Appearing Live, and On Video

by Quinn McDonald

Editor’s Note: Thanks to advancements in technology and the ever-improving speed of internet access, vidcasting (the online delivery of video) is quickly becoming as popular as Blogging. While much of this article mentions TV as the delivery medium, the concepts presented below can be applied to vidcasting as well.


Appearing on TV is no longer the realm of celebrities; with the rapid growth of cable stations, appearing on a TV, a video or a Webcast is a marketing tool within the reach of almost all of us. Whether you are being interviewed, running a training program, demonstrating a technique, or doing a ‘how-to’ video, you can make a difference between a memorable experience or one you hope your clients and friends will never see.

The 360-degree look

When you are on TV, looks matter. People who don’t know you or what you do will see how you look as a first impression. Almost no one is perfectly happy with the way they look, but  looks alone should not stop you from accepting an offer to appear in front of a camera.

Most of us have a "mirror idea" of what we look like-a full-front image of ourselves we see in the mirror, holding still and smiling. But that image isn’t how others see us; we move, smile, talk, gesture-giving a much more lively picture than the mirror-check look.

So be prepared for the 360-look: make sure to check your hair from the rear view. And in that view, check for escaped labels, stray hairs or threads, loose buttons, gaps or a jacket that doesn’t hang right. Don’t wear anything fussy, or something that requires constant adjusting and tugging to stay in place. You want to look calm and in control.

Look the part

You might not have an on-camera wardrobe, but you can make the most of your look by playing to the camera with simple clothes. It’s tempting to wear something memorable and interesting, and with some luck, it might work for you. But don’t count on being able to stand a certain way, or sit on a chair that’s the right height. On TV there is a thin line between looking interesting and distracting. You want people to pay attention to you and your presentation, not your fake-fur tie. 

Tips for women…

Solid colors flatter most women; patterns tend to make you look larger and heavier on camera. Avoid thin stripes, as they ‘flare’-seem to move or blur on camera. The same is true of vivid colors-bright reds, yellows, hot pinks, acid greens and white take on a life of their own under TV lights. Basic black sounds safe, but it works best in pants or skirts. Too much black is not flattering to every skin tone, and if you wear a contrasting top you can look cut off. Listen to the guidelines of the producers.

Colors that flatter most skin tones on TV include dark blue (but not a midnight navy), charcoal, teal, plum, and a forest green.

Three-quarter length sleeves are flattering if you’ve been skipping gym workouts, V-necked tops makes your face appear slimmer, and a scoop neck can show off a piece of jewelry, but try on the outfit before you appear on camera. No matter how young or attractive you are, you want to make sure the neckline doesn’t expose too much cleavage or pull awkwardly when you move. TV studios are kept very cold, and you’ll want to take that into consideration when you choose your outfit. Most women hosts or news anchors wear jackets, vests, or loose tops for that reason.

… and tips for men

You don’t have to wear a suit to appear on television, particularly if you are demonstrating your art, but let the producer give you suggestions. If you are going to appear on a panel, you’ll want to blend in with the other panelists. A suit is a visual cue that your are to be taken seriously in a business discussion.

If you are wearing a suit, wear a long sleeve shirt, and have your cuffs show one-quarter inch below the suit sleeves. Wear an off-white shirt in blue, grey, or cream, with no stripes. Ties should coordinate, and to be on the safe side, shouldn’t have small patterns, like club or rep ties. They flare and jitter and no one will watch your face.

If you don’t have to wear a suit, dress neatly and comfortably. Shirts should be plain, solid colors. If you are wearing an old favorite, make sure it isn’t faded or worn. Jeans can look great with a T-shirt and jacket, but the jeans shouldn’t have rips or tears in them.

What about makeup?

Men and women wear makeup on camera. Most TV lights are bright (and hot) and can make anyone look washed out. Ask the producer if you should apply your own makeup. Most shows will put powder on you to reduce the shine on your face, and some studios will apply TV makeup, which feels heavy and awkward even to women who wear  makeup every day. Once the makeup is on, don’t touch your face, or you will transfer the makeup to your hands, clothes, and props.

Demonstrating your work

If you are doing a demonstration of your work, talk to the producer to see how close the camera will be. Tell the producer what sort of tools you use, and what happens when you use them.  The producer needs to know if there will be noise, flying debris or times when you (or the host) can’t be heard.

If there will be lots of close ups, you’ll want to practice your demonstration, as you won’t be able to move your hands much, or they’ll get out of camera range.

If your demonstration consists of several steps, you will be asked to bring your project in stages, maybe even multiple pieces. Ask the producer exactly what you need to bring, because once you start to film, things move fast.

Interviews need practice, too

If you are being interviewed, you want to have the best possible outcome. Make sure you are clear on who your audience will be, and what the objective of the show is. If your audience is high-school students who want to know about your field as a career, you will want to talk about your education, experience, and the satisfaction of the choices you made to reach your level of expertise.  If the object of the show is to help those in your field choose the right tools, you’ll want to think about the three most important tools to your work. Ask the producer what questions the host or interviewer might ask. You won’t be grilled by an investigative reporter, but you don’t get second chances and you can’t take things back or demand that they be edited out.  Don’t jump to another topic in mid-sentence. That’s fine in a classroom, but is distracting on video.

Practice answers to keep them short. Most people who are asked a question give too much information and take too much time. Time is an important commodity on TV, so plan to get your point across quickly.  The rule of thumb is "don’t tell the host everything you know about the topic, just tell them enough to get to the next question."

Prepare a few sound bites that take just seconds and will not be edited out. If someone asks a writing instructor, "Who are your clients?" "Everyone," might get edited out, but "People who have something worth remembering, looking for the best way to say it," will stay in.

If the hosts interrupts you, it’s a sign you’ve made the point. Don’t keep talking over the host to finish your sentence. If you are asked a question and need a second to gather your thoughts, use a stall phrase like, "I get asked that a lot" and smile.

If the hosts tells a joke at your expense, smile or laugh. Most hosts don’t want to insult you or demean your work, so be ready with a smile.

The best way to be prepared is to ask the producer everything you want to know and to practice. Stay flexible, and bring something to pass the time. It’s not unusual to have to wait a long time before your segment is taped, and it’s best not to spend the time being anxious.


About the Author: Quinn McDonald is a writer and nationally-known speaker who has achieved the "Professional" designation from the National Speakers Association. Contact her through her website, QuinnCreative.com.

Questions of the Week

Question About Editing Captivate’s Full Motion Recordings

Occasionally I would like to edit full motion captures in Captivate 2. When I export my project into Flash the movie comes through but my Flash application tools are not available. What am I missing?

Answer

I typically don’t use Captivate’s Full Motion Recording (FMR) feature in my projects since they can be difficult to edit afterwards. I would recommend that you look into Adobe’s free FMR Editor if you need to edit the FMRs (instead of trying to use Flash). If any "skills and drills" readers pass along success stories about editing FMR’s, I’m happy to post them here.

Question About Reusing Failure Captions

I’ve got a click box with a failure caption. I am trying to use the same failure caption on all of my slides. I’ve tried double-clicking the failure caption and clicking the Apply to All button. However, the failure caption isn’t applied to all of my slides. What am I missing?

Answer

Copy the click box to the clipboard (Edit > Copy). Once the click box is on the clipboard, paste it onto as many slides as you like. Since the failure caption is actually attached to the click box, when you paste the click box on the slide(s), the failure caption goes along for the ride.

Question About Memory

I’ve just started using Captivate. Do you recommend a certain amount of RAM in my laptop?

Answer

When it comes to memory, you cannot have too much! I’d recommend maxing out your system. If your laptop can take 4 GB, go for it. At a minimum, you should have at least 1 GB of RAM… 2 would be better. If you find yourself low on system resources while working in a program like Captivate, close non-essential software such as MS Outlook while you’re doing your development work.

Question About Removing the Captivate Playbar

Is it possible to disable the navigation in the skin when you don’t want people to advance the slide without trying to click on the click boxes?

Answer You can remove the playbar from a skin by choosing Project > Skin and removing the check mark from Show playback control. Without a playbar, users will be forced to interact with your simulation. FYI: You’ll need clear instructions on the slide telling them what to do or else they will be stuck.

Got a Question You’d Like Answered? Email me.

Taking Care of the Edges

by Quinn McDonald

My father was always studying, taking notes, learning. So much so, that my predominant memory is of the back of his head, bent over a book. He spent each evening reading, writing, working on projects he brought home. His office was also our dining room, so we knew to clear the table quickly after dinner, slide the table back into the slot in the wall, and leave my father to his work. He was neither a tyrant nor a pal. He was, in fact, a rocket scientist.

Occasionally, he would become briefly involved in his children’s lives. One afternoon, I was destroying a slice of bread, trying to get cold peanut butter on the freshly-baked slice. He surveyed the scene, took in my frustration, and said, "Take care of the edges, the middle will take care of itself." He was right.

The sturdy crust helped the edges hold onto the cold peanut butter, and as I carefully applied it up to the edges, the spread warmed and made it easy to hit the soft middle.

Turns out that this advice works well in the rest of life as well. Fitted sheets attached by the corners, pull the wrinkles out across the middle of the bed. An email that starts "I need your help," instead of "Get this done by noon," is going to encourage more people to help.  Starting a feature story at the edges-with research, character development, a plot line, and the middle of the story won’t be a problem.

And while we are on the topic of problems, they, too are best solved from the edge in. When we jump in without thinking of the cause, trying to fix the heart of the issue, we allow it to creep out along the edges and into the rest of our lives.  We face more work, instead of less. Squelching a rumor with a loud assertion doesn’t have nearly the effect as living a credible life.

Who knew that a peanut butter sandwich, observed by a rocket scientist, could echo so well over time?

Questions of the Week

Question About Captivate Project Size

I’ve been told by my IT team at work that a Captivate project shouldn’t be larger than 60 slides. What’s the problem with larger projects? And just how many slides makes a project large?

Answer

Actually, a 60 slide project isn’t a problem. I start to worry about project size when you get over 100 slides, and even then, only projects in excess of 150 slides would really get my attention.

We recently produced a lesson for a client that ended up containing more than 200 slides–which is HUGE. While the project contained more than 200 slides, Captivate performed perfectly. The only thing we noticed, performance-wise, was that it took more time than usual to open, save and publish the project.

If a project is large, it will take you longer to produce. We ended up spending more than 20 hours to produce the 200-slide lesson I mentioned earlier instead of the typical 10 hours.  In addition to a longer production cycle, it’s going to take longer for the published lesson to download off of the Web. And it will likely take too long for a user to complete. I recommend that you create lessons (projects) that can be completed by your users in 5 minutes or less. You can have several lessons, each part of a bigger course.

Keep in mind that larger projects throw your production cycle out of whack since it is very hard to budget for a massive project. Instead, it’s easier to budget if you keep the size of your project reasonable (under 100 slides). In the article about Captivate production time in this very newsletter, you will see that I recommend you budget 10 hours to produce a five-minute lesson (which should be under said 100 slides).

Question About Linking One Captivate Project to Another

I’ve linked one Captivate project together via a button. The way it’s supposed to work is that when a user clicks the button, another project is supposed to open. When I test the button in the published movie, I get an error message that says the file I’m trying to link to cannot be found. Any ideas?

Answer

I suspect that the reason your link to other project is not working is because each of the published project files are in their own folders. Place all of the published files in one large folder on your server and the links should work (assuming you have published all of the linked projects).


Got a Question You’d Like Answered? Email me.

Link of the Week

Join Me for a Free PodCast: The Skinny on Captivate

Tom Johnson of Tech Writer Voices interviewed me last week for a PodCast about Captivate and its evolving role in education.

Topics covered include:

  • The effects of video games on learning styles
  • The power of audio in show me demos
  • The role of show me demos alongside written documentation
  • New features in Captivate 3
  • How Captivate 3 integrates with RoboHelp 7
  • Techniques for recording screen demos when you’re pressed for time
  • Best practices for show me demo length
  • When and how to use voice talents 

Note: Tech Writer Voices is a Podcast dedicated to educating technical communicators around the world about the latest trends, practices, and news related to the field of technical communication.

Click here to learn more and listen to the PodCast.

Link of the Week: Top 10 Worst Things SMEs Say or Do

PodCast: Top 10 Worst Things SMEs Say or Do

If you are a technical writer, you’ve doubtless heard a Subject Matter Expert (SME) utter one or both of these statements:

  • "Documentation isn’t necessary, the interface is obvious."
  • "The user will know how to do this. Don’t worry about it."

Brenda Huettner, an STC Fellow, an officer in the IEEE.org, and co-author of Managing Virtual Teams was interviewed about strategies for overcoming the top 10 Worst Things SMEs Say or Do.

Click here to learn more and listen to the PodCast.

Setting Up a Webinar

by Quinn McDonald

Choosing a topic and writing a webinar are vital to your webinar’s success. But unless you plan the event carefully, the communication won’t work. Let’s take a look to see what it takes to set up a Webinar with a provider. If you wrote the webinar, you may be in charge of running it.

Here are some tips on Webinar presentations.

Preparing for a Webinar

Webinars are virtual seminars. They are a good way to reach those who need orientation or specific-topic training. It’s easy to think that a webinar is run just like a meeting, but there are some specifics that need to be planned ahead of time.

Find the Webinar Provider That’s Right for Your Needs

There are many webinar providers, offering different services, features, prices, and extras. Start at least eight weeks before you plan on running the orientation. You’ll need some lead time.

Before you call providers, develop a list of questions and items you already know about your needs. For example, time zones involved, computer platforms (PC and Macs), ISPs (Firefox, Ubuntu, Safari, Internet Explorer get different results), number of participants in total, highest number of participants in a single location, and approximate length of program.

Almost all support PowerPoint, but if you plan on developing material you will share through Adobe Acrobat or web development programs, ask the provider if they support that software program. Webinar providers don’t know what you are planning, and may not mention other choices, so ask. You’ll get a provider better suited to your needs if you can compare products, services, not just price.

Run a Practice Webinar

Webinars aren’t difficult, but they are different from running a meeting or a conference call. Ask for a practice session if you’ve never run one before. To make the practice work well, you’ll have to prepare all your materials first. Then ask two people from sites that will be participating to help you by signing on and asking questions. Some providers have a practice session built into the price or have a practice run rate.

Create, Send and Stick to a Schedule

Most people are busy, so send a "save the date and time" email about a month ahead of time. Include instructions for downloading software and installing it correctly. Ask the provider what ISP or platform is best. Don’t assume everyone uses a PC and Internet Explorer. Provide a telephone number if participants need help. Keep the number handy yourself in case something goes wrong.

In the ‘save the date’ email, send a link to a page on your website that shows the entire schedule for the webinar. If you run one Webinar a month, at the same date (15th of the month or the closest workday in the week prior) or day of the week (third Thursdays at 10 a.m.) it will help attendees plan their time.

Send a reminder of the contents and time of the webinar one week ahead of time. Send a "see you there" reminder the day before.

If you are the moderator, be ready to go 15 minutes ahead of time. Start on time, and respect your participant’s schedules by ending on time as well.

The moderator’s job is to present fresh material that is easily understood and to answer questions. PowerPoint was not made to be a report, or to be a read-only document. PowerPoint presentations filled with lists of bullet-point that are topic headings won’t work.

You won’t be able to cover as much material in a one-hour webinar as you can in a one-hour classroom session. You will need to repeat important points more than once. You will need to give examples and show diagrams, photographs, and charts that make your material easily understood.

After the Presentation

If your service provider offers a way to record and store the presentation, the moderator will find it useful to listen to it after the presentation. You’ll get a feeling for how you sound and present, and how you used PowerPoint.

Ask for feedback from the participants. You may be surprised at the good suggestions you get from hearing from the other side of the computer and phone.


About the Author: Quinn McDonald is a writer, certified creativity coach and trainer in business communications. See more of her work at Quinncreative.wordpress.com

Questions of the Week

Question: Captivate vs. SnagIt and FullShot

You mention on page 19 of your Captivate 3 book that you use third-party screen capture programs (SnagIt and FullShot) for backgrounds, whereas most people "elect to use Captivate to create the screen captures."  You don’t really elaborate on this.  Would you mind me asking why it is that you don’t just use Captivate?

Answer:

SnagIt and FullShot both include intense graphic tools to augment screen captures created with those applications (you can add callouts, shadows, arrows, etc.); Captivate does not have any drawing tools.

Both SnagIt and FullShot allow you to pull specific parts of the screen (such as a window, menu, button, dialog, screen, etc). Using SnagIt or FullShot you can elect to save your screen captures in various formats (BMP, JPG, etc). With Captivate, you are forced to capture everything within the red recording area on your screen. And the screen captures created in Captivate are intended to stay within Captivate (even though you can certainly copy and paste the backgrounds between applications).

Question: Captivate versus PowerPoint

Captivate seems to be a great alternative to PowerPoint for doing presentations.  In your experience, are there any circumstances where PowerPoint still has an advantage over Captivate?

Answer:

While you can create wonderful scenario-based projects with Captivate, I would say that most people who use Captivate use it to create interactive software simulations or demonstrations. While you could mange much of the same Captivate effects using PowerPoint, Captivate "just feels right" for creating software simulations where I feel like I’m trying to put a square peg into a round hole trying to use PowerPoint. However, PowerPoint does contain some wonderful animation effects you cannot get with Captivate (animated bullets, master slides, etc.) PowerPoint sports a ton of drawing tools and AutoShapes. If you are creating a soft-skills presentation and do not intend to include quizzes, do not need SCORM compliance and do not intend to upload to an LMS, I would advise you to create that kind of project in PowerPoint and leave software simulations to Captivate.

Got a Question You’d Like Answered? Email me.

Questions of the Week…

Question About Using JavaScript in Captivate

I recently got a copy of your book Essentials of Adobe Captivate 2 and would like to explore JavaScripting (i.e., Button–execute JavaScript).  Basically we would like to script the "back" button to go back to the exact page last viewed, not the page before the page viewed.  Any help you could provide would be great appreciated.  Thank you.  – MSJ, Raytheon Company.

Answer:

You can certainly attach a JavaScript to a button (show the Properties of the button, select Execute JavaScript from the On Success drop down menu, click the three dots you see to the right and type your JavaScript in the window that appears. The JavaScript you create can force the browser playing your Captivate movie to perform some wonderful tricks. However, jumping back to a "marked" slide won’t work without taking your Captivate project into Flash and adding some ActionScript. You can easily take your Captivate project into Flash (that only takes a few seconds assuming you have Flash 8 or newer on your PC). However, it’s the ActionScript part that won’t be easy unless you have a working knowledge of ActionScript.

Follow-Up to a Question from Last Week 

Here was the Question: We have an on-going need to change sections or individual slides and relevant voiceovers in movies. This presents a challenge when trying to splice into an existing movie and maintaining the same sound quality.

Due to our environment, using a professional sound recording studio is not an option. In addition, we need to produce the movies in two or three languages. Completing a full voice over each time is unrealistic.

How can we maintain a "reasonable" level of sound quality without a professional studio or completely re-recording the voiceover. I believe the use of quality microphones and recording equipment may aid our cause–it’s also where I’m stuck since I haven’t a clue about this area (either hardware or software). Can you help?

Follow-Up

Juan R. Gomez, Quality & Continuous Improvement Manager of Infotech Aerospace Services provides the following:

"You can always have a high quality text to speech software application do the trick for you.  They are relatively inexpensive and voice quality in terms of pronunciation and realistic sound has gotten very good and affordable.  I suggest the following web-sites to start looking."

If you have additional suggestions on the best way to maintain audio quality for Captivate audio files that you record yourself, please let me know. I’ll be happy to publish your responses in this newsletter next week.

Got a question? Click here.