMaker 8" article.

FrameMaker simplifies the XML publishing process–you do not need extensive XML knowledge.

Working with XML in FrameMaker includes authoring in conformance to an XML DTD or schema, formatting XML for print formats, and delivering content for a range of media and formats.

In this document, you will learn about the following topics:

  • XML overview
  • Single-source publishing with XML
  • XML in detail
  • XML authoring and publishing with DITA
  • DITA support in FrameMaker
  • Working with XML in FrameMaker
  • Implementing a FrameMaker XML solution

Click here to read the article.

Questions of the Week

Question: Can I Edit My RoboHelp Glossary Outside of RoboHelp?

I’ve created a RoboHelp project with a Glossary and all is right with the world. Here’s my problem: I want to add a bunch of Glossary terms and definitions. It appears that I can only add one term and its definition at a time. Is there an external editor I can use that would make this process go faster?

Answer

The RoboHelp glossary is actually stored in a text file with a GLO extension. You will find the GLO file in your project among the other project assets such as the XJP (or project file). You can open the GLO file in any word processor (such as Word or NotePad) and copy and paste terms and definitions directly into the file. You’ll find this process much faster than adding them one at a time in RoboHelp via the Glossary pod.

Question: Can Captivate Record More Than One Screen at a Time?

Our medical imaging and reporting applications run on Microsoft Windows based PC systems with dual monitors. Is there any way that Captivate 2 or Captivate 3 can capture the processing from both monitors at the same time?

Answer

Excellent question! I don’t believe you can do that with Captivate. Of course, I only use a single monitor so I haven’t tested my theory. If anyone out there has gotten this to work, please let me know.

Question: FMRs Have Bloated My Captivate Output… What Can I Do?

I’ve used a significant number of Full Motion Recordings (FMRs) in my Captivate projects. When I publish the SWFs, the files are huge. Is there any way to compress the FMR SWFs?

Answer

  1. Choose Edit > Preferences.
  2. Select the Project category.
  3. Select Compress Full Motion Recording SWF file.
  4. Republish the project and you should see that the size of your SWFs have been lowered.

Got a question you’d like answered? Email me.

The Art of Words

by Quinn McDonald

There is a strong connection between words and art. Not just words used to describe art, but words that form art. Some words look bold and important, others are meant to slip over a page.

My world is on paper. But there are other ways to handle words. Jonathan Harris does it in cyberspace with the Word Count. He’s an artist whose entire body of work exists on computers. Part of Harris’s mind is an engineer’s mind, part is an artist’s mind. Harris created a list of the 86,800 most common words in the English language. He sorted them and posted them. The most common word is "the" and its number is "1." The words "of’" and "and" are in places 2 and 3. You can look up a word to see where it is or type in a position number and see what word it is.

Looking at them turns you into an instant numeric scholar. Click on "666" and you get the word "easy." There is some wonderful divine justice in that. "God" at number 376, is between "began" and "top." It starts to make sense after a while.

"Death" (number 454) is between "church" and "sometimes." There are words in sequence that make sense. "Running" and "Feet" and numbers 698 and 699. "Contagious" (2159) is just one over from "Feverish" (2161).  I live in the desert, so rain is an important word for me. It’s number 1584, followed, in order, by "reality," "welcome," and "clean." Coincidence? Sure, but it makes you think.

Harris wasn’t finished yet. He started a count to see which words people looked at most often and created another list-the Query List. What’s the most common word people looked up? Of course, "sex."

You can also see Harris as a speaker on TED-the conference of interesting ideas told by their fascinating creators. And read his 2007 story, the whale hunt.

Have some fun. Type in your birthday, your age, some special number. See what comes up. Words are art. In many ways.


About the Author: Quinn McDonald is a writer and nationally-known speaker who has achieved the "Professional" designation from the National Speakers Association. Contact Quinn through her website, QuinnCreative.com.

Questions of the Week

Question: How Can I Stop the Skin Menu From Grabbing the TAB Key?
We are using Adobe Captivate 3 for a simulation that requires a user to press the Tab key to continue to the next slide.  We are also using the Menu feature of the Cap 3 skin.  With this combination, when the user presses the Tab key on the keyboard as instructed, the slide is advanced, however, the Menu is activated and expands to it’s drop down state! Any ideas to get around this problem?

Answer

As you’ve probably seen, the menu feature found in the Skin is a bit limited. Without adding a JavaScript to the HTML code that would alter they way the TAB key works in your SWF, I don’t know of a direct way to change the TAB sequence so that the menu wouldn’t be activated. I’m hopeful that an improved Skin menu will be part of Captivate 4.
Question: How Can I Email Published EXEs That Won’t Get Fired by My Firewall?

We’re planning to email a published Captivate project to a colleague for review. If we publish a SWF, we’ll have to worry about the client sifting through all of the published files in the attachment to start the correct file. We cannot send a published EXE because it will be blocked by the Firewall. And we don’t have an FTP server. Any ideas on how to get this to my client short of burning a CD and sending it overnight?

Answer

You can publish a standalone project and send it via a free FTP service like YouSendIt.com. Since the user will essentially be downloading the files from YouSendIt instead of as an email attachment, the EXE won’t be blocked by the email server as a virus.

Efficiency Tips of the Week

Adobe Captivate 3

If you’ve used Captivate’s library at all, you probably already know you can drag assets from the library and onto your slide. Nice! But did you know you can drag audio objects from the library and onto a slide object? Oh yes! In fact, dragging audio files from the library and onto a slide object is the same as showing the Properties of an object and using the Audio tab–just a bit quicker. (This tip was brought to you by Lisa Marie Johnson. Nice one Lisa!)

Microsoft Word

Ever tried to remove all of that horrible formatting that’s been applied to text in a Word document? Given up? Try this:

  1. Open a Word document or create a new one
  2. Mess it up (Select text randomly and apply bold formatting to some text, italic to others, apply a color to others. Hey go NUTS! No matter how horrible you make the text look, it won’t matter in a moment anyway.)
  3. Select all of the text (Edit > Select All)
  4. On your keyboard, press [ctrl] [spacebar]

    Bam! Double-bam! Just like that, all of that nasty formatting is gone!

Step-by-Step for an Easy Business Plan

by Quinn McDonald

Business Plan. There, I’ve said it. Stop, stop! Please don’t run–I promise this will be a helpful article. No lecture, no finger wagging, just ideas for all of you who hate business plans.

The user-friendly business plan

Your business plan is a to-do list for your product, your service or yourself. You have a lot of things you’d like to do-sell your work, update your website, maybe add a shopping cart, add more classes or products to your current line. What should you do first? Create a business plan. It’s a simple (really!) way to help you get into action and do what you can afford.

Creating a useful plan

I’m a fan of simplifying big business projects into smaller steps, starting with deciding how many steps are manageable for you.

To keep track of my ideas, I write them all on index cards. One idea, one card. It keeps me from forgetting and helps me check on what I can do now, soon, or save for later. I save all the cards in a box.

Twice a year I sort the idea cards into a business plan. I create categories that work for my business right now, then sort the cards into stacks–product ideas, marketing ideas, plans for the future, office re-configuration ideas. (A layout that helps production can save time.) The last category is the most amazing one-sometimes the idea that seemed brilliant in February is not applicable by July. Sometimes a small idea becomes an important one.

Sorting through ideas

The next step is like playing solitaire. In each stack the cards that are most immediately useful are on top; others that may be useful later go on the bottom. Then I look at the whole big picture. It’s like a Tarot reading–but one in which you control your future.

For example, the top card in the idea stack might say, "Develop combination beginner/expert class" The top card from the product stack, "Discount coupons for people who have taken three classes." The top marketing card, "Sell mix-and-match class packs for discounts," and the office configuration, "use empty shelf in bookcase as production/assembly line for class notes and eval forms."

Next comes a to-do list of what needs to be done. Once I have the framework, I sort it by timeframe and money to see which ideas can be done in three months, which can wait. The list goes on my bulletin board. Keeping my achievable goals next to the ones just out of reach keeps me inspired and motivated.

If I have a good sales month, I check the list to see what previously too-expensive item is now affordable. It keeps me from impulse buying and keeps the dream of the business fueled.

If you aren’t a list-maker, you could just as easily create a calendar, a journal of ideas, or mind-maps to keep yourself on track. A colleague of mine, Debra Exner, a life coach and successful business owner in Phoenix, likes Excel spreadsheets for the flexibility of information she can keep (i.e., financial projections, project timelines, analysis). "I take the information and think about how to attract more of the clients I most enjoy, where to meet them, what makes me attractive to them, what sets me apart from other coaches in their eyes." The important thing here is to develop ideas that show you how to improve your business.

Creating a Formal Plan

If you need a bank loan for your business or you are going to rent studio or retail space, your business plan will focus on what the bank or landlord wants to know. Below are some websites that can help you create a formal business plan. Some of them contain useful templates that you can fill out without starting from scratch.

About the Author: Quinn McDonald is a writer and nationally-known speaker who has achieved the "Professional" designation from the National Speakers Association. Contact her through her website, QuinnCreative.com.

Podcast: Going Beyond Technical Writing… Practical Advice for Diversifying Your Skillset

Mark Hanigan, former international STC president, believes that technical writers often sell themselves short. According to information about the Podcast, Hanigan believes that "Given our skill set, our attention to detail, and our comprehensive understanding of the applications we document, we become de facto SMEs who can deliver more than just a software manual. We can create business requirements, contribute UML diagrams representing workflows and processes, create computer-based training, influence business methodologies, implement content management strategies, present training and e-learning courses to users, help meet regulatory standards, and more."

Click here to listen to the Podcast.

Questions of the Week

Question: How Do I Associate a Windows File with an Application?

I installed the Adobe CS3 suite. Now when I double-click Microsoft Word documents, they try to open in InDesign. I’ve learned to right-click and then choose "Open" to avoid that, but it’s a hassle. Any thoughts would be appreciated!

Answer

You can associate files with any application on your computer.

  1. Right-click the file and choose Open with
  2. Select Choose Program
  3. Browse for the application you would like to associate with the file (in this case, MS Word)
  4. Select Always use the selected program to open this kind of file
  5. Click OK.

Does FrameMaker Have a Reveal Codes Feature? 

Is there a way FrameMaker can show/reveal previous edits within a paragraph. I would like to be able to track changes made by other users.

Answer

There isn’t a "reveal codes" feature in FrameMaker like you would see in WordPerfect. However, FrameMaker 8 does sport a track changes features similar to Word. The feature is turned off by default. You can enable track change via the Special menu.

If you don’t have FrameMaker 8, you can use FrameMaker’s Compare Documents feature (via the Utilities menu) where you can compare one version with another. (You’ll need two versions of the document to compare and they both need to be open at the same time.)

Question: Can I Copy-Protect Captivate SWFs?

Is there a way to copy-protect the eLearning generated by Captivate?

We have some eLearning that users must log into our Web site to view. I’d like to prevent users from directly downloading the SWF files. In FireFox, for example, users can right-click and choose View Page Info > Media > Save As to download any media from the page. Users could also get the direct link to the SWF file from the source code of the page.

The file or the link to the file could be shared and could allow users to view the eLearning without logging in to our site.

Do you know of any ways to protect the published Captivate files?

Answer

There is no way to copy-protect published Captivate projects from within Captivate. However, you can Password protect a Captivate project.

  1. In Captivate 3, choose Edit > Preferences
  2. Select the Start and End category
  3. Select Password protect project
  4. Type a password and click OK

Anyone attempting to view your protected published project will need the password prior to viewing the lesson. While this technique is simple enough, it is not the same thing as copy-protecting the SWF. While a password-protected SWF cannot be viewed without the password, it can still be copied. For information about securing a SWF, you might want to review the article Creating more secure SWF web applications.


Got a Question You’d Like Answered? Email me.

Link of the Week

Microsoft Deep Sixing "Click to Activate"

The following is an excerpt from a recent Microsoft press release:

"In April 2006, Microsoft changed the way Internet Explorer activates ActiveX controls loaded from web pages. Users were required to manually activate controls, by clicking the control or confirming a "click to activate" message, before interacting with controls loaded by websites.

As a result of recent technology licenses acquired by Microsoft, these restrictions are no longer mandatory. Microsoft plans to remove the activation behavior from Internet Explorer in April 2008."

This move will be of particular interest if you develop SWFs using programs such as Adobe’s Captivate or Flash. Click here to read the entire article.